WETHERALDS CONSERVATORY ROOFS Reviews 

173
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We paid a significant deposit (of our very hard earned money) in early December 2023. Work was supposed to start in 3 days time 29.01.24. Phone calls suddenly not returned and we are left to find ou... See more

Rated 1 out of 5 stars

Since my roof was replaced in November 2019 I have had 3 leaks and they take weeks to come out,and it still is leaking,phone on a Monday and by Friday I have to phone them back only to be told it will... See more

Rated 5 out of 5 stars

It is amazing how warm our room has become now that the roof has been replaced. We had new windows and doors too, as wanted to alter the original design, it no longer looks or feels like a conservato... See more

Company replied

Rated 5 out of 5 stars

No hard sell tactics used (unlike other companies), which we really appreciated. We led the conversation and had all of our questions answered. Really competitive price and installation within 4 weeks... See more

Company replied

Company details

  1. Conservatory Specialist
  2. Conservatory Construction Contractor
  3. Garden Building Supplier
  4. Insulation Contractor
  5. Roofing Contractor
  6. Sunroom Contractor

Written by the company

Wetheralds allow you to enjoy indoor comfort with your outside space. Wetheralds are specialist installers of: >> Lightweight Tiled Replacement Conservatory Roofs >> Garden Rooms >> Verandas, Gazebos and Glass Rooms Our Wetheralds Surveyors and Design Consultants will work with you to provide additional year round living space for less than an extension. We use our own skilled tradespeople to deliver superior quality and service. We offer initial and in-depth quotations free of charge and without any pressure to buy. - Lightweight Tiled Replacement Conservatory Roofs..Whether your roof has simply come to the end of its life and repair is no longer an option or you’d like to benefit from everything a tiled roof has to offer, Wetheralds can help. Wetheralds replacement Conservatory Roofs (for standard and custom conservatories) allow you to benefit from skilled workmanship and attention to detail, eliminating many of the problems associated with glass/polycarbonate roofs. - Garden Rooms..Wetheralds Garden rooms and Garden Pods offer a quick and cost effective way to gain more space in a dedicated private area away from the distractions of the home – for use all year long. - Verandas, Gazebos and Glass Rooms..Enjoying the outdoors throughout the year with indoor-style comfort: with luxurious and durable aluminium verandas and high quality glass sliding doors you can enjoy the outdoors in style. With a range of products, Wetheralds complete service will allow you to experience the best of all seasons at home. Wetheralds have been installing since 2008.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(173)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WETHERALDS - BEWARE

While Wetheralds update their website address, email and telephone address as of 01.06.20 I am being issued with documents from the adminstrators asking me to jump through hoops in order to get my £1900 deposit back, using paperwork that is jargon-heavy and not very 'usable' to the general public. Maybe this is part of the plot! Meanwhile, WETHERALDS continue to seek new custom through an active web and facebook page.

It appears on Companies House that Mark Pavis has 5/6 companies operating under the name of Wetheralds. Therefore I can only assume that this is clearly a way of moving money between companies (of a similar name) as and when it suits Mark Pavis. A Trust Pilot review will confirm that this is actually a thing!! Continue to take money for deposits under one trading name and then claim "voluntary liquidation".

Genuine hard-working people have lost their jobs in this pandemic. I have worked 48-50 hours a week for the NHS, communities have pulled together but WETHERALDS use it as an excuse to move money between his multiple companies. Diabolical!!!!

If of course, WETHERALDS would care to discuss why there is a very legitamte reason why I am a) not getting my work completed or b) being offered a full refund, I will gladly hear it.

23.07.20 - Despite "trying desperately hard to respond to all his customers" I still have not received a response to an email sent to Mark Pavis of Wetheralds raising several queries regarding the many faces of Wetheralds. I note from another review that he is still up to his tricks in JULY ... I have the liquidation papers and the maths just does not add up! Next stop Trading Standards and anyone else that will listen to me!!

