Viaggiare Rent Reviews 9,106

I booked and paid for a rental car in advance with Viaggiare Rent trough EnjoyTravel.com. The confirmation voucher stated the following:
Start of rental: 5 December 2025, 12:00
End of rental: 10 December 2025, 12:00.

My flight was slightly delayed, so I arrived at 13:30. However, when I arrived at the Viaggiare Rent desk at Verona Airport, the representative informed me that my booking had been cancelled and that I needed to contact EnjoyTravel.com, the broker. The representative was not at all sympathetic with my case and just kept watching his mobile phone. I was stranded at the airport.

According to the company, the car had to be collected within 59 minutes of the start of the rental period; otherwise, it would be considered a 'no-show' and the rental would be cancelled without a refund.

I am wondering how this is possible. I had paid the full amount in advance for the car, so it should have been available on site, even though I was slightly late. I believe this has happened to many other customers, causing them to lose time and money, not to mention the negative consequences.

Great customer service, good price. Based on my experience, highly recommend

Car tyre exploded while driving which caused me to swerve and the back tyre hit the kerb. The tyre pressure was low and was on my way to find a petrol station to inflate them then the tyre blew out, no water for the windscreen and it wasn't clean. Me and my friend were clearly shook up. Viaggiare totally denied they were at fault as clearly they never checked the vehicle. They charged me for roadside recovery over €400 and then tried to charge another €400 for 2 tyres. Do yourself a favour stay away from this company absolute scammers.
While I paid for roadside recovery I never paid for the tyres as I had no money left. I offered to pay for tyres once I got my deposit back. That was back in October 2025, its now December 2025 and never seen a penny of my €685 deposit. Even after 2months of emails and phone calls. I'll never visit lake garda again.

Great Service and hospitalita from Rafael and Manuel at Fiumicino AirPort.
Thank you so much
We recommend them
Car was great
Sara and Raúl

Tutto ok, auto pulita e in ordine. Personale molto cortese e disponibile. Come sempre

We had a confirmed reservation to rent a car from 10/11/2025 to 16/11/2025. When arriving at Palermo airport nobody was picking up the phone so we were left there in the cold without car !!!!

Nous avons réservés une voiture à Palermo airport du 10/11/2025 au 16/11/2025. Le momont que nous sommes arrivés à l'aeroport, personne ne prenait la téléphone, donc nous sommes restés sans voiture !!!

Wij hadden een bevestigde reservatie om een wagen te huren vanaf 10/11/2025 tot 16/11/2025. Aangekomen op de luchthaven nam niemand de telefoon op en bleven we achter zonder wagen !!!

Wir hatten einen bestätigten Reservation zum mieten einen PKW von 10/11/2025 bis 16/11/2025. Aber bein Ankuft in Palermo Flughafen bekamen wir kein Gehör zum abholen met den Shuttle, also hatten wir unseren PKW nicht bekommen !!!

Avevamo una prenotazione confermata per noleggiare un'auto dal 10/11/2025 al 16/11/2025. Quando siamo arrivati ​​all'aeroporto di Palermo nessuno rispondeva al telefono, quindi siamo rimasti lì al freddo senza auto!!!!

Teníamos una reserva confirmada para alquilar un coche del 10/11/2025 al 16/11/2025. Al llegar al aeropuerto de Palermo, nadie contestaba el teléfono, así que nos quedamos allí, sin coche, en el frío.

Great service , Great price, no more needs saying

Thanks to Simone, was the person that gave the keys to us at the airport desk. In general terms when I travel ,the part I hate the most is dealing with the stuff of the rental companies, but in that case was a lovely experience. Simone was very nice, explaining everything calmly . Definitely I would recommend your company ,at least at Marco Polo airport. Just wish all the stuff is friendly like him in the other airports. I will keep u updated 😊

Booked in Bergamo airport through autoeurope. The hire was suspiciously cheap, and I should have copped. I booked through autoeurope, which recommended you put in your flight number "in case of delay". I did. It made no difference.

My flight was due in at 8 pm, and landed an hour late at 9 pm. I went to the Viaggiare office, which was shuttered closed. A few minutes later, a staff member returned, and opened the office. They dealt with a customer, who needed a baby car seat which they had to get from another rental office.

So it was close to 9.30 pm before I got to the counter. I was told that the booking was cancelled an hour after the time, and I could "reinstate" the booking if I paid 50 euro.

It is pretty regular for flights to be late. I was rather amazed that this company have such strict rules about cancellation, and I am sure its not about trying to squeeze more money out of customers whose flights are late.

Be warned. Make sure your flight lands in time. Otherwise, don't book with Viaggiare.

In light of their comment below, its good to see that they admit they are not a real rental company, who are in the business of renting cars at airports, where, surprise, surprise, the renter cannot control if the plane lands in time, but are actually in the business of making money out of people whose flights are late.

Good to know there are actually real car rental companies in Bergamo

on the whole the experience was good.
the staff were great and the car was clean and tidy and perfect for my adventure

Super kind staff, very well and reliable procedure.

Matteo helped us a lot during our car rental. Very friendly and helpful, also interested in our travels wich made our arrival in Sardinia even more exciting. Thanks a lot!

Great service, I had an issue with my credit card and the guys went above and beyond to help me with the situation.
Everything sorted and thank you very much for your help!
I will definitely rent from you again!

I’d like to extend a big thank you to Mattel and Recardo, who work in Cagliari. Both of them are incredibly kind, helpful, and always responsive—whether it’s over the phone or on WhatsApp. Their professionalism and warm attitude made the whole experience smooth and enjoyable. Truly appreciate their support!

The agent who gave me the car

Treat the same as thieves. Will not provide our money back even though we complied with the hour on the contract

Good and confortable car but was very dirty.

Excellent service and a clean nice car. Also, when I needed to ask something during rental twice and called the provided landline phone number during business hours, both times my call was answered immediately and all my questions were answered.

Very nice people at the desk

They done everything fast and very professional, especially Giorgia

All good, prompt and professional delivery and return