Weight Watchers Reviews 87

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the coaches, for their helpfulness, support, and inspiring guidance in both in-person and virtual settings. Many people find the app to be amazing, informative, and easy to use, appreciating its tools for tracking and understanding eating habits. The product itself is highly regarded, with many users crediting it for their success and finding the workshops to be a valuable and motivating experience. However, some customers expressed dissatisfaction with recent changes to the app, specifically mentioning that it now requires more clicks to see point values and that the desktop application is no longer available. A few people also noted issues with the service, such as long lines at in-person meetings due to insufficient staff and some virtual coaches cutting off clients during discussions.

What people talk about most

Staff

People report positive experiences with staff, highlighting the helpfulness, knowledge, and support from... See more

User experience

Consumers find the user experience to be largely positive, especially appreciating the supportive community... See more

Product

Clients share positive opinions on the product. Many reviewers appreciate the program guidelines, finding... See more

Application

Users describe positive interactions with the app, finding it amazing, informative, and easy to use. Many... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the workshops, highlighting their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a Ww member off and on for many years, gained wt back when I stopped attending meetings . Returned once I retired from nursing with 172 lbs on my 5ft 1" frame. Took 2 years to get to go... See more

Rated 4 out of 5 stars

I am happy the in-person meetings have remained. I wish there were more options. I love the app, the recent change where I can no longer quickly see the point value without clicking further in is frus... See more

Rated 4 out of 5 stars

I have never forgotten what the coach said at a workshop: “It’s not what you did, it’s what you do next that counts”. Such positive, very helpful advice when I’m feeling liked I’ve failed.

Rated 4 out of 5 stars

As a member, I did not appreciate how some of the U.S. virtual coaches were terminated without saying good bye to the members. However its a company that has a great product.



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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Rated 5 out of 5 stars

My Friday morning meetings are…supportive, informative, friendly, funny and a true community. The coaches are top notch

My Friday moringing meetings are fantastic and are my number one reason for maintaining my weight for 11 years. The app makes tracking so easy and the recipes are easy and tasty. My only complaint regarding the app is the seemingly unexplained loss of my tracking streak. I should have many hundreds of days but have only 35 days.

April 30, 2026
Rated 4 out of 5 stars

The workshop topics are good

The workshop topics are good. My leader Susan Grabau is engaging, inormative, knowledgeable.

My frustration is with the app. I find it difficult to find things.

May 2, 2026
Rated 5 out of 5 stars

Coach Monica P is excellent

Coach Monica P is excellent, motivated and engaged. I enjoy the meetings as I set aside time to learn the program in ways that I either forgotten or didn’t understand.

May 2, 2026
Rated 5 out of 5 stars

WW The Best Weight Lose Program

I extremely enjoy my In-Person Workshop and the Zoom Workshops, together they keep me accountable and if I find a day I am struggling I can find a Zoom to get over the hump before the slip becomes a slide. Each week the topics are inspiring, the best topics are where you have to dig down within yourself to find an answer. The App is Exciting and full of inspiration, food and exercise wise. All in All WW is the Best Weight Lost Program Out There. The members in the Zooms are also full of inspiration with their only person tips from their weight loss experiences. We are not alone on this journey.

May 10, 2026
Rated 5 out of 5 stars

I really love the Weight Watchers…

I really love the Weight Watchers program, especially the app. I utilize the app daily. I go to workshops daily and this has helped me with my GLP 1 journey. I have been a Weight Watchers member many times in the past, but this particular program is so much better.

May 11, 2026
Rated 5 out of 5 stars

WW provides a roadmap and support for…

WW provides a roadmap and support for the lifelong journey to improved health. Its basis in current science and its flexibility to adjust to changes in scientific knowledge is wonderful.
Virtual meetings have given me a large and supportive community. The leaders are well informed and each has his/her own way to engage people from all over.
The company has made it more difficult to reach a human rep since introducing ai chats. WW doesn’t communicate changes to the program very well and sudden changes to the app or the actual program create chaos and stress for members. Eg. roll out to the MODES. I would like announcements from the company about new features or changes etc to be posted on CONNECT or as an email. I apppreciate that when members share program or tech concerns through surveys or phone calls WW often listens and adjusts.

May 11, 2026
Rated 5 out of 5 stars

The Real Scoop

After loosing over 100lbs 9 years ago with WW I thought I could now maintain on my own. WRONG! Every week I look forward to my WW in person meeting with incredible coaches Anne and Rosemary, to learn new information that helps me stay on track and keep me motivated. It truly is like family where we share and care in a safe environment. This weeks workshop did not disappoint!

May 5, 2026
Rated 5 out of 5 stars

I prefer the in person meetings

I prefer the in person meetings. So much support from WW staff and everyone attending.
Lots of great sharing and you always feel like you are not alone in this journey you are on.
Plus you make some great new friends along the way

May 10, 2026
Rated 3 out of 5 stars

I realize that the company is in…financial stress

I realize that the company is in financial straights, but that being said it has gotten rid of an awful lot of REALLY Good coaches, and have filled some of those positions with really bad coaches.
I certainly miss the paper copy of recipes and coaching info. I know another expense that needed to be cut. Just a bit too much internet, that reduces the personal touch! Miss the in-person workshops for a lot of communities.

March 25, 2026
Rated 5 out of 5 stars

I love my WW journey

I love my WW journey. The coaches , everyone of them are the best. I don’t know where WW found such knowledgeable, caring, giving coaches.
I love the app, I love the extra workshops and the special webinars. Keep it up WW YOU’VE NAILED IT

May 9, 2026
Rated 5 out of 5 stars

I love in person workshops

I love in person workshops. The support, guidance, and education/ information given is invaluable!!
The App is for the most part amazing, informative and easy to use. I love the macro section where I can see where I'm doing well, or need to improve! I definitely makes one conscious of eating habits. Our coach Susan Meriano makes eveyone feel welcome and safe to share their sometimes vulnerable journey. She is the BEST coach I've ever had! I've joined WW MANY times over 35 years and this time I've been the most successful I've ever been. I credit a large amount of this success to Susan!

May 2, 2026

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