July 8, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Dear Mrs Hallewell,
We are really sorry that you have had to post this review. We are working as hard as we can post-lock down to make contact with all of our customers.
I would like to speak to you directly to get this sorted. I have tired to call you today and hope that you can give me a call back so that we can discuss this further.
Kind regards
Mark

Rated 1 out of 5 stars

Disappointing standard of workmanship

It pains me to have to give a poor review, but the lack of any response from Wetheralds to issues raised has been very disappointing.
Wetheralds came to fit our new roof on 9th March. Regardless of the fact that one of their fitters said that it was probably 'the largest roof he had worked on', they arrived at around mid day on the Monday and they were 'finished' and gone by Thursday evening.
It is not possible to achieve the 'high level of crafsmanship' that they purport to achieve within such a short space of time on a roof the size of ours. The poor standard of finish revealed itself once they had left, and numerous issues needed to be rectified during the next two months of lockdown, when it was not possible to contact them other than by e mail (which was sent, with no respose received).
Subsequent to thier returning to work, a registered letter was sent, with photos, highlighting several of the issues that had to be rectified by us (as there was no contact with Wetheralds during the lockdown) To date, there has been no response to that letter.

June 22, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Dear Mr Evans,
Sorry we didn't get it right this time but thank you for highlting your experience to allow us to imporve our service going forward. Your feedback is valued and noted.
Best wishes,
Mark

Rated 5 out of 5 stars

Cant fault this company.

Cant fault this company.
Sometimes you read reviews and you think to yourself. "Who's written this? Surely its someone who works there, as they cant be that good"
Well people, they are!
Special mention to James, Dave, Dom (although a Man U Fan), Ash, Daz and Tony. All of them very professional and a credit to the company.
I wouldn't hesitate to employ them again.

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

Initial Impression

This may seem odd but I am not yet a customer, and still considering Wetheralds as a choice from four companies however, I was telephoned last week following my request for a call by Wetheralds Regional Surveyor Mike Green. Unfortunately we were not going to be available on the day suggested by Mike as he was going to be in our area but he accepted a date at our convenience thus having to make a specific journey. Mike arrived on time, was extremely knowledgeable and fully explained the for's and against various options. Rather than knock competitors he acknowledged that those we had contacted were all able to provide a good product but went into a lot of detail about Wetheralds systems, answered our questions fully, and inspired confidence in both himself and his company. We thank Mike who was extremely pleasant, not at all pushy and I think Mike can expect a call from us very shortly.

March 16, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Thank you so much for your kind words Bob, i will pass this message onto Mike.

Best Wishes
Lauren and The Wetheralds Team

Rated 5 out of 5 stars

Superb Job disappointing finish.

The two lads from Wetheralds Sean and Mark fitted a new tiled roof to my conservatory and done a super job in adverse conditions.
Highly recommend Wetheralds from office communication to job finish.One side of my house is only viewed by my neighbour, she noticed that the guttering from the conservatory and the house are not joined there is a gap of about 12 inches' bit disappointed that Wetheralds will not come and put it right.

March 2, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Hi David,
Wow, what a great review. Thank you so much!
We will pass the brilliant feedback on to Sean and Mark as well as the office team.
We hope you enjoy your new roof for many years to come!
Best Wishes
Lauren and The Wetheralds Team

Rated 5 out of 5 stars

A first class service…

Wetheralds provided us with a first class service, from our initial enquiry to the finished product
We are delighted with our new conservatory roof, which we know already that we will gain an all year round benefit from.
The initial erection team of James and Andy had to contend with horrendous weather conditions but had the old roof dismantled and the structural frame erected, boarded and waterproof in just over half a day. James and Andy completed the installation very efficiently apart from the ridge/hip tiles which it was too cold to shape and fit. Ash & Dom came to complete the roof 2 days later when the temperature had risen and Tony the electrician installed the lighting.
All members of the installation team worked extremely hard, were courteous and helpful with any queries we had - a true asset to the company.

February 25, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Good Morning Mr Sykeys,

We are so pleased that you enjoy your new roof!
Thank you so much for your review, We are happy the whole process was to a high standard.
We will pass on the wonderful feedback to the guys involved in your roof, they will appreciate this.

Best wishes,
Lauren and the Wetheralds Team.

Rated 5 out of 5 stars

Good product.

The solution looks good and is a good standard. The visual impact of the ceiling height and space looks and feels very good. The external roof tiles and finish blend well with existing house structure. Wetheralds have managed the end-to-end process and have been proactive to ensure that all associated permissions and paperwork are cleared. The installation team were polite, worked hard, kept to schedule and cleared up as they worked.

