Jamie was very helpful and got the vehicle that i wanted with no hassle, sldo everybody i dealt with was pleasent and helpful would recommend them to anybody thanks again for your help neil hamilton
Company replied
Location
Switch location244-246 Stamfordham Road, Wessterhope, NE5 2LA Newcastle upon Tyne, Tyne and Wear, GB
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See what reviewers are saying
All the staff my husband and I spoke to were very informative, polite and friendly. This includes the service team. The staff fully explained the finances, involved in buying our new car, including... See more
Company replied
A friendly welcoming family atmosphere, the deal was better than I had expected. Every offer was explained and I felt no pressure at any time. On vehicle handover I was delighted with the time taken o... See more
Company replied
Exceptional service. Great communications throughout when buying a new car and kept in touch at each stage while waiting. Highly recommended. Vic was brilliant. She made the whole process seamless... See more
Company replied
Company details
About Vertu Motors - Vauxhall Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
244-246 Stamfordham Road, Wessterhope, NE5 2LA, Newcastle upon Tyne, Tyne and Wear, United Kingdom
- 0344 659 7241
4.8
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent helpful staff
Excellent helpful staff made the whole process easy as pie
January 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon, Thank you for your feedback. We’re really pleased to hear that our helpful staff made the whole process feel easy and straightforward. Your comments are very much appreciated. Kind regards, Kerry
Excellent service
Excellent service from vauxhall Newcastle. Jamie and the rest of the team made everything very easy. All staff very welcoming and helpful. Would highly recommend vertu vauxhall.
January 29, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Professional service
The paperwork was completed quickly. The car was ready on time. It was a friendly, efficient service.
January 27, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent services and friendly…
Excellent services and friendly staff,would buy again from them.
January 27, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
A pleasant Experience.
From first entering the Showroom you are made very welcome by all Vertu staff. I was very imprest with the knowledge rosy had of all the cars on display.I was looked after very well indeed and no pressure was added to bying or veiwing. It was a pleasure to do business at Vertu. And I would highly Recommend them.
January 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dawn
Went to look for prices for a new car…
Went to look for prices for a new car vic helped me pick a car I liked and give me a price she was nice very helpful and friendly
January 10, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Vic was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Earl and john made the experience very…
Liam Earl and john made the experience very easy for me great lads very knowledgeable who went above and beyond thanks lads
January 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Liam and John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
From start to finish was looked after…
From start to finish was looked after and Jamie went the extra mile to make sure I got the car I wanted in my budget. Always a pleasure dealing with this company.
January 12, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
From start to finish everything when…
From start to finish everything when smoothly
January 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Fantastic service by everyone
Fantastic service by everyone, made to feel very comfortable . Rosie was an absolute delight so friendly and helpful .. and happy..
December 30, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great experience At Vertu Vauxhall Newcastle
We had an amazing experience we have bought all our cars previously from here and wouldn't go anywhere else. Earl is great full of honesty and no pressure at all. We would recommend a visit even if you are just curious to discuss all available options they truly are a great. I always feel when the staff have been there for many years and still smiling the company must be treating staff and customers well which boosts our confidence when buying. The after sale service is just as impressive as the sale. Well done Vertu Vauxhall Newcastle.
January 2, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good morning Rui. Thank you so much for your kind words! We are so happy to hear that Earl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent service from Vertu Stamfordham Rd
Called into Vertu Stamfordham Rd, Newcastle upon Tyne after having a problem with the infosystem.
Extremely helpful male receptionist, sorry we didn't get your name. Who then brought his colleague David through to have a look at our car. He resolved our issue within ten minutes, we were so happy and relieved.
Thank you so much.
December 18, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Vauxhall Viva
Jamie Coulson was exceptionally helpful and kept in touch all through the process as was David Miller in Jamie's absence. Living in the Highlands of Scotland it was all done remotely/digitally and I cannot fault Jamie at all.
December 17, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Jamie and David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
David and Earl were lovely guys and…
David and Earl were lovely guys and were super helpful .. there was no pressure what so ever to purchase the car . Thank you ☺️
December 9, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that David and earl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
New car day
Would just like to thank Jamie from Vertu Westerhope garage who helped me with my new car a few hiccups but was sorted straight away making the experience a smooth one
Thank you so much for the beautiful flowers they made my day as am a bit under the weather
Would fully recommend Jamie and the team
Janice😊
December 11, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Big thanks to Earl and Vic for great…
Big thanks to Earl and Vic for great service
November 19, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Doesn't even deserve one star being…
Doesn't even deserve one star being honest.
Customer services skills are atrocious
Car was in October and told it would be done. Wasn’t, the car actually come out worse then when it went in.
Went in for a new timing chain was told it needed a new inlet manifold which was going to cost £1700.
After a second opinion and a further cost of £1200 the problem was down to Vauxhall not putting my seal on my racket gasket properly.
Not refunding the money for the extra costs absolute joke avoidddddd!!!
October 22, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Connor, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
untrustworthy and liers
When we phoned the dealer to book our car in we were told "it would be done on friday" come Friday and we get a video stating the work needing done but nothing was actually carried out.
the following week the wiring harness was replaced Tuesday and starter motor on the Thursday. not that they bothered to tell us. I phoned on the Friday to be told the car still wasn't working and that they had know since the Thursday when they did the starter motor bur it's an easy fix it's just a fuse needing done but they had none in stock.
come the next week. Monday the fuse arrived damaged so they reordered it. Tuesday didn't turn up at all. at this point we went and bought the fuse ourselves and took it in.
they had our car for 13 day and it cost over £1600. not even an apology for lieing to us about it being done Friday and no sort of compensation even though they knew we were having to spend 100 a day on taxis.
don't use this dealer they can't be trusted. they lie to you. they don't bother contacting you. worst customer service I've ever experienced.
November 19, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Cat, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
I have dealt with Gavin the motability…
I have dealt with Gavin the motability specialist for a number of years and never had cause to complain about his service and expertees
November 10, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon George. Thank you so much for your kind words! We are so happy to hear that Gavin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
New car purchase
We have just purchased a new Frontera from Vertu Newcastle and the whole experience was seamless and delightful every one we delt with was professional and helpful especially Victoria and David.Thank you all for a very pleasant experience.
October 18, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Victoria, David and the team. We hope to see you again soon. Happy motoring, Dean
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