The item I order was a really bad-quality one and not a good balance between the price and quality. Also, the product arrived broken. Basically I needed to start repairing the product because returnin... See more
Company replied
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I have never seen an online store behave like this before. They offered a partial refund several times because the items they sent had defects, and then they canceled it without even notifying me, ap... See more
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I ordered two items: curtains and a amall closet. There were some problems with both of the items (wrong screws for the closet and heavily wrikled curtains, washing and steam-ironing was of almost no... See more
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I am very grateful that the product still arrived on time, before christmas. Although I ordered too late and was warned that delivery might be delayed, but thanks to the courier and excellent logistic... See more
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Company details
Written by the company
vidaXL on rahvusvaheline veebipõhine jaemüüja, kellelt leiad kõik vajaliku kodu, aia, töökoja ja meisterdamisprojektide jaoks. Meie eesmärk on pakkuda inimestele suurt valikut tooteid, mis võimaldab neil 'osta rohkem, makstes vähem'. Lihtsate kulusid säästvate lahenduste kasutamisega, mis ei mõjuta negatiivselt meie toodete kvaliteeti, saame muuta oma tooted kättesaadavaks võimalikult paljudele inimestele. Kontrollime ise kõiki protsesse tootearendusest ja ostmisest turunduse, müügi, logistika ning klienditoeni. Nii on meil täielik ülevaade toodete funktsionaalsusest, kvaliteedist ja kuludest.
Contact info
Netherlands
- vidaxl.ee
3.0
Average
274 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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A week ago I announced that I want to…
A week ago I announced that I want to return the product. You promised to let me know when the courier would come to pick it up. So far, no information.
Bad job
October 2, 2021
Reply from vidaXL
Dear Rita,
Thank you for taking the time to review your order.
We are sincerely sorry to hear that the return did not happen as scheduled.Thank you for bringing this issue to our attention.
We also have sent you an email to further discuss and find a suitable solution to resolve this issue as soon as possible
Please get back to us and allow us to change your experience into a better one.
Have a lovely day!
All is fine ..good and fast service
September 29, 2021
the old problem has not yet been solved
September 28, 2021
Reply from vidaXL
Dear Hengo,
Thank you for taking the time to review your order.
We are sincerely sorry to hear that problem was not solved faster.
I am following up regarding the issue you encountered with our company.
I can see that you already spoke to my colleagues and hopefully, everything was resolved to your satisfaction. If not, please let me know how to assist.
Looking forward to your reply.
Have a good day!
Vidaxl cares about their clients
There was some issues but Vidaxl managed to go out of their way to fix the problem. Also very fast delivery.
September 28, 2021
Reply from vidaXL
Dear Anastasia,
Thank you for your feedback and we are sorry that the item received was damaged.
We are sorry to hear the product did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs. After that, the products are covered with a 2 year warranty in which we would be happy to help with, for example, spare parts to help solve the issue.
We would like to assure you that we are continuously working on improvements for both our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL
Not happy with the quality.
September 28, 2021
Reply from vidaXL
Dear Customer,
Thank you for taking the time to review your order.
We are sorry to hear the quality of product did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs. After that, the products are covered with a 2 year warranty
Feel free to contact our customer service if there are ever any issues.
We would like to assure you that we are continuously working on improvements for both our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards
vidaXL
Items were delivered in reasonable time…
Items were delivered in reasonable time (5 business days) and straight at the door. Everything bought looked as expected.
September 28, 2021
Everything OK!
September 27, 2021
Quality of the product was awful
Quality of the product was awful. No response form vidaxl after contacting them about quality issues.
September 22, 2021
Reply from vidaXL
Dear Bruno,
Thank you for taking the time to review your order.
We are sorry to hear the product did not meet your expectations.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs. After that, the products are covered with a 2 year warranty in which we would be happy to help with, for example, spare parts to help solve the issue.
Feel free to contact our customer service if there are ever any issues but please do not use our No-Replay email rather contact information from Web page
We would like to assure you that we are continuously working on improvements for both our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL
Thank you very much!!!
September 21, 2021
Reply from vidaXL
Dear Andrias ,
Thank you for your feedback.
I apologise if order information did not reach you
When your order is shipped and the invoice processed, you will automatically receive an email with your invoice.
You should receive an automatically generated e-mail including Track and Trace information as soon as your order has been dispatched.
Also order status can be checked on vidaXL account.
I will send you an email shortly, to offer you some help with this matter.
Kind regards,
vidaXL
Good for the price!
Despite my concerns about the price-quality ratio, the canopy bed turned out to be a huge and positive surprise! It looked quite flimsy in the package, especially because the sides and the elements of the canopy framework were not single pieces but all made of two separate pieces. Some details had holes that were slightly too big, so I had to put glue in them in order to keep the two details sturdily together. That was the only adjustment I had to make. So if you are not afraid to be a little inventive and hands-on, the end product is a totally habitable bed. It hasnt collapsed under two people sleeping in it, it doesnt wobble or squeak. Only the canopy part wobbles a bit if you move the bed, because it is obviously meant for design purposes rather than heavy use. The bed frame is solid, and yes, you can have a lot of fun in it, too :) Plus, it really does look cool, I have already received many compliments.
I was willing to risk the relatively cheap money to try this style out and I am very happy!
September 14, 2021
One chair was defective.
September 13, 2021
Reply from vidaXL
Dear Evelin,
Thank you for your feedback and we are sorry that the item received was damaged.
Rest assured that we are working to continuously improve our products and services.
I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL
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