February 15, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Good Morning Mr Clarke,

Further to your conversation with Mark this morning, I trust this has now been resolved.

Best Wishes,
Lauren and The Wetheralds Team.

Rated 1 out of 5 stars

Since my roof was replaced in November…

Since my roof was replaced in November 2019 I have had 3 leaks and they take weeks to come out,and it still is leaking,phone on a Monday and by Friday I have to phone them back only to be told it will be a week or two before they come.My advice is get a company local to do your roof,not someone who claims to be nationwide.

February 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great fitters

Great fitters! Much better than we expected it’s like a completely new room

February 11, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Fabulous, Thank you so much for your 5* Review.
Enjoy your new room and roof!

Best Wishes,
Lauren and The Wetheralds Team

Rated 5 out of 5 stars

Job well done

Despite workers illness on the day. Arrived promptly and completed work on time and to a satisfied client. All work carried out to a high level and would recommend Wetheralds to others.

February 7, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Good Morning Mr Reynolds,

Thank you so much for you review! We appreciate the feedback and We hope you enjoy your new roof!

Best Wishes,
Lauren and The Wetheralds Team

Rated 5 out of 5 stars

Perfect Workmanship & Experience

We are totally impressed. Wetheralds have been perfect from start to finish. Roof quality is absolutely top level. Danny & Rob, our builders, were perfect from start to finish - role model. Thanks so much for the quality of roof you have provided, and for the whole of experience of working with Wetheralds.

February 6, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Good Morning Peter,

Thank you so much for your 5* review! We really do love hearing wonderful feedback, Danny and Rob will be delighted to hear about this. We are thrilled that you are now able to enjoy your new roof all year round! We hope you enjoy it for a very long time!

Kind Regards,
Lauren and the Wetheralds Team.

Rated 5 out of 5 stars

Excellent in every respect!

We have just had a solid roof installed by Wetheralds. We looked into a number of providers and found Wetheralds to be the best value for money. At the start of the process the surveyor Paul talked us through the various options available and provided objective advice to help us reach a decision about what to do. There was no pressure and we were confident that we had made the right choice. When the work started, Luke and Jake arrived very promptly (having set off at 4.00am that morning!) and got straight down to work. The joiner arrived soon after and constructed the roof structure, having consulted us about the ideal solution for our rather unusual conservatory. By the end of the first day the roof had been made watertight. The joiner (sorry, I've forgotten his name), Luke, Jake and Dave the plasterer are all very skilled, hard-working craftsmen and they did a superb job. They were also very considerate, polite and friendly at all times. The finished product exceeds our highest expectations and it is quite clear that the new roof will have the insulating properties we were looking for. To summarise, everything about the process has been ideal and we can thoroughly recommend Wetheralds.

February 6, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Good Morning Mr Cooke,

Wow - what a wonderful review, thank you so much!
We are so pleased that we were able to complete your new roof without delay! I have already passed on your gratitude to the whole team and we are all thrilled with your feedback. We are very happy we got the opportunity to do your roof and hope you enjoy it for a very longtime.

Best wishes,
Lauren and the Wetheralds Team.

Rated 5 out of 5 stars

Alex & Kim in Lightwater Surrey

From meeting Mike for the costing and full review I would definitely recommend Wetherald for the work carried out. Slightly concerned on first delivery of materials when the roof tiles arrived as wrong choice! but rectified delivery next day. Andy & Lee worked tirelessly through the whole build with almost 12hrs grafting for 2 of the days. Very professional guys who even taught me the Yorkshire lingo.
The finished job has already shown us how much heat we were losing through the glazed roof thus decorating started and will enjoy using the room to full advantage very soon.

February 4, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Good Morning Mr Hance,

Thank you for your great review! We are glad we got to rectify the tile problem quickly and efficiently. I will pass on your brilliant feedback to Andy and Lee and how they taught you something as well they will appreciate this. We Hope you enjoy your new room for many years to come!

Best Wishes,

Lauren and The Wetheralds Team

Rated 5 out of 5 stars

Tiled conservatory roof

The 2 teams who built my new tiled conservatory roof. Worked
Nonstop didn't stop for lunch etc, were extremely polite, and
A pleasure to have here. The site was always left tidy when they
Finished for the day.
The company was extremely efficient and everything worked like
Clockwork from first meeting with Mike to saying goodbye to Steph in the office. The finished roof looks very good.
I would thoroughly recommend Weatheralds.

