The item I order was a really bad-quality one and not a good balance between the price and quality. Also, the product arrived broken. Basically I needed to start repairing the product because returnin... See more
Company replied
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I have never seen an online store behave like this before. They offered a partial refund several times because the items they sent had defects, and then they canceled it without even notifying me, ap... See more
Company replied
I ordered two items: curtains and a amall closet. There were some problems with both of the items (wrong screws for the closet and heavily wrikled curtains, washing and steam-ironing was of almost no... See more
Company replied
I am very grateful that the product still arrived on time, before christmas. Although I ordered too late and was warned that delivery might be delayed, but thanks to the courier and excellent logistic... See more
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Company details
Written by the company
vidaXL on rahvusvaheline veebipõhine jaemüüja, kellelt leiad kõik vajaliku kodu, aia, töökoja ja meisterdamisprojektide jaoks. Meie eesmärk on pakkuda inimestele suurt valikut tooteid, mis võimaldab neil 'osta rohkem, makstes vähem'. Lihtsate kulusid säästvate lahenduste kasutamisega, mis ei mõjuta negatiivselt meie toodete kvaliteeti, saame muuta oma tooted kättesaadavaks võimalikult paljudele inimestele. Kontrollime ise kõiki protsesse tootearendusest ja ostmisest turunduse, müügi, logistika ning klienditoeni. Nii on meil täielik ülevaade toodete funktsionaalsusest, kvaliteedist ja kuludest.
Contact info
Netherlands
- vidaxl.ee
3.0
Average
274 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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In web page
In web page, was written that in package is 36 sheets pvc material, but it wasn't. In every package was 32 sheets of pvc material.
June 14, 2022
Reply from vidaXL
Dear ,
Thank you for taking the time to review your order.
We are sorry to hear the product did not contains all parts s described.
We also have sent you an email to further discuss and find a suitable solution to resolve this issue.
Kind regards,
vidaXL
Excellent everything works as needed
Excellent everything works as needed. All goods have been of high quality!
June 5, 2022
Got my foxtrap
Got my foxtrap, dpd tracker didn't really showed at realtime when it will arrive until morning, got message it will come at noon but thru dpd it was easy to change address and day. Got it, next day. Trap was a bit bended so it was little problem to put it together without any instructions.
Paid when i got it to dpd, easy.
May 24, 2022
vidaXL did not issue an invoice for…
vidaXL did not issue an invoice for some goods despite repeated reminders. There is no real possibility to track the route of the goods. Unable to call service provider. Customer service representatives are not just people, they are text robots.
May 17, 2022
Reply from vidaXL
Dear,
Thank you for taking the time to review your order.
We are sorry to hear about issues with invoice. Invoice should be generated automatically as soon as order is ready for shipment .
Unfortunately do to technical error order was not registered properly and invoice was sent just for some product. I am glad that all items where delivered but sorry that we fail to solve issue earlier.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards
All was excellent.
May 13, 2022
good price and fast delivery :)
May 9, 2022
Curtains and a closet
I ordered two items: curtains and a amall closet. There were some problems with both of the items (wrong screws for the closet and heavily wrikled curtains, washing and steam-ironing was of almost no help). Thaks to the seller's prompt attention and friendly communication, the problems are more or less resolved! Two stars for the purchased products and five star for the communication and problem resolution.
April 12, 2022
Reply from vidaXL
Dear Customer,
Thank you for taking the time to review your order.
We are sorry to hear the product did not include all needed screws
We would like to assure you that we are continuously working on improvements for both our products and services.
In case you have any issues with product please contact our customer support and we will be happy to help you out
I am glad you did managed to assemble product anyway
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
Furniture was bad quality and broken.
Furniture was bad quality and broken.
Refund is late.
Only empty words from vida xl people.
April 6, 2022
Reply from vidaXL
Dear Anatoli,
Thank you for your feedback.
I apologise for issue you encountered with our company.
We also have sent you an email to further discuss and find a suitable solution to resolve this issue as soon as possible.
Kind regards,
Good quality for good price.
March 18, 2022
Always on point
Never had any issues. The delivery was fast and pleasant, furniture just as depicted.
March 8, 2022
Fast and correct service, thanks!
January 17, 2022
Fast and excellent quality🤗
January 13, 2022
I had issue with my ordered product and…
I had issue with my ordered product and customer service will not answer to me!
January 6, 2022
Reply from vidaXL
Dear Khen ,
Thank you for taking the time to review your order.
We are sincerely sorry to hear that the item you purchased from us did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned for refund. After that, the products are covered with a 2 year warranty in which we would be happy to help
By checking in our system we did not register any issues reported regarding your order.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL
Goods delivered very quickly.
January 6, 2022
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