Salesman was helpful over the phone with purchasing the car. Later he Informed me that he would be going on holiday and would pass everything on to another colleague if car was delivered. I had to get... See more
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Staff were friendly easy going Ally who my parents dealt was was superb all paperwork done nice easy change over
Company replied
For me purchasing a car from you was not only good value but a very pleasant experience. The sales advisor,Ali Yaseed, made the whole procedure so straightforward . He listened carefully to our requir... See more
Company replied
Toyota Vertu are very welcoming and inclusive. I had a lot of questions to ask about electric cars and the staff were very supportive and helpful. My choice of car was made very easy and I was able t... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Whistleberry Road, ML3 0EJ, Hamilton, Lanarkshire, United Kingdom
- 0330 012 2185
4.8
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I am delighted with my car!
I am delighted with my car! I was made welcome immediately at this garage... William was very helpful and informative, made the sale easy and stress free. Any questions were answered, would definitely recommend buying from here. Also was contacted soon after the purchase and checked in, I was ok with everything. 100% customer service. ⭐⭐⭐
June 4, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for your wonderful feedback. We’re delighted to hear how pleased you are with your car and that you felt welcomed from the moment you arrived.
It’s great to know that William provided helpful and informative support, making the process easy and stress-free, and that the follow-up added to your experience. We really appreciate your recommendation.
Kind regards,
Matthew
Toyota C-HR
I recently purchased a Toyota C-HR from Vertu Toyota and I couldn't be happier with the experience.
From start to finish, Jenna Fellows was professional, friendly, knowledgeable, and genuinely helpful. At no point did I feel pressured into making a decision or purchasing additional products. She took the time to answer all of my questions, kept me informed throughout the process, and made what can sometimes be a stressful experience feel completely straightforward and enjoyable.
The car was presented in excellent condition and everything was explained clearly. I also appreciated that the sales manager took the time to discuss the after-sales packages and offered a discount, which was a thoughtful gesture and demonstrated a genuine focus on customer satisfaction.
The whole team made me feel valued as a customer, and the service I received exceeded my expectations. It's rare to complete a car purchase with absolutely nothing negative to say, but that is genuinely the case here.
I would highly recommend this dealership to anyone looking for a new or used Toyota, and I would especially like to thank Jenna for making the entire process so smooth and enjoyable.
Thank you again for the excellent service!
June 5, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good afternoon Sarah,
Thank you for your fantastic and detailed review. It’s wonderful to hear how positive your experience was from start to finish, and that Jenna provided such professional, friendly, and knowledgeable support throughout. Taking the time to answer questions clearly and ensure everything feels straightforward and pressure‑free really does make a difference.
We’re also pleased to hear the car was presented in excellent condition and that the additional support and transparency around aftersales options added to your experience. It’s great to know the whole team made you feel valued and exceeded your expectations.
Your recommendation means a lot, and Jenna will be delighted with your kind feedback.
Kind regards,
Dean
I had a fantastic experience at Vertu…
I had a fantastic experience at Vertu Toyota Hamilton. The staff were amazing - especially William G and Christopher D who were helpful, genuine and provided me with great options within my price range without any pressure. They really worked with me to find the best fit and I felt like I had time and space to make my decisions. Both William and Christopher were extremely patient and provided me with all the information I needed. Buying a car can be a nerve wracking experience but I honestly would not hesitate to recommend Vertu Hamilton or to use them again myself.
June 4, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for sharing your experience. We’re delighted to hear that William and Christopher were so helpful, patient and supportive throughout your visit. It’s great to know you felt comfortable and well‑informed while choosing your car, and we truly appreciate your recommendation.
Many thanks,
Chloe
Very helpful and cooperative team of…
Very helpful and cooperative team of Toyota Hamilton. I am very happy for
Their service and enjoy my new car.
June 5, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Waseem,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Toyota Hamilton to be helpful and cooperative.
It’s wonderful to know that you’re happy with the service you received and that you’re enjoying your new car — that’s exactly what we love to hear. Your kind feedback means a great deal to the whole team.
If you ever need anything further, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Outstanding Service and a Seamless Toyota Corolla HEV Purchase Experience
I recently purchased a Toyota Corolla HEV from Toyota Vertu Hamilton and had an excellent experience throughout the entire process. A special thank you to Ali Yaseen, who provided outstanding customer service from start to finish.
