Vokera Ireland Reviews 199

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making interactions pleasant and productive. Many people highlight the excellent service provided, noting its efficiency and the ease of their overall experience, from scheduling to the actual work. Reviewers frequently mention the exceptional customer service, appreciating the clear communication and the timely support received. People are particularly impressed with the engineers' ability to diagnose and fix issues quickly, often having the necessary parts on hand, and providing valuable advice for optimal system performance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

I had my gas boiler repaired by Brian last week. Fantastic service and a true gentleman. Couldn’t rate his professionalism any higher. A true asset to Vokera and all parts covered under the repair... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

199 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brian is very nice guy with the…

Brian is very nice guy with the patience to attend to customers needs. He is very professional and understands his job very well.
We are pleased with his services and now hopeful that the winter will not harsh with our heating system working.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Brian fixed our boiler straight away…

Brian fixed our boiler straight away and now we have heat for Christmas. He was polite, friendly, professional and informative. He also let us know of another issue that we need to fix with our RGI.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Thank you very much to Brian (Tyndall), who assessed and fixed our boiler this morning. He was extremely professional and efficient, and he took great care in explaining everything. We will certainly recommend him.
Elaine (Lucan)

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Bryan came to us today to have our…

Bryan came to us today to have our boiler checked as we were having a small issue on it. He was very good at explaining the problem and telling us the do's and don'ts. Very reliable and professional. Thanks Bryan!

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Very good service!!

Very good service!!!
Chris fixed our boiler, lots of parts were replaced!!! Good value for money
Thank you Vokera!
Highly recommend!!!

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Quality Service

From the initial phone call with Anita all my details where recorded and the service call was booked for Friday 25.11.22.The sms message confirmed all details.
On the day the engineer Chris ,arrived on time ,was great to deal with,explained the fault and issued the service report.All systems are working fine now .
Thanks to Anita and Chris for a very professional service from start to end .Will highly recommend Vokera.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient punctual and inexpensive service

Right from the initial contact with Anita, the whole process of getting my heating repaired was painless. Brian, the technician was on time.He and went through all of the work that he was doing. I could not fault Vokera in any way. Excellent staff and excellent customer service

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Brian fixed my boiler and have to say…

Brian fixed my boiler and have to say he was very efficient in his work he explained everything he done and spent time explaining everything to me. Very happy with him and he knows his job inside out. Will be using this service again 10/10.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Brian fixed our boiler

Brian fixed our boiler, he figured out what the problem straight away, showed me what the issue was and replaced the part. He was very friendly, quick and professional. A job very well done and I'll get him back in the future.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Chris was great

Chris was great. Very accommodating with his time on his visit and worked through all the issues with the boiler.
A very valuable member of your team.

Thank you.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Volkera’s engineer - Chris

Volkera’s engineer - Chris - visited my apartment and spent hours getting his assessment right. He was rigorous, methodical, and his attention to detail was second to none. He was very focused on getting my heating system up and running, and really went above and beyond the call of duty. I would have no hesitation in recommending Volkera, and Chris, to anyone. A great service, and well worth the 5 stars.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Chris called

Chris called , as arranged, to fix my boiler yesterday.
He was most efficient and had the system up and running in no time at all. In addition, he gave very useful information on the efficient use of the boiler and the radiator service to improve the heating throughout the house. I have no hesitation in recommending Vokera and their super staff to aspiring clients.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Finally got the professionals

I chose Vokera to repair my Vokera boiler following a series of failed attempts by other boiler maintenance people.

I was pleased with the structured professional approach taken by the company particularly Margaret in the office and Phil, the engineer that performed the work.

John

November 1, 2022
Unprompted review

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