Viaggiare Rent Reviews 9,111

Neala who dealt with us was really helpful and great service all round
Minibus transfer from airport arrivals takes 10-15mins. Please note that during winter hours their office closes at 2000, but they're happy to wait till 2100 if you contact them in advance

Always friendly and always reliable and takes the stress off with no airport queues. Grazie

Booked through Booking.com, paid extra for damage insurance. Yet, upon arrival, we were pressured to pay another £300+ for insurance we already had.
The staff were rude, dismissive, and careless. We spotted unmarked damage on the car, called them, and were told “don’t worry" ?
Their attitude ruined our peace of mind throughout the trip.
Customer service? Nonexistent. They seriously need training.
Worst experience I’ve had in Europe.
Pros:

Cars are close to the airport.
Vehicles worked fine but were handed over dirty.
Simone (or Simonie) was the only decent human there—kind and helpful during return.

I am very satisfied from your service. Many thanks to Manuel. He is so kind and helpful.

The staff at pick up and drop off were friendly and helpful. More importantly, though, I had a couple questions regarding the car after having it for a few days and they were kind and patient with their explanations. I appreciate them and recommend this company without hesitation.

Reliable, affordable and honest

Wish I could give them zero stars. Our flight from London to Venice - Monte Carlo Airport was delayed on the tarmac and as a result we were 90 minutes late to the Viaggiare desk on 1st floor of the airport. They said they had cancelled our car as it was a “no show” and they had no cars to rent us. Staff were also very rude and unhelpful and said they had the right to do that if we were 1 hr late. They seemed to enjoy the pain they were putting us through. We had to rent a car from elsewhere on the spot and at great expense.

Terrible service. After waiting for 45 minutes at the desk and another 20 of processing, we were told that the car we had booked in advance was not available. So now we are told to wait another 90 minutes. God knows how long it will actually be. No compensation, no apology, nothing. They don't even want to give me written confirmation of the delay.

Smooth pick-up, no hidden fees, nice staff and a nice, clean car.

Great company and great service thanks alot

I rented with this company via Autoeurope, having seen the good reviews overall. But unfortunately it was not as good at Olbia branch. The good part - the car was nearly new, however, had some mark on the body which looked like some dirt spot and not mentioned in the report and for which they later charged me more than 200 euros. The staff offered company’s own insurance but it was more than half the car rental price, so I declined. On return they searched and charged me a several ‘damages’ that could easily be polished off, so I think their charges are excessive - over 500 euros which was quite a shock as I never had anything like that before.
I had insurance with Autoeurope and was able to claim back the charge. Be cautious if you want to rent from this branch as they seem to target people who don’t buy their insurance.

Simple checkout procedere. Friendly staff.

Good car pickup service when the desk is closed!
The car itself was almost a brand new one.

Good service. Fair prices. Would recommend.

Friendly and helpful staff. Uncomplicated handover of the vehicle. Car (small car) completely adequate

I am writing to express my disappointment with the service I received at your Venezia Airport office.
When I booked two cars via Booking.com, I paid an additional amount for premium insurance. However, upon collecting the keys, both receptionists (a man with coloured eyes and a lady) placed us under considerable pressure to purchase additional insurance from your company. They insisted that without this extra cover, we would be liable for €900 per car in case of any excess damage, totalling €1,800, and so on.
I explained that I had already paid extra for comprehensive cover at the time of booking, but they continued to pressure us. While waiting later to collect the car keys for our return, I noticed that other customers were not subjected to the same treatment, suggesting inconsistency and unfairness in how customers are handled.
Additionally, there was significant damage on the passenger side of one of the cars, which was neither recorded nor highlighted on the Rental Agreement. We conducted our own inspection, took detailed photographs, and sent them before driving the vehicle. This lack of transparency feels deeply concerning and misleading.
Upon returning the keys, the same male receptionist questioned why I had come to the office instead of leaving the keys with the cleaner in the car park—despite being clearly instructed at collection to return them to the office. While waiting, I observed that other customers were returning their keys at the office without issue, so I fail to understand why we were treated differently.
Furthermore, he called me back as I was leaving to ask whether I had cleaned the car. I explained that both cars were handed to us in a dirty, uncleaned condition, and we returned them in the same state. Such unnecessary and inappropriate questioning was not directed at other customers, which left me feeling singled out and disrespected.
I am highly disappointed with the overall service and the unprofessional conduct of your staff. Based on this experience, I would not recommend your company to others.
I have retained all photographs showing the condition of the vehicles at collection, which can be provided upon request.

Rental in Sardinia went smoothly 👌

Great. Perfect.