My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... See more
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Review summary
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We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to t... See more
Company replied
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues. Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chels... See more
Company replied
Our cat got a uterus/ womb full of puss and required emergency hysterectomy and treatment. Our vet filled the claim for a small fee and we only paid the excess which was very reasonable without having... See more
Company details
Written by the company
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Written by the company
Contact info
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, United Kingdom
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Professional and easy to access peace…
Professional and easy to access peace of mind for both my dogs
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Suzy,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Deanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
I phoned up to ask about the insurance…
I phoned up to ask about the insurance had a lovely lady explained everything with me .said I would talk it over with my husband. So phoned back next day had another lovely lady go over everything with me very happy to take insurance out thank you
January 9, 2026
Reply from Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
It is a pleasure to have my 2 doggies…
It is a pleasure to have my 2 doggies insured with yourselves. On taking my policy out your staff were friendly & helpful. I have sadly had to claim for Charlie a few times now and there has never been a problem. I would just like to thank vetsure for making everything easy.
December 29, 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Graham,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Vetsure excellent customer service
Vetsure was recommended by a friend after frustration with another insurer. I changed both my dogs over to Vetsure in September 2021 to the enhanced plan of £7000 for peace of mind and have no regrets. I have had no issues with various claims made - all settled promptly and fairly. Vetsure were kind and compassionate when recently lost one of my much loved dogs suddenly/unexpectedly. All conversations have been met with kindness, care and consideration. I have no hesitation in recommending thoroughly.
January 8, 2026
Unprompted review
Reply from Vetsure Pet Insurance
Hi Pam,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly and The Vetsure Team
Communication was amazing
Communication was amazing. Everything was explained so well so I could find the best cover for my kitten. This is my first insurance company for a pet and I hope to stay with this company for the entirety of my pets life.
January 7, 2026
Reply from Vetsure Pet Insurance
Hi Carmen,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Would definitely recommend Vetsure
Had a lady from this company contact me yesterday to see if I wanted to take out pet insurance (had been getting quotes, so was expecting a few calls). The price I was quoted from vetsure was far more reasonable than any other quote I received so I took the policy out there and then.
The lady I spoke to was so friendly and knowledgeable, she really made things clear to me.
Obviously I hope I don't have to make a claim but, I think, that if I do, my pets are in good hands
January 6, 2026
Unprompted review
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
I was given a code for further discount…
I was given a code for further discount but not able to add it to order so ended up ordering with a lovely lady but took ages to complete.
December 29, 2025
Reply from Vetsure Pet Insurance
Hi Alison,
Thank you so much for taking the time to leave us a review, we’re really pleased to hear you’ve had a positive experience with Vetsure.
We’re sorry to hear you felt the phone call was a little lengthy. We always aim to keep our calls as clear and efficient as possible, however there are certain points we’re required to cover to ensure everything is explained correctly and in line with regulations. These conversations can sometimes take a little longer to make sure everything is fully covered.
Thank you again for choosing Vetsure.
Kind regards,
Kelly and the Vetsure Team
Advisor thorough & helpful
The advisor I spoke with on the phone was extremely thorough and made sure I fully understood everything.
January 5, 2026
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Got the insurance through the vets yeh…
Got the insurance through the vets yeh we’re very helpful
January 5, 2026
Reply from Vetsure Pet Insurance
Hi Katie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Well explained policy and cost and…
Well explained policy and cost and conditions. Clear and precise
December 31, 2025
Reply from Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent service but didn’t receive…
Excellent service but didn’t receive paperwork of policy through post
December 22, 2025
Reply from Vetsure Pet Insurance
Hi Catherine,
Thank you very much for taking the time to leave us a review, we’re really pleased to hear you’ve had a positive experience with Vetsure.
In relation to your policy paperwork, we aim to be as eco-friendly as possible, so documents are sent by email as standard unless postal is specifically requested. We’ve reviewed your policy and can see that post wasn’t requested at the time of sale; however, we’ve now arranged for your documents to be sent by post, and they should be with you early next week.
We hope this helps to address any concerns you may have had, and please don’t hesitate to get in touch if we can assist further.
Kind regards,
Kelly and the Vetsure Team
Reply from Vetsure Pet Insurance
Hi Deborah,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Straightforward, clear and easy to set up
Easy to set up, recommended by our vets. Straightforward process, got in touch with some queries and Vetsure replied within a day great service.
December 22, 2025
Reply from Vetsure Pet Insurance
Hi Nuno,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
1st phone call
Found it easy to get through and register or new puppy luna with you
December 12, 2025
Reply from Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Luna’s journey.
Kind regards,
Kelly and The Vetsure Team
I was unsure how to make a claim
I was unsure how to make a claim, but vetsure staff were very helpful and explained to me in detail how to go about it. They also phoned me to ensure that everything was going well.
December 3, 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Carole,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
If you have a dog older than 10 years check your policy very carefully
From day one of contacting this company over are pet insurance it has been nothing short of abysmal service.
Day 1: Beloved pet dog has to be home euthanised , contacted vetsure to see what is covered, answer don't know will ring you back, she was on premplus surely you must know. Ring back just before vet arrives, still do not know, but we will send you some forms to fill in and see what happens. No empathy at anytime from call handlers just stone cold call operators.
Next emails start arriving addressed to the vet company that euthanised our pet and worded as if it was them they were speaking too. Keep getting standard worded emails as if they cared, they did not.
Takara our beloved pet was on the highest cover which implied she had £1000 death benefit, we had never claimed in the six years we owned her paid £6000ish over the six years, Takara passed away early November2025 vetsure still wanted Decembers payment.
Discovered today they do not pay out on dogs aged over 10 years old, so people beware of this company as they are not empathetic towards you or your loss they just want your cold hard cash.
December 15, 2025
Unprompted review
Reply from Vetsure Pet Insurance
Hi Ian,
Thank you for taking the time to leave your review, and we are truly sorry to hear about the loss of Takara. Losing a pet is incredibly difficult, and we understand how upsetting it must have been to discuss your policy at such a time.
We would like to reassure you that we do care for all our customers and their pets and making sure we are able to help the best we can whenever we are needed. We are sorry you feel we have let you down during such a difficult time, this was certainly never our intention.
We understand you have raised your concerns formally as a complaint, and we are in the process of reviewing this internally for you. In the meantime, if there is anything further, we can do to assist you in the meantime, please do not hesitate to reach out to us directly.
Kind regards,
Kelly and The Vetsure Team
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