Wickedquotes Reviews 

179
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Excellent price for my bike insurance. Staff are very helpful. Kept well informed throughout the process Thanks 👍

Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS! What an absolute disgrace, offering cheap insurance on price comparrison sites and days after looking to charge the earth for removing someone from the policy (2 days... See more

Company replied

Rated 1 out of 5 stars

Unfortunately the settings does not allow me to give this RUFLESS company less than one star. AVOID THEM AT ALL COSTS!!! they're more like a debt collection agency then an insurance provider poor atti... See more

Rated 4 out of 5 stars

Representative Ali Eren was very helpful. Your company does need quite a bit of input from me in terms of forms (* Copy of DVLA Licence Summary for Mr Paul Zotos * Copy of Evidence of MOTORCYCLE... See more

Company details

  1. Events & Entertainment

Written by the company

We are one of the UK’s largest independent motorbike insurance providers. For over 15 years, our knowledge and expertise has continued to grow!


Contact info

3.4

Average

TrustScore 3.5 out of 5

179 reviews

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3.4

All reviews

(179)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quote for my hayabusa

Good quote for my hayabusa. The process was quick thanks to the phone operator. Definitely recommend them.

January 8, 2024
Unprompted review
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Reply from Wickedquotes

Thanks for your five star review Nicholas - we're glad to hear that you had a good experience that was quick and easy. Thanks for the recommendation!

- WickedQuotes Customer Support

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish and answered all my questions.
Very happy 😃

November 20, 2023
Unprompted review
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Reply from Wickedquotes

Thanks for your 5-star review Stuart. We're happy you had a good experience with our service and thank you for your business :)

- WickedQuotes Customer Services

Rated 1 out of 5 stars

Just don't use them is the only advice…

Just don't use them is the only advice you need

October 30, 2023
Unprompted review
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Reply from Wickedquotes

Sorry to hear you are unhappy with the service you have received from Wicked Quotes. If you are willing to provide more details about your experience, we would be happy to investigate further.

- Wicked Quotes Customer Services

Rated 3 out of 5 stars

too much information …

the process of getting the insurance on line is ok but having to send multiple type of identification whichi had to send recorded delivery which cost £7.50 was not good and then got a phone call to send letter again for no claims bonus although the guy i spoke to was helpful in regards to riding motorcycles abroad

October 4, 2023
Unprompted review
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Reply from Wickedquotes

Thank you for your honest feedback.

We're sorry to hear that you found the ID process inconvenient. We require our customers to provide certain types of identification to verify their identity and to protect them from fraud. However, we are always looking for ways to improve our process and make it as easy and convenient as possible for our customers. We appreciate your feedback and will take it into consideration as we continue to review our procedures.

We're glad that you found our customer service helpful, and we appreciate your business. We hope to have the opportunity to serve you again in the future.

- WickedQuotes Customer Services

Rated 1 out of 5 stars

Always read the fine print

Wicked Quotes had provided a policy based on information submitted via a comparison site, it appears they did not receive all the correct information and as such then decided to keep more than half of my policy amount in the event of cancellation. Referring me back to the comparison site to complain. Repeating "this is the terms & conditions" which allows them to basically "retain" funds which you have paid in full.

will never use again and will be sharing with the motorcycle community.

October 13, 2023
Unprompted review
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Reply from Wickedquotes

Sorry to hear you are unhappy with the service you have received from Wicked quotes.

If you would like to provide us with more information, we will gladly look into this case in more depth for you.

We validate the information used to get your quote, and if this is incorrect your premium can be affected. Our cancellation charges are clearly stated in our TOBA and have to be agreed by you before the policy can be purchased.

- WickedQuotes Customer Services

Rated 1 out of 5 stars

Avoid avoid avoid

Only took insurance out on my bike earlier this year and decided to cancel before the end of September, to be told by their agent due to fees and cancellation there will be no refund, then even said they'd made a loss on it as brokers due to me cancelling. Cheeky t wats, i wouldn't even p iss on them if they were on fire.

September 26, 2023
Unprompted review
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Reply from Wickedquotes

The Cancellation terms are all documented within the Terms of Business Agreement and all explained to every customer prior to the policy commencing - which you have agreed to at inception of the policy.

We did actually make a financial loss, due to your cancellation outside of the agreed contract period.

Kind regards,

Wicked Quotes



Rated 5 out of 5 stars

Very good and very quick

Very good and very quick. Also great value . Thank tou

September 5, 2023
Unprompted review
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Reply from Wickedquotes

Great to hear this positive feedback.

Wicked Quotes Customer Service

Rated 5 out of 5 stars

Best quote.

