Jamie was very helpful and got the vehicle that i wanted with no hassle, sldo everybody i dealt with was pleasent and helpful would recommend them to anybody thanks again for your help neil hamilton
Company replied
Location
Switch location244-246 Stamfordham Road, Wessterhope, NE5 2LA Newcastle upon Tyne, Tyne and Wear, GB
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All the staff my husband and I spoke to were very informative, polite and friendly. This includes the service team. The staff fully explained the finances, involved in buying our new car, including... See more
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A friendly welcoming family atmosphere, the deal was better than I had expected. Every offer was explained and I felt no pressure at any time. On vehicle handover I was delighted with the time taken o... See more
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Exceptional service. Great communications throughout when buying a new car and kept in touch at each stage while waiting. Highly recommended. Vic was brilliant. She made the whole process seamless... See more
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Company details
About Vertu Motors - Vauxhall Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
244-246 Stamfordham Road, Wessterhope, NE5 2LA, Newcastle upon Tyne, Tyne and Wear, United Kingdom
- 0344 659 7241
4.8
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visit to pick up new electric…
Visit to pick up new electric Motability vehicle, excellent from start to finish, Vic explained everything to us perfectly, her attention to detail and knowledge of the vehicle is to be commended.
June 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Stephen,
Thank you for your review. It’s great to hear that your experience was excellent from start to finish when collecting your new electric Motability vehicle. Vic will be delighted to know her attention to detail and knowledge helped make everything clear and straightforward for you.
We really appreciate your kind feedback.
Kind regards,
Dean
Purchase of my new MG
I recently purchased my new MG from the vertu newcastle dealership. It was great from start to finish. The process was smooth, professional, and totally stress-free.
A special thank you to Ibrahim, who was extremely helpful, knowledgeable, and attentive to what i needed in/looking for in a new car throughout.
He took the time to answer all the questions i had, kept me informed at every stage, and made sure I was completely happy with my purchase.
His outstanding customer service really made theexperience enjoyable, and I would recommend both Ibrahim and the dealership to anyone looking for a new car.
June 6, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good morning,
Thank you for your fantastic review. It’s great to hear that your experience was smooth, professional, and completely stress‑free from start to finish.
Ibrahim will be delighted to know his helpful, knowledgeable, and attentive approach made such a positive difference, keeping you well informed and ensuring you were happy every step of the way.
We really appreciate your recommendation and your kind words about the team.
Kind regards,
Dean
Experience was fantastic
Experience was fantastic! Whole team at Vertu Newcastle was very helpful covering everything that was needed. Thank you 😊
June 2, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that you had such a great experience with Vertu Newcastle.
It’s wonderful to know that the whole team were helpful and ensured everything you needed was covered throughout your visit. Providing a smooth and supportive experience is exactly what we aim for.
Thank you again for taking the time to share your experience—it’s truly appreciated 😊
Kind regards,
Keith
Where to begin,the staff,everyone my…
Where to begin,the staff,everyone my husband & I had dealings with,Rosie Jameson who sold us the car,David & Liam who were so helpful,& friendly,they all could not do enough for us,we would never go anywhere else,we certainly would recommend Vertu,thankyou for everything.
May 26, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your wonderful review. We’re absolutely delighted to hear that you and your husband had such a positive experience with us.
It’s fantastic to know that Rosie, David, and Liam all made such a great impression – I’ll be sure to pass along your kind words to them. Providing friendly, helpful service and ensuring our customers feel fully supported is exactly what we aim for, so your feedback really means a lot to the whole team.
We truly appreciate your recommendation and your loyalty, and we look forward to welcoming you back again in the future.
Kind regards,
Keith
Dylan McCan was really helpful and…
Dylan McCan was really helpful and informative and walked me through every step of the way regarding what will happen and called whenever a problem arisen I would definitely recommend dealing with Dylan. David Miller the manager was also really helpful and kept me in the loop when needed. If anyone ever goes to vertu for a car I would definitely recommend asking for Dylan or David.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Emma,
Thank you for your great feedback. It’s fantastic to hear Dylan provided such helpful and informative support, keeping you updated every step of the way and making the whole process clear and easy to follow. It’s also great to know David was on hand to keep everything running smoothly.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
Dean
Help when help is needed
Wonderful staff really helpful making things easy for clients of a certain age
May 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your lovely review. I’m so pleased to hear our staff made everything feel easy and comfortable, especially for clients who appreciate a little extra support. Your kind words mean a great deal. Many thanks, Chloe
Newcastle Vauxhall - amazing!
Dylan at Newcastle Vauxhall has been amazing! Everything was super easy and no pressure whatsoever, which is what I was most nervous about. He knew everything about the cars, and gave some fab advice (that I definitely needed😂).
Can’t thank Vertu enough!
May 22, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Dylan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Victoria Roy was more than…accommodating
Victoria Roy was more than accommodating, she was lovely and so helpful answering any questions I had regarding my choice of car , vic kept me up to date on the delivery of the car , on the day I collected my car vic explained everything from paperwork to every detail of the car . Outstanding customer care id highly recommended Vertu .
May 20, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Victoria was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Staff were lovely they looked after us
Staff were lovely they looked after us, everyone was very friendly and polite. Jamie was the guy who we worked with and he was excellent, couldn’t have asked for anything more! Oh the coffee is good!
