Vertu Motors - Volkswagen Mansfield Reviews 

Brought brand new car. Delivered filthy and late. Trim damaged and paintwork damaged as reported on collection. Took over a week to book in for repair of NEW car then returned with new trim fitted wrong.
Still waiting 3 weeks later for 2 nd repair of new car.
Now being ignored and not returning calls.
Avoid at all costs you will be disappointed.
Go to another dealer that treats you as a customer

I received excellent service. I am a lady on her own and they were very helpful at every stage. My car looks like new.

Simon & the team in the workshop were fantastic. Yesterday I needed my Passat fixing urgently so that I could travel to France today with my children. They were so accommodating & could not have done more to assist & support me. Can’t thank them enough!

Bought a 2 year old VW T Roc from Vertu Motors in Mansfield. We live in South Wales so had to do everything over the phone and online. Our sales advisor, Brent, was really helpful and made a personalised video of the car for us, talking us through the spec in detail. From start to finish, the communication was excellent and we felt looked after. The customer service was exceptional. Brent was always available to take our calls and to explain anything. This was the first time we had bought a car from a distance (a three and a half hour drive from our home!) but the whole process was so straightforward that we would definitely buy from them again and highly recommend them. Volkswagen dealerships local to us could learn a lot from Vertu!

Fabulous service, Rebecca who looked after me from day one and James in her absence were a dream team, could not recommend highly enough

It made my day I am disabled and suffer with a few different illness. Brent Webster must be the best employee you have, he was friendly chatty made us feel at ease even though he had to make loads of phone calls to sort my car out, nothing was to much for him. what a guy

Servicing and used car sales are lovely.
Parts department is rude.

From the beginning both Katie and Brett provided an excellent service. All questions were answered promptly including her with getting 3rd parties to quote for towbars/dashcams etc. Would highly recommend VW Mansfield for a great end to end experience.

Went to look at a golf r line , I really liked it but spoke to salesmen naglis, very nice chap but we were to far apart on the money for my part ex.
Next day his manager rang me and upped the offer more than Arnold clark who I was going to go with, he offered me more.
I accepted and things went very well, lovely golf I now have ,only one problem the sat nav didn't work but it was all sorted and I even had a courtesy car whilst it was fixed, this should have been checked before I took delivery of the car, will I go back for my next car...... definitely.

I submitted an official complaint via the Vertu website which triggered an automated confirmation, stating they would reply in 72 hours. 120 hours later, still no response. The complaint stems from my wife taking her VW Polo into their Mansfield branch for it's annual service. On her first motorway journey after the service, she was travelling on the M1, when the undertray became disconnected from the car, forcing her to stop in a live lane. Fortunately a highways patrol arrived within 5 minutes and escorted her to the next services. They examined the underside of her car, to find none of the front lugs had been replaced, meaning the tray was left insecure. He tie wrapped it up for her the best he could to allow her to continue her journey home.
She reported this to them the following day, where the first agent she spoke was really apologetic, and arranged for her to return that coming Saturday and have a new tray fitted. She then called back and tried to change her appointment, where the second agent she spoke to was really rude, and said she could take it in a couple of days earlier, but they couldn't say when it would be done. He offered her a courtesy car, but she would have to pay for it. When she told him she didn't see why she should pay for a courtesy car, when it was their error, he replied with 'OK, we'll see you on saturday then' and put the phone down on her.

We took the car in on the saturday and had the tray replaced. The lady on reception, again was very apologetic, but that doesn't make up for the service she received up to that point.

Terrible service all round, and if it wasn't for the fact that she had 2 inclusive services with the car, we would definitely not take her car back there at all.

Update. Since the reply from Vertu, we have been contacted by the service manager of the branch in question with an apology, and a small token of compensation. She did say that the incident is being investigated internally, to make sure it doesn't happen again, which is a positive step. Due to the conversion my wife had with the service manager, I have increased the star rating, It's just a shame it's taken a negative review to force a response.

Dealt with Mark who was fundamental in a seamless and easy purchase. Not pushy, authentic character and had time for all my questions however last minute they got asked. Highly recommended.