August 31, 2023
Unprompted review
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Reply from Wickedquotes

Pleased to hear that. We work hard on trying to be the most competitively priced motorbike insurer.

Wicked Quotes Customer Services

Rated 5 out of 5 stars

I recently renewed my motorbike insurance..

I recently renewed my motorcycle insurance online with Wickedquotes and found it very easy to do. My insurance is significantly cheaper with them compared to what I paid with another insurance company last year.

August 24, 2023
Unprompted review
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Reply from Wickedquotes

Thank you for the positive feedback.

Wicked Quotes Customer Services

Rated 1 out of 5 stars

1 hour hold time and 30 minutes in pos. 1!!!

I have been on hold for over 1 hour and position 1 in queue for 30 of those minutes. I don't know what on earth is going on but you need to sort your phone staff out. It is only a 5 minute query that I want to ask too!!

August 5, 2023
Unprompted review
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Reply from Wickedquotes

Sorry you haven’t been able to contact us by phone, we are presently experiencing high call volumes. If you would like to drop us an email on quotes@ramasis.co.uk we will be happy to arrange a call back.

Wicked Quotes

Rated 5 out of 5 stars

Very helpful

Had a little trouble with sending all required documents to wicked quotes but they were very understanding and helped me with my non ability of modern technology.
I found that this was extremely helpful and glad I chose them to insure me.

July 28, 2023
Unprompted review
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Reply from Wickedquotes

Thank you for the positive feedback.

Wicked Quotes

Rated 1 out of 5 stars

Avoid this company

Avoid this company. They are no good to deal with whatever. Will 'steal' your money .

July 29, 2023
Unprompted review
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Reply from Wickedquotes

Hi Mark,

Sorry to see your negative review. Obviously, we would prefer to know that all customers are happy with our service, but on some occasions, if the required documentation is not supplied, we do have to cancel policies and they do lead to cancellation charges. We can look further into your case if we have more details. Please could you contact our Customer Service Team via email (which will be in your documentation) if you wish us to look further into this.

Wicked Quotes

Rated 5 out of 5 stars

Best insurance many thanks

thank you for the fast service and for the seriousness towards your customers it is the first year that I am insured with you and I hope it will be one of a long series. I recommend your Wicked Quotes motorcycle insurance to future customers. Good day
Conrad Palma

July 13, 2023
Unprompted review
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Reply from Wickedquotes

Thank you Conrad for your positive feedback.

Wicked Quotes

Rated 1 out of 5 stars

24th June

24th June
I tried 3 times to contact the office for advice, each time I was on hold for over a hour and finally get through the phone goes dead. Also the phone operators was very unhelpful with my enquiries, I ended up cancelling my policy and moving to another company. I would highly recommend not using this company it’s more of a scam to take your money and run. DO NOT USE THIS COMPANY

June 24, 2023
Unprompted review
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Reply from Wickedquotes

Sorry to see your negative review.

Please could you contact our Customer Service Team via email (which will be in your documentation) if you wish us to look further into this.

Wicked Quotes

Rated 3 out of 5 stars

Long phone wait time

I'm insured with them and am on the phone right now trying to get through to ask a question about my cover. It's been 47 minutes so far and I've come down from position 10 in the queue to position 2. That's a really bad call answer stat. I hope the actual service when I get through is worth it!

June 26, 2023
Unprompted review
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Reply from Wickedquotes

Apologies Mo, the phones have been very busy, but we have been working on improving this significantly over the last few weeks.

Wicked Quotes

Rated 4 out of 5 stars

Frustrating to happy

Insured by them, rang to get a quote on a new bike, 5 calls all over 30mins wait and never answered! Very frustrating!
So I thought try email, found my original documents and emailed my queries.
Next morning a lovely lady called Elise rang me to discuss my requirements.
After 15 minutes, new bike insured, all questions answered.
Given 4 stars as the phone calling was not good!
5 stars for Elise.

June 15, 2023
Unprompted review
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Reply from Wickedquotes

Great to hear Darren. We are also working hard on improving the phone waiting times.

Wicked Quotes

Rated 5 out of 5 stars

Wicked

You do need to give lots of info but they are easy and polite people to deal with. Great price and very helpful with all my questions. 5 star in my book

June 6, 2023
Unprompted review
Rated 3 out of 5 stars

I liked that they where the cheapest…

I liked that they where the cheapest and that I could stay with the same insurance company for another year.
I dislike the fact that you have to send the your drivers license every time and all the other documents even though you are with the same company for another year.
What is this nonsense with the license thing anyway. Very annoying,makes me want to stop riding motorcycles.

May 14, 2023
Unprompted review

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