January 28, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

We appreciate the 5* review Mr Woodward! Wetheralds are passionate about providing excellent customer service, i will pass this feedback onto the team!

Thank you,
Lauren and The Wetheralds Team

Rated 4 out of 5 stars

We are very happy with the new roof on our existing conservatory.

We are very happy with the new roof on our conservatory. We have yet to upgrade the existing central heating radiator, but even with the old mini radiator in place the room is warm enough to be used in winter.

The team arrived on-site day 1 as planned, and the main conservatory roof was completed on day 6, just 1 day over the original estimate. No complaints there. The construction is really tidy and I have every confidence it will last for many years.

I only deduct 1 star, as we were also getting an external garage door and window replaced at the same time - in the end it took a fortnight and 3 attempts to get the correct size window. We got there in the end though!

January 26, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Thank you for your feedback Mr Dine, we are sorry about the window situation but glad it got sorted eventually. We appreciate the review and hope you enjoy your new roof!

Thank you,
Lauren and The Wetheralds Team

Rated 5 out of 5 stars

Wetheralds new roof installations

We found the company very easy to work with and the fitters that did the work were very polite and tidy
They complete the work to a very high standard and very quickly
We highly recommend Wetheralds if you need a new roof system

January 18, 2020
Unprompted review
WETHERALDS CONSERVATORY ROOFS logo

Reply from WETHERALDS CONSERVATORY ROOFS

Thank you so much for your feedback, Enjoy your new roof!

Best Wishes,
Lauren and The Wetheralds Team.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very reliable company.
We had numerous quotes to replace our glass conservatory roof but Wetheralds were the only one to use a “Vapour Check Barrier” which we had been told by a builder was a Must.
They also used the LA building inspector ( we were told by other companies that building regs. were not needed as it was a “Grey area”). You don’t need grey areas if you ever come to sell your house in the future.
We must praise the installers Ashley and Dominic who worked very hard and also cleaned up after themselves everyday.
Tony the electrician and the plasterer were also very good.
The cleanest plasterer we have ever used.
They all did a superb job.
They weren’t the cheapest quote but they were not the most expensive either.
Our new Garden Room is now so warm we can hardly believe it.
We would recommend this company to anyone and we already have had friends expressing an interest.
Many thanks Wetheralds
Clive and Diane

November 23, 2019
Unprompted review
Rated 5 out of 5 stars

Wow what a great company and very competitive too

Wetheralds were recommended to us by friend who had had their conservatory converted so we decided to give them a call and we are so pleased we did. The finished product is outstanding and the quality of the workmanship and materials is second to none. Our now defunct rather large conservatory has now been transformed into a beautiful garden room that we can use all year round and we are very proud of it

The fitters, Jason & James worked tirelessly and very long hours and battled through really bad weather to complete the job. Ok the job did overrun but hardly surprising really because our conservatory was not the easiest of jobs. Despite that you cannot fault their commitment. Tony the electrician also did a great job and even advised us of some safety issues with our house wiring which thankfully we have managed to get fixed. Glen the plaster has done an amazing professional job on the ceiling too. Thank you guys for everything you have done you were brilliant

The whole team at Wetheralds are a credit to the company we would always highly recommend them

November 21, 2019
Unprompted review
Rated 4 out of 5 stars

Excellent workers who did a very good…

Excellent workers who did a very good job converting our Conservatory into a Garden Room, totally satisfied with Weatheralds UNTIL .......

During a very heavy storm on the first day of October,we experienced a bout of extreme rain which, due to some faulty fitting during the building work of the guttering we had rain pouring through the ceiling which my wife and I managed to clear up with mops and buckets, just hours before we departed for a holiday

We rang Weatheralds to report the storm, and the damage, to report what had happened and that we would contact them immediately on our return. On doing this I asked when someone from Weatheralds would contact us and come and inspect the cause of the rain coming in. They said they would arrange an inspection of the guttering as soon as possible . We are still waiting some 6 weeks later until 'someone from the Company is on our area', but the guttering is still giving us problems

Think that one over, good workmanship but appalling after sales support

November 15, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look