May 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Great service
Great service, very attentive and 100% focused on the customer, would definitely recommend vertu motors to anyone wanting to buy a car. Victoria was a fantastic salesperson.
May 20, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Karen
Thank you for your fantastic feedback. We're delighted to hear that you received such great service and felt the team were attentive and fully focused on your needs — that’s exactly the experience we aim to provide.
A special thank you for mentioning Victoria — we’re so pleased to hear she was a fantastic salesperson and made such a positive difference to your experience. Your recommendation truly means a lot to her and the wider team.
Kind regards
Dawn
From introduction to buying my car I…
From introduction to buying my car I was treated very well, great communication and felt like I was truly dealt with professionally and with a friendly attitude, excellent customer service from Ibrahim and managers.
Thank you
Will
May 19, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Jamie Coulson and Vertu Newcastle
Jamie Coulson at Vertu Newcastle made the experience of buying a new car very easy. He helped and advised me through every step. Very friendly and approachable. Would 100% recommend Vertu Newcastle when looking to buy a new or second hand car. Thankyou.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Kerry,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Newcastle.
It’s wonderful to know that Jamie made the process of buying your new car so easy, guiding and advising you every step of the way with a friendly and approachable manner. He’ll be thrilled to read your kind words and recommendation.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Ibrahim was attentive and efficient
Ibrahim was attentive and efficient
May 12, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good morning Neil,
Thank you for your review. It’s great to hear that Ibrahim was attentive and efficient — your feedback is really appreciated.
Kind regards,
Dean
Fantastic customer service
Fantastic customer service! Vic has been brilliant. She went out of her way to keep me well informed and updated thru the whole process. Thank you.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that you received such excellent customer service. It’s wonderful to know that Vic was brilliant throughout, keeping you well informed and updated every step of the way.
Your kind words are truly appreciated — thank you again.
Kind regards
Dawn
Perfect customer service
From first enquiry, received call to book appointment to test drive. Ended up test driving 3 cars, nothing was a problem.
Rosie Jameson dealt with the sale from start to finish, explaining extended warranty for my needs and service plan available.
Two other manager I spoke with, David and John, really helpful.
Thanks to the whole team at Vertu Motors at Newcastle
May 8, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for sharing your experience. We’re delighted to hear how smoothly everything went from your first enquiry through to the test drives and final purchase. It’s wonderful to know Rosie supported you throughout and that David and John were also so helpful. We truly appreciate your kind words for the whole Newcastle team.
Many thanks,
Chloe
Really friendly staff
Really friendly staff. Very informative and not pushy at all
April 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Scott,
Thank you for your review. It’s great to hear the team were friendly, informative, and made the experience feel relaxed with no pressure at all.
Kind regards,
Dean
Great experience start to finish
Great experience start to finish, collected car on time and it was presented in beautiful condition, also the best price in the northeast,
April 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Chris,
Thank you for your review. We’re delighted to hear you had a great experience from start to finish, that your car was ready on time and presented in such excellent condition. It’s also great to know you felt you received the best value.
Kind regards,
Dean
What can I say about Vauxhall…
What can I say about Vauxhall Newcastle? Loads. But I’ll start with the rating. I wish there was a ten star rating for the manager David, John and the sales assistant Rosie. They were amazing. I’ve never bought a second hand car before, and given the climate, finding a second hand car without a wet belt with low mileage was vertically impossible unless you wanted to take a risk with other online company’s. When I spoke to David, he understood my plight and did his best to find me a car. To add, my license had been sent off for renewal, so buying a car became even more difficult. However, David and his team along with thorough checks were able to get me the car I wanted. I left the showroom with nothing but relief. My stress levels reduced as David and his team took care of everything. This is normal people may say. Again, I had put my trust in another leading car dealership, I was lied to and deceived to gain a sale or sell the car. I had none of this with Vauxhall Newcastle. They are thorough and professional from the beginning to the end. I would definitely return to this dealership. Next time I’ll ensure I have my license haha.
April 15, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Marcelle,
Thank you for taking the time to share such a detailed review. I’m really pleased to hear that David, John and Rosie were able to support you so well, especially given the challenges you faced. It’s great to know they took the time to understand your situation, kept everything clear and honest, and helped reduce the stress involved in buying your first used car. Your trust and kind words mean a great deal, and I’m delighted you’d choose to return in the future.
Kind regards,
Dean
Very efficient
Very efficient sales team very helpful in arranging ,part exchange for my old car and answering questions that I had.
April 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your feedback. We’re pleased to hear that the sales team was efficient and helpful in arranging your part exchange and answering any questions you had throughout the process. Your comments are very much appreciated.
Kind regards,
Matthew
Vertu Newcastle
From start to finish staff at Vertu Stamfordham Road were brilliant. The whole process was easy and quick, staff are all lovely and willing to assist with anything they can.
April 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Dear Tasha,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience with the team at Vertu Stamfordham Road from start to finish.
It’s great to know that the process was easy and quick, and that you found the team lovely, supportive and always willing to help. Your kind comments are very much appreciated and will be shared with the team at Vauxhall Newcastle.
Thank you again for choosing us.
Kind regards,
Liza
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