Ali was professional, knowledgeable, and genuinely helpful. He took the time to explain all the features of the Corolla HEV, answered every question thoroughly, and ensured everything was handled efficiently. His honest and straightforward approach made the purchase process smooth, transparent, and completely stress-free.
The level of customer care and attention to detail was exceptional, and I felt well looked after at every stage. I am delighted with my new Toyota Corolla HEV and would highly recommend Toyota Vertu Hamilton to anyone considering a new vehicle.
Thank you, Ali, and the entire team for delivering such a professional and enjoyable experience.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Fayyaz,
Thank you so much for taking the time to leave such a fantastic and detailed 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Toyota Hamilton and congratulations on your new Toyota Corolla HEV — a fantastic choice!
It’s wonderful to know that Ali provided outstanding customer service throughout the entire process. His professional, knowledgeable and genuinely helpful approach clearly made a real difference, and we’re especially pleased to hear how he took the time to explain all the features and answer your questions thoroughly. Ensuring our customers feel informed, confident and supported is exactly what we aim for.
We’re also delighted to hear that his honest and transparent approach helped make your purchase smooth and completely stress‑free. Your comments about the level of care and attention to detail mean a great deal to us, and Ali will be thrilled to read your kind words.
Thank you again for your recommendation and for choosing Vertu Motors. We wish you many happy and enjoyable miles in your new Corolla HEV.
Kind regards,
Liza.
Great experience from start to finish.
Great experience from start to finish.
The customer service was outstanding from the beginning, making sure I was comfortable and keeping me informed of my appointment with Owen.
I must also give a special mention to Owen, who was very knowledgeable and professional from the first day of my new car journey.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Gordon, Thank you for your wonderful feedback.
We’re so pleased to hear that you had a great experience from start to finish. Providing outstanding customer service and keeping our customers informed every step of the way is something we take great pride in, so it’s fantastic to know this made a difference to your visit.
A special thank you for highlighting Owen—he’ll be delighted to hear your kind words. His knowledge and professionalism are a real asset to the team, and we’re glad he could support you throughout your new car journey.
We hope you enjoy your new vehicle, and we look forward to welcoming you again in the future.
Kind regards,
Keith
Experience of a Motability customer
From the initial meeting to test drive a car to the final collection we found Vertu Motors to be attentive offering genuine assistance selecting the car with no sales pressure giving us the freedom to decide on the model most suited for our needs. A special thank you for their understanding and support when, due to an accident, we could not make the initial collection, their support was appreciated during a difficult recovery until we could eventually collect our new car.
May 25, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi David,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Toyota Hamilton.
It’s wonderful to know that you felt genuinely supported throughout the whole process, from your initial visit and test drive right through to collection, without any pressure. We’re especially pleased that the team were able to support you during a difficult time and be understanding when your plans had to change—your kind words will mean a lot to them.
We really appreciate you taking the time to share your experience and hope you’re now enjoying your new car.
Kind regards,
Kerry
All the staff were very friendly and…
All the staff were very friendly and professional especially Owen who dealt with my purchase .
May 26, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Carol,
Thank you for your feedback. I’m really pleased to hear the team were friendly and professional, and that Owen looked after you so well throughout your purchase.
Kind regards,
Danielle
Excellent service from the sales…
Excellent service from the sales executive (Katie) who showed good understanding of my requirements and kept me updated throughout the process.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for taking the time to share your experience with us.
We’re delighted to hear that Katie provided excellent service and took the time to really understand your requirements. Keeping you informed throughout the process is key to a great customer journey, so it’s fantastic to know she kept you well updated every step of the way.
Your kind feedback will mean a lot to Katie and the wider team.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Collected my new car yesterday
Collected my new car yesterday having travelled some 250 miles to Hamilton. The purchase was all dealt with via phone and email and this is the first (of 25) cars I have bought online. Ali was very helpful throughout the process answering all my technical questions in a timely fashion. He is a great guy to deal with.
Charles
May 21, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi Charles,
Thank you for taking the time to share your experience — it’s greatly appreciated. We're delighted to hear that your first ever online car purchase (and one of 25 overall!) was such a positive one.
Travelling 250 miles to collect your new car is no small commitment, so it’s fantastic to know everything was handled so smoothly over the phone and by email beforehand. It’s especially great to hear that Ali supported you so well — answering your technical questions promptly and making the whole process feel straightforward and reassuring.
Your kind words will mean a great deal to him and the wider team.
