My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to t... See more
Company replied
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues. Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chels... See more
Company replied
Our cat got a uterus/ womb full of puss and required emergency hysterectomy and treatment. Our vet filled the claim for a small fee and we only paid the excess which was very reasonable without having... See more
Company details
Written by the company
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Written by the company
Contact info
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, United Kingdom
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Vetsure Pet Insurance
Hi Tracy,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ted’s journey.
Kind regards,
Kelly and The Vetsure Team
Everything was explained to me
January 28, 2026
Reply from Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part Bertie’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent service
Excellent service, everything explained and not rushed at all when I was asking for a quote for my pet insurance. I was able to go away and think things over and call them back. Thank you to Chelsea who was most helpful, with excellent customer service.
January 28, 2026
Reply from Vetsure Pet Insurance
Hi Paula,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Chelsea was able to help you with setting up your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part Jasper’s journey.
Kind regards,
Kelly and The Vetsure Team
I've not had to make a claim yet
I've not had to make a claim yet - but the process to take out pet insurance was very easy and efficient.
January 19, 2026
Reply from Vetsure Pet Insurance
Hi Tom,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Chutney’s journey.
Kind regards,
Kelly and The Vetsure Team
Very helpful lady on the phone
Very helpful lady on the phone, explained clearly all the options. Didn’t just try and sell me the most expensive policy
January 19, 2026
Reply from Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Autumn’s journey.
Kind regards,
Kelly and The Vetsure Team
Best Pet Insurance
I have had pet insurance for years and have used various companies, all of which turned out to be useless — refusing to honour claims and showing no compassion for the poor pets whose treatment they were unwilling to cover.
I can honestly say that since I have been with Vetsure, I have not had these problems. The agents you speak with are personable, and you feel they genuinely care about your dog. And they honor the claims! Highly recommend.
January 26, 2026
Reply from Vetsure Pet Insurance
Hi Corinne,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners really is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Kerra’s journey.
Kind regards,
Kelly and The Vetsure Team
A great company to deal with
They are very easy to deal with. I have been with them for 16 years with my cat who sadly died and now we have a new family member they were our first port of call. No nonsense fair policies which are easy to understand, prompt pay outs and a genuine interest in your pet, they actually seem to care about you.
Buying a new policy was easy, no hidden clauses and a choice of excess to suit an individual.
January 19, 2026
Reply from Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that your previous positive experience with Vetsure led you to insure your new family member with us.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks for choosing us again, we’re so pleased to be part of Dame Kerry Winnifred’s journey.
Kind regards,
Kelly and The Vetsure Team
I was setting up pet insurance on my…
I was setting up pet insurance on my phone that didn’t go through, but they called me around an hour later to help me set it up. Caller was lovely and went through everything I needed to know, also made sure I understood what everything meant.
January 23, 2026
Reply from Vetsure Pet Insurance
Hi Kairren,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Wesley’s journey.
Kind regards,
Kelly and The Vetsure Team
Really helpful advisor
Really helpful advisor, friendly and patient with excellent customer care
January 22, 2026
Reply from Vetsure Pet Insurance
Hi Claire,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Teddy’s journey.
Kind regards,
Kelly and The Vetsure Team
Hilary was brilliant in sorting out the…
Hilary was brilliant in sorting out the insurance and pet plan. Top job
January 19, 2026
Reply from Vetsure Pet Insurance
Hi Dan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with setting up your new policy and health plan. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Otis’s journey.
Kind regards,
Kelly and The Vetsure Team
New policy set up
New policy set up, easy and so nice to speak to someone who is patient and knowledgeable. (Jodie) Obviously haven't had to claim ( hopefully wont have to ) but sign up easy and was one of only companies that did liability insurance with the accident only option
January 19, 2026
Reply from Vetsure Pet Insurance
Hi Sandra,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you with setting up your new policy. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this really means a lot to our whole team.
Thank you again for choosing Vetsure, we’re so pleased to be part of Rudy’s journey.
Kind regards,
Kelly and The Vetsure Team
Charlie's insurance
Easy to use everything explained easy to print off all information. Competitive prices Reputable company our Vets reccomend you.
January 19, 2026
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your Charlie’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent customer service
Excellent customer service, quick to send out policy documents.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Alfie and Monty
I’m more than happy with the service I’ve received mainly because I can’t talk very well owing to cancer.
Hilary was excellent no rush took her time to go through the questions only wish everywhere was the same. This is the service you expect when you have a medical problem never mind 5 stars I’m more than happy to give her 10 stars well done.
January 14, 2026
Reply from Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
I found the set up of the policy…
I found the set up of the policy straight forward and the person on the telephone was very helpful and made things clear.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Reanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Problem resolved for now
Disappointing customer service. Huge volume of emails pushing me to sign up - even after I had! I did sign up and was promised a free ‘puppy pack’ Nothing has arrived. I emailed them - no response. Hoping their response to any insurance issues is more efficient
Update - received a telephone call from Vetsure apologising for their various oversights. Reassuring that they have recognised their shortcomings and responded.
December 12, 2025
Reply from Vetsure Pet Insurance
Hi,
Thank you for taking the time to update your review. We’re pleased we were able to reassure you and resolve your concerns over the phone.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
very easy to set up
very easy to set up, and pleased with the overall process. I can sit back and relax now. knowing my little cat Meow Meow is all covered. even though she is an indoor cat,
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Shelly,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Meow Meow's journey.
Kind regards,
Kelly and The Vetsure Team
Great fast efficient experience
Great fast efficient experience. Well communicated and very friendly.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Luke,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Was very helpful
Was very helpful spent time talking through my concerns never rushed me allowed me to make my decisions
January 5, 2026
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
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