The item I order was a really bad-quality one and not a good balance between the price and quality. Also, the product arrived broken. Basically I needed to start repairing the product because returnin... See more
Company replied
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I have never seen an online store behave like this before. They offered a partial refund several times because the items they sent had defects, and then they canceled it without even notifying me, ap... See more
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I ordered two items: curtains and a amall closet. There were some problems with both of the items (wrong screws for the closet and heavily wrikled curtains, washing and steam-ironing was of almost no... See more
Company replied
I am very grateful that the product still arrived on time, before christmas. Although I ordered too late and was warned that delivery might be delayed, but thanks to the courier and excellent logistic... See more
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Company details
Written by the company
vidaXL on rahvusvaheline veebipõhine jaemüüja, kellelt leiad kõik vajaliku kodu, aia, töökoja ja meisterdamisprojektide jaoks. Meie eesmärk on pakkuda inimestele suurt valikut tooteid, mis võimaldab neil 'osta rohkem, makstes vähem'. Lihtsate kulusid säästvate lahenduste kasutamisega, mis ei mõjuta negatiivselt meie toodete kvaliteeti, saame muuta oma tooted kättesaadavaks võimalikult paljudele inimestele. Kontrollime ise kõiki protsesse tootearendusest ja ostmisest turunduse, müügi, logistika ning klienditoeni. Nii on meil täielik ülevaade toodete funktsionaalsusest, kvaliteedist ja kuludest.
Contact info
Netherlands
- vidaxl.ee
3.0
Average
274 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Mediocre quality furniture
Positives:
- fast delivery to Estonia
That's it.
Negatives:
- materials arrived completely dusty
- low quality MDP
- leftovers of glue here and there
- confusing instructions
Not happy with bedside tables I received - won't be ordering anything again.
January 3, 2022
Reply from vidaXL
Dear Val,
Thank you for taking the time to review your order.
We are sorry to hear the quality of product did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs. After that, the products are covered with a 2 year warranty in which we would be happy to help in case any issues.
We would like to assure you that we are continuously working on improvements for both our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
Still waiting an invoice which we need…
Still waiting an invoice which we need for finance office... Please send it a.s.a.p
December 23, 2021
Reply from vidaXL
Dear Margus,
Thank you for your feedback.
I apologize if you did not receive company invoice.
VidaXL is B2C oriented company and for over 30 countries we issue invoice with VAT included.
As company we can provide you with VAT refund and VAT invoice once all requirements are meet. This process can not be done automatically and require special attention. Any VAT refund can be issued only after return period ends.
I will I can see that you already spoke to my colleagues regarding issues with invoice .I will send you an email shortly, to offer you some help with this matter.
Kind regards,
It's all very good.Thank you.
December 23, 2021
Everything worked very well.
December 9, 2021
Hello
Hello.
Not really happy with the chair. It makes squicking sounds (yes I have tried lubricating it). The gas cylinder is very low quality (the chair tilts a lot in all directions).
November 29, 2021
Reply from vidaXL
Dear Rauno,
Thank you for taking the time to review your order.
We are sorry to hear the product did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs. After that, the products are covered with a 2 year warranty in which we would be happy to help with, for example, spare parts to help solve the issue.
Feel free to contact our customer service if there are ever any issues.
We would like to assure you that we are continuously working on improvements for both our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing.
Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
Very bad low quality product
Very bad low quality product. Usual pc does not fit in height and in depth. Wheels are not rolling so scrubbed my floor and now there are a lot of scratches. Loss of money. I have a video review for it but unfortunately i cannot post it on google or facebook for you.
November 17, 2021
Reply from vidaXL
Dear Roman,
Thank you for taking the time to review your order.
We are sorry to hear the Computer Desk did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs.
Feel free to contact our customer service if there are ever any issues.
We would like to assure you that we are continuously working on improvements for both our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing.
Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL
The description of product was a bit…
The description of product was a bit misleading but not so mutch that I would reject it. Rest of the service was smooth.
Update: VidaXL replied to my comment, they were most helpful and solved the issue. Thumbs up!
November 11, 2021
Reply from vidaXL
Dear Marek,
Thank you for your feedback.
I apologise if description was misleading and if the product did not meet your expectations.
We would like to assure you that we are continuously working on improvements for both our products and services.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs in case something is not as you expected
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
Shipment was fast thats most important.
November 3, 2021
It was really close to getting 5 starts but over all I'm happy with it
The product arrived fast and the size was perfect. Only thing that I wasn't that satisfied with was the paint job of the frame. It had few spots where there was no paint covering it. I'm not even talking about only places where they are connected. But over all I'm satisfied with the product and really happy.
October 31, 2021
Everything was perfect
October 29, 2021
I cant pay in cash
I cant pay in cash, how the promising was, ! Your Estonian DPD -partners are very rude and they said to me, I MUST KNOW , it´s not impossible ..
October 21, 2021
Reply from vidaXL
Dear Liia ,
Thank you for your feedback.
I apologise for issues with delivery service. Thank you very much for bringing this issue to our attention
I will send you an email shortly, to offer you some help with this matter.
Kind regards,
vidaXL
Very fast service!
October 14, 2021
Good
Fast delivery, everything was exellent.
There is very interesting thing, i think i will order again something.
Thank you.
October 4, 2021
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