I like the general quality of product (bookshelf from solid pine wood), nice and fast delivery. Although in construction process it seemed a bit shaky, the shelf turned out to be good and stable. I h... See more
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Horrible quality product. Edit: After communicating with customer service I received partial refund, because I did not want to send item back (too much hassle). In over all, customer service was goo... See more
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The box was completly rotten and all the fungus from the roten box got on the sup board! Its dirty looks like the blue silicon is coming off the white in some places paddle is scratched and there are... See more
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The ordered item did not match the description, and its quality was very low in relation to its price. The ordered dog house was not made of engineered wood but rather regular particle board, which... See more
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Company details
Written by the company
vidaXL ir starptautisks tiešsaistes mazumtirgotājs, pie kura varat atrast visu, kas nepieciešams jūsu mājai, dārzam, garāžai un dari-pats projektiem. Mūsu koncepta pamatā ir plaša produktu klāsta piedāvājums, kas ļauj cilvēkiem “dzīvot labāk, tērējot mazāk”. Izmantojot vienkāršus izmaksu samazināšanas risinājumus, kas negatīvi neietekmē produktu kvalitāti, mēs spējam padarīt mūsu produktus pieejamus pēc iespējas lielākam cilvēku skaitam. Visi procesi - no produktu izstrādes un iegādes, mārketings un pārdošana, loģistika un klientu apkalpošana - ir mūsu rokās. Tādā veidā mēs pilnībā kontrolējam savu produktu funkcionalitāti, kvalitāti un izmaksas.
Contact info
Netherlands
- vidaxl.lv
3.6
Average
308 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Awefull communication
Awefull communication. No way to call. Shipment delayed for 3 weeks
September 10, 2021
Reply from vidaXL
Dear George,
Thank you for your feedback and we are sorry that the order arrived later than expected.
We strive to dispatch your order within 2 business days after we have received your payment. Orders are then generally delivered within 6 business days but we cannot guarantee an exact delivery date.
When you order several items within one order, it is possible the delivery dates differ. The same goes for products that are shipped in multiple parcels.
We also have sent you an email to further discuss and find a suitable solution to resolve this issue.
Kind regards,
vidaXL
Everything is not bad
Everything is not bad, but I would like to see the processing process when ordering, otherwise it is incomprehensible whether I ordered it or not.
August 15, 2021
all was super:)
August 3, 2021
The delivery was made later than…
The delivery was made later than initially said on the order.
The product did not correspond to the description. The description said it has a base, although it did not.
August 3, 2021
Reply from vidaXL
Dear Anna,
Thank you for your feedback.
I apologize for delay
We strive to dispatch your order within 2 business days after we have received your payment. Orders are then generally delivered within 5 business days but we cannot guarantee an exact delivery date.
Unfortunately we are not able to provide foundation for shed since must be built on a level surface. For example, a level wooden platform or a level concrete foundation depending about needs and preferences .
Product should contain metal bottom frame to ensure stability and connection between surface and produce
I will send you an email shortly, to offer you some help with this matter.
Kind regards,
vidaXL
Contacted the support centre with my issue and my ticket was reviewed by careless staff members.
Contacted the support centre with my issue related to the delivery. Still waiting for someone to get back to me after a month.
It is the first and the last time I order anything from them as the item came scratched and had a missing part.
In the end after trying to contact them multiple times I was promised that they would get back to me, which they didn't.
Had quite hectic experience with those people.
Dear customer, if you see this. You must know that in comparison to Amazon the service that is provided by these scumbags may not be compared.
Try to find a better seller. :)
July 30, 2021
Reply from vidaXL
Dear Gundars ,
Thank you for taking the time to review your order.
We are sincerely sorry to hear about delay. Unfortunately we are not able to dispatch parcel without house number. I am sorry that this resulted with delayed delivery
Please keep in mind that every vidaXL order comes with a 30 day return period in which the items can be returned for refund. After that, the products are covered with a 2 year warranty in which we would be happy to help with, for example, spare parts to help solve the issue.
I will send you an email shortly, to offer you some help with this matter.
Kind regards,
vidaXL
Delivery is good.
Delivery is good.. 1 week.
Product.. i know it wasn’t expensive, but in pictures it looked so good but in reality it looks so cheap. It wasn’t straight.. it is unstable on floor. Disappointing.
March 18, 2021
Delivery was on time
Delivery was on time, everything was in order. I can't say anything about the induction surface yet, because it will still be installed. thanks.
March 18, 2021
received everything in time.
April 21, 2020
Unprompted review
Everything good
April 26, 2018
Unprompted review
The return of purchase and refund
On July 12, 2016 I ordered two skateboards that on website of vidaxl.lv were named as penny (penny board). Order number was 371103799. I received my purchase on July 19. The quality did not correspond to a price. Since the company offers ‘free return and free pickup of the maiden purchases' I decided to return the items. On July 19 I sent an e-mail to the Customer Service. I have received several replies, but so far none of offered services ‘free pickup and money refund’ have happened. All the time I receive prepared answers that due to a system error, my e-mail has reached them later than the date chosen. Several times I have replied them that the parcels are ready to pick up whenever they like. Instead of receiving a call from Courier Service to pick up the parcels I again receive an e-mail that due to a system error, my e-mail has reached them later than the date chosen. What else should I do for the parcels would be picked up and my money would be refund?
August 5, 2016
Unprompted review
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