Vertu Motors - Volkswagen Mansfield Reviews 

Roman was fantastic and guided us through the process really carefully and helpfully.

Dealt with throughout my experience by Jonathan. Friendly, helpful and all round excellent service. Thank you.

Superb experience

Jonathan made the process efficient. I chose my car, communication and advice was excellent. On the day of collection my beautiful car was ready and gleaming. Handover was easy and straightforward. Very pleased with my new Golf R-Line.

This is the second car we've bought from vertu Mansfield and dealt with Jonathan both times. We are very happy with our new audi and got a great part exchange price, absolutely fantastic service many thanks.

The guys at VW Mansfield are all really helpful, was very happy to use them again.

Using Vertu Mansfield to buy our VW was very straightforward and stress free. Roman could not have been more helpful.
Car is great!

The best car buying experience I’ve ever had, they went over and above to meet my requirements. Katie is fantastic

Informative, pleasant and helpful sales executive in Jonathan Percival.

Brilliant service. Excellent guidance throughout, very clear and helpful.

From being greeted at the door on arrival to leaving with my new car, and being thanked by the manager which was a lovely touch, I was treated like a VIP customer. Naglis was wonderful and really listened to what I needed in a car and gave me options to get to my affordability level. I would highly recommend. I had my new car within 3 days and I absolutely love it.

Roman Collins- sales rep, made the process enjoyable, straight forward and he kept in touch throughout, very pleased with his explanation and instructions on the digital side
Made the buying of a new car stress free.

100/10 to the sales team, can’t thank them enough for everything they’ve done for me. Most definitely best department I’ve ever dealt with. I give my biggest thanks to Roman, Brett and Ant, wouldn’t want to deal with anyone else

Phonecall received from Vertu Motors at Mansfield to ascertain if identified issues from a vehicle health check from a few months ago had been carried out. I would not have minded the call if the advisor on the other end of the telephone had customer service skills or manners. He was rude and abrupt and so I promptly ended the call.
Will take my custom elsewhere.

Had my Audi service and MOT at VW Mansfield this week. They were great. Collected and delivered from home.
April on the Service Desk is like a breath of fresh air. Also helpful with a smile. Kept me updated throughout. Great Customer service.
Thanks to Callum, the technician, always does a great job.
Special thanks to Jade the Service Manager for going the extra mile and being able to update my electronic service history.

I collected my brand new car from Volkswagen on the 25th (now my 2nd car from here) the service was top tier and couldn’t be faulted. None of my questions went unanswered and never felt pressured into going for something I didn’t want. A special mention to Naglis who sorted everything for me and had my car ready for me within less than a week - would recommend him to anybody and wouldn’t go anywhere else.

We bought a New Tiguan from Vertu Mansfield. We can not praise the service enough. From start to finish Stefan Willis was amazing and nothing was to much trouble. He kept us informed through the whole process keeping us aware of where the New car was in the process of being built. He then spent best part of an hour going through all the features of the Car. In short if you want a VW speak to Stefan Willis from Vertu Mansfield and Thank you again Regards, Andrew C

I have just bought a new VW Touareg from Vertu Mansfield. Cannot fault the service received in any way. Throughout, the salesman, Fraser, was helpful, knowledgeable and friendly - and replied to any queries promptly. A very pleasant experience throughout.

My car needed checking out as we had a warning light come on and needed it for the airport the following morning. so I spoken with Ben who got me booked in urgently without no hesitation. The problem was sorted promptly and all was good to travel to the airport. On arriving all the staff acknowledged me and even one member remembered me from when we purchased a vehicle from him around 10 years ago. Great staff and can’t thank Ben enough for saving the day.

I booked my car in for a major service and MOT and have had an awful experience and will not be using vertu ever again. My car was dropped off fine and that was easy. I then got sent a video of an inspection on my car which identified a few concerns and was told in the video my front brake pads where 90% worn and measuring under 2mm which resulted in an MOT failure. I called vertu to ask if the MOT had already been done as it wasn't showing on the gov website. I said if it hadn't been done then I will get the work done and take it back for the MOT on a later date. I was told on the phone it had already been done so it had already failed. This was around 2:30 pm. I called back around 3:40pm to see if I could pick my car up in the next half an hour and was told they where just waiting for paperwork and to go through for 5. I got there at 4:40pm and my car was being taken back into the garage as I pulled up. I went in and was told they where just finishing the MOT. I asked why it was only just having it done when I had been told it was already done. I didn't get an answer. My car was then not ready until 5:30 when the latest was supposed to be 5 this was due to it being very late taken for the MOT. Vertu wanted £191 to do front brake pads. The pads cost £25. I took the car home and did the pads and took my car back for retest 3 days later. My car had not been driven over the 3 days due to a failed MOT. It went back in on Monday and failed again. This time on a gash in the wall of the tyre. There was no gash 3 days prior and I didn't hit any pot holes or anything on the way there. I've now lost a premium tyre which was £140 and been given a budget tyre which cost around £30 in place of this. I struggle to understand how a gash appears out of nowhere. I also had to get lifts to work all weekend because my car was off the road and then had to sit there for 2 hours on the Monday for something which should have taken around 15 min. I have had no explanation as to why I was lied to about my car already having the MOT done. My car now has 2 failed MOT'S and doesn't look well looked after due to this. When my car is actually very well looked after. I will not be using vertu for anything ever again and have been very disappointed in my experience. I will not be recommending vertu to anyone and will in fact tell people to stay away from them. They do not carry out proper services and make out your car isn't road worthy when it is fine. When my brake pads where changed they still had between 3.5 and 5mm on all of them yet it failed on less than 1.5mm. They have done nothing but lie this whole experience and then proceeded to give me someone else's invoice at the end with their contact details and home address on which is a massive breach of gdpr but they just don't care at all.