We Love Keys Reviews 100

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 2 out of 5 stars

I ordered a replacement bike key which arrived maybe three weeks ago but it’s already stopped working ! Can you refund me please or send a replacement ?? Quite a disappointment

Rated 5 out of 5 stars

Very friendly and helpful company. I ordered my key in haste, not ticking the tracked delivery option. When my key failed to arrive, I was sent another key with tracked delivery at no extra cost. I... See more

Rated 5 out of 5 stars

Wow this company is absolutely amazing. Local locksmith could not cut the keys I required Metro locks cut my keys with a pictures Communication was amazing Thank Highly recommended

Rated 5 out of 5 stars

Prompt service. Ordered Friday, received Tuesday morning. Paid for Royal Mail signed for/tracked which recommend although email received Tuesday saying order processed didn't include tracking num... See more

Company details

  1. Locksmith

Written by the company

We are an online based key cutting business located in London - United Kingdom. We have over 30 years of experience about keys and locks. We Love Keys also ships worldwide! wherever you are in the world, we can help you get your keys cut. We also operate a locksmith business in London called 1st Metropolitan Locksmiths. if you need help with changing a lock or open a door, you know who to call! One of our best sellers are Abus keys, Yale keys, traditional safe keys and tubular safe keys. We make a wide variety of keys and we made sure to organise them on our website so they are easy to find. If you can not find the keys you need on the We Love Keys website, do not hesitate to contact us, our info are on top of the page. We will do our best to assist you. Did you know that you get a discount on ALL our listed products? Basically, the more you order, the less you pay! The discounts are listed next to each product so you know exactly what you are paying! We also offer delivery options for UK based and international orders. Next day deliver, tracked delivery and signed for up until the standard delivery, we have it all. Your feedback is important to us, please let us know how we can assist you best!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never got keys , never got my money back . Avoid them

I have ordered two keys .
Unfortunately never received it. In two weeks received this message:
__________________________________________
Hi ———-,

this is a special order security key, it is not a standard Schlage key.

I will come back to you with a cost shortly.

Kind regards,

Yours securely,

Chris

Chris von Cossel
Manager (Sales)
__________________________________________
So, I have waited another two weeks. Then asked for refund. And never got money back. No message either.

Please avoid this company, seems dodgy.

For the “love the key”: if you decide to return my money , order number is : 262387 and I would*****love*****to get my money back

June 24, 2024
Unprompted review
We Love Keys logo

Reply from We Love Keys

Hi there,

Thank you for taking the time to review our service.

Upon looking into this internally, it seems there is underlying issues with this.

A team member has contacted you via email and a solution should be reached.

We thank you for your time and apologize for the inconvenience caused.

Kind regards,

The We Love Keys Team.

Rated 5 out of 5 stars

Quality service

Quality service. Two coded keys cut and work perfectly.
Cheaper than Timpsons and was very quick from initial enquiry to delivery.
Would recommend

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt service and accurate.

Prompt service. Ordered Friday, received Tuesday morning. Paid for Royal Mail signed for/tracked which recommend although email received Tuesday saying order processed didn't include tracking number.

Keys slightly tight on initial use but ok after a few uses. However as were for a 25 year old safe not entirely unexpected. Have had keys cut elsewhere before from an original, not just code, which have not worked!

Very pleased as hadn't been able to find this key from elsewhere.

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

wouldnt use again

wouldnt use again - ordered 4 keys, sent pictures as requested, one key then delivered in days with no communications. Had to call a few days later to ask where the other 3 keys were to be told that they was waiting for me to check the key I had received. Not sure how I was suposed to contact them when there was nothing in the package to request this. I was told the remaing keys would be sent out on the Tuesday after the BH. still nothing so called today (5/4) to find the keys still havent been sent so hoping they will now arrive in the coming days. Very bad service and will not use them again

April 5, 2024
Unprompted review
We Love Keys logo

Reply from We Love Keys

Hello Neil,

Thank you for taking the time to leave us your feedback.