We hope you enjoy every mile in your new car, and thank you again for choosing us.
Kind regards
Dawn
Owen was really helpful and sourced a…
Owen was really helpful and sourced a car for me from down south. He made the whole purchase arrangement seamless. I’m grateful to him for the very professional way in which he enabled me to get a vehicle which I really enjoy driving.
May 6, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you so much for taking the time to share this lovely feedback about Owen. It’s wonderful to hear that he went the extra mile to source the right car for you and made the whole process feel effortless. Knowing that you’re now enjoying your new vehicle because of his professionalism and support will mean a great deal to him.
Many thanks,
Chloe
Very helpful team
Terry was very helpful in the process of buying a Toyota. Thanks so much for all the information and clarity.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good morning,
Thank you for your review. It’s great to hear that Terry was so helpful throughout the process, providing clear information and making everything easy to understand.
Kind regards,
Dean
Urban Cruise
Ali was very helpful and car was delivered 2 months early,we were kept informed at all stsges. Delivery date he showed and explained all the controls. Beautiful car excellent chose.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good afternoon Esther,
Thank you for your feedback. It’s great to hear that Ali was so helpful throughout and kept you informed at every stage, especially with your car arriving earlier than expected. We’re pleased the handover was clear and thorough, and that you’re so happy with your new car.
Kind regards,
Dean
Great Customer service from Ali Yaseen…
Great Customer service from Ali Yaseen who kept me informed regarding my order for my new car. Staff were excellent and welcoming when you entered the premisis. I would highly rate Toyota Hamilton to anyone wishing to buy a new used car.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good afternoon Iain,
Thank you for your feedback. It’s great to hear that Ali kept you well informed throughout your order and that you felt welcomed by the team when visiting the dealership. We’re pleased you had such a positive experience and appreciate your recommendation of Toyota Hamilton.
Kind regards,
Dean
Excellent 5 star professionalism from…
Excellent 5 star professionalism from Ewen
April 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Good afternoon David,
Thank you for your feedback. It’s great to hear you received such a high level of professionalism from Ewen and that your experience deserved a full five stars. We really appreciate you taking the time to share this.
Kind regards,
Dean
Excellent experience with Toyota…
Excellent experience with Toyota Hamilton. After struggling to find the right car locally, I found exactly what I was looking for at a great price. Terry made the whole process effortless from start to finish.
The car was even better than described, and everything was sorted including delivery, tax, and a service package at a very good price.
Highly recommended — worth travelling for.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Hi there,
Thank you for your excellent feedback. We're delighted to hear that your experience with Toyota Hamilton was so positive, especially after struggling to find the right car locally. It’s great to know you found exactly what you were looking for at a great price.
We're especially pleased to hear that Terry made the entire process effortless from start to finish, and that the car exceeded your expectations. Knowing everything was smoothly arranged — including delivery, tax, and a service package at very good value — really means a lot to the team.
Thank you for your high recommendation, and for confirming it was well worth the journey.
Kind regards
Dawn
Excellent customer service approachable…
Excellent customer service approachable and helpful. Good demonstration on how the car works.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for taking the time to leave your feedback. We're delighted to hear that you received excellent customer service and found the team approachable and helpful. It’s great to know the demonstration on how the car works was clear and useful for you.
We truly appreciate your comments and hope you enjoy your new car.
Kind regards,
Keith
Extremely happy
Katie, the sales representative was extremely helpful, keeping us updated all the time from the time the car was ordered to collecting the car.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for your feedback. I’m delighted to hear that Katie was so helpful throughout your purchase, keeping you fully updated from the moment you placed your order right through to collection. Your kind comments are greatly appreciated.
Kind regards,
Matthew
Excellent service
March 23, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for your feedback. I’m delighted to hear that you received excellent service during your visit. Your comments are greatly appreciated.
Kind regards,
Matthew
Knowledgeable sales person who gave us…
Knowledgeable sales person who gave us a great deal when leasing our car . The amount of paperwork was dealt with easily by Andrew all we had to do was drive away . First class experience
March 20, 2026
Unprompted review
Reply from Vertu Motors - Toyota Hamilton
Thank you for sharing your experience. We’re delighted to hear that everything went smoothly from start to finish. It’s wonderful to know Andrew made the process so easy for you, handling all the paperwork so you could simply enjoy driving away in your new lease. We truly appreciate your kind words and are thrilled you had a first‑class experience.
Kind regards,
Chloe
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