Vertu Motors - Vauxhall Newcastle Reviews 

84
TrustScore 5 out of 5

4.8

244-246 Stamfordham Road, Wessterhope, NE5 2LA Newcastle upon Tyne, Tyne and Wear, GB


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Rated 4 out of 5 stars

Jamie was very helpful and got the vehicle that i wanted with no hassle, sldo everybody i dealt with was pleasent and helpful would recommend them to anybody thanks again for your help neil hamilton

Company replied

Rated 5 out of 5 stars

All the staff my husband and I spoke to were very informative, polite and friendly. This includes the service team. The staff fully explained the finances, involved in buying our new car, including... See more

Company replied

Rated 5 out of 5 stars

A friendly welcoming family atmosphere, the deal was better than I had expected. Every offer was explained and I felt no pressure at any time. On vehicle handover I was delighted with the time taken o... See more

Company replied

Rated 5 out of 5 stars

Exceptional service. Great communications throughout when buying a new car and kept in touch at each stage while waiting. Highly recommended. Vic was brilliant. She made the whole process seamless... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Vauxhall Newcastle

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 244-246 Stamfordham Road, Wessterhope, NE5 2LA, Newcastle upon Tyne, Tyne and Wear, United Kingdom

  • 0344 659 7241

4.8

Excellent

TrustScore 5 out of 5

84 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(84)

13,279 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything friendly service kept…

Everything friendly service kept informed and kept up to date with everything

October 7, 2025
Unprompted review
Vertu Motors  - Vauxhall Newcastle logo

Reply from Vertu Motors - Vauxhall Newcastle

Good morning, Ian. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Bought a car from stamfordham rd David…

Bought a car from stamfordham rd David Miller as been absolutely brilliant looked after me from start to finish nothing is a issue to him BIG THANK YOU

August 22, 2025
Unprompted review
Vertu Motors  - Vauxhall Newcastle logo

Reply from Vertu Motors - Vauxhall Newcastle

Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from David and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Fantastic Service

I spoke to David Miller initially to make enquiries about the car I saw on the website. Made an appointment to view & I thought it was a nice touch to get a personalised video from Ellie Wileman. The whole process was very easy Ellie was very knowledgeable & professional throughout. I loved that she delivered the car to my house & took my old car away. Nothing is too much trouble. All the staff I came across were very friendly but I have to say Ellie is a credit to the company & I wouldn’t hesitate to recommend Vertu to everyone. Definitely 10/10 from me!

August 30, 2025
Unprompted review
Vertu Motors  - Vauxhall Newcastle logo

Reply from Vertu Motors - Vauxhall Newcastle

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Been treated very well

September 4, 2025
Unprompted review
Vertu Motors  - Vauxhall Newcastle logo

Reply from Vertu Motors - Vauxhall Newcastle

Good afternoon Jan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

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