I have looked into this and I can see that you ordered a notorious key that is cut to photo and is generally difficult to obtain.

Your order was placed on the 25/03 and shipped on the 27/03 (in 2 working days)

When more than 2 keys of this kind are ordered, the engineers send over a sample key first and once the client confirms that it works, the remaining keys are made and shipped out at no extra cost of the client.

It seems the engineer omitted to inform you about this procedure before hand and for that, we deeply apologise.

Due to the public holiday's backlog, it took a bit more time than usual to make the remaining keys and ship them out.

In conclusion, in less than 7 working days, you would receive 4 keys that work and that were cut to a photo of your original, without leaving your home.

I hope this helped further clear things out and put things into perspective.

Best regards,

The We Love Keys Team.



Rated 5 out of 5 stars

Super speedy and excellent service

My son lost his abus bike key in College and we didn't have a spare. I managed to get the code from the bike supplier. I phoned various places to no avail. A few said it would take 10 days. I tried we love keys at 3pm and they were able to cut 2 keys and post them. They arrived the next morning and work. It would have cost me at least £90 to cut the lock as well as the cost of a new lock.

March 19, 2024
Unprompted review
Rated 4 out of 5 stars

Ultion keys took 15 days to come

Ordered 2 Ultion security door keys from them on 14 Feb 2024 but they didn't arrive until 29 Feb! Furthermore, they were just stuck to a compliments slip and sent in an ordinary non-padded envelope!

Ution keys have a number on them, which you can and should register on the Ultion website, and this is how you order extra keys.

February 14, 2024
Unprompted review
Rated 4 out of 5 stars

Good company to deal with

This company unfortunately were unable to make a copy of a Yale security key but certainly gave it a good go! After contacting them to tell them that the 1st key didn't work, they tried two more times. After this they refunded me which was good of them. Would recommend

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

This firm were able to cut copies of an Italian security key.

This firm were able to cut copies of an Italian security key (that another firm had said they couldn't do) and from start to finish were exceptionally helpful, efficient and thoroughly professional. Everything was done by telephone and on line with their very user friendly website and the keys were posted to me first class, so no need for me to leave the house, and all at a very reasonable price. I have no hesitation in unreservedly recommending them and will keep their details in case I again have need of their services.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Well done!

Well done! I ordered keys that were unavailable in the U.S., for steering wheel locks that I ordered from Australia. Both keys work flawlessly.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely efficient service

Extremely efficient service, very kind and helpful staff. Omari helped me cut my keys, super fast and at a super great price compared to other locksmiths I’ve used in the past. The staff also helped me out with directions when I was struggling to find the location. Would recommend to others!

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

First time ordering copies from them.

Couple of problems for my order.
However, they stayed in contact and were pretty reactive. They continued to try to solve the problems until everything was sorted out. So, I was apprehensive at first, and even if it is not a perfect company, it is a serious company, with people that really care about customer satisfaction. Highly recommended.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

5* Key Cutting Service

Could not be happier with the service and most importantly the keys I have received from We Love Keys. With several keys lost, I tried my highstreet key cutters for replacement keys but no one had the blanks let alone able to cut them. I thought I was going to have to replace the whole lock until my dad came across We Love Keys by chance. I decided to give them a try and I am so glad I did. The process was so easy, sent a few photos of the key on Monday, did standard royal mail delivery and they arrived today (Friday). All 3 keys work perfectly and if anything better than the original. Thank you again and I'd highly recommend this company.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Best send original key for copying.

I initially sent photos of security key that I wanted copied. This didn’t work as the copies I received didn’t fit in the lock. I corresponded with the Company & at their suggestion I sent an original key back to them with the duff copies. Within 4 days all keys returned - all worked perfectly. First Class Customer Service..

September 15, 2023
Unprompted review

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