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I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... See more
Company replied
Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
Company details
Information provided by various external sources
We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.
Contact info
Telford Way, Cross Park, MK42 0PQ, Bedford, United Kingdom
- 01234 242724
- sales@windowware.co.uk
- windowware.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The item was delivered on time and at a…
The item was delivered on time and at a good price compared to other suppliers.

Reply from Window Ware
Shipping 3-5 working days - don't believe it..
Shipping method detailed as 3-5 working days. We are now 5 working days later, and no product, no tracking details and I guess I'm going to have to chase the supplier for some information as to when we can expect our products or how we are supposed to track them.
Update: 16 days after the original order, and despite the goods supposedly having been shipped three times (although never any tracking provided) and a lengthy set of emails and phone calls with Window Ware, complete with ignorance of my request for a refund (14 days in) I raised a case of none delivery with PayPal.
Thankfully "Credit Control" at Window Ware responded very promptly to this and immediately issued a refund.
I struggle to believe these goods really have been shipped three separate times to a building manned 24 hours where we receive around a dozen parcels a day and barely a problem.
Window Ware seem set on blaming the courier, so I can only assume they need to review their courier arrangements as if they can loose three parcels to us, they must be seriously poor overall.
PS The response "glad we've been able to resolve this" was placed when they re-shipped the second time. Although this never arrived either, so is no reflection of the order, as it was never "resolved" other than by gaining a refund and buying elsewhere.
Great service would always recommend…
Great service would always recommend Window Ware.
Brilliant service and on time parts…
Brilliant service and on time parts fitted snug thanks tim the locksmith
On the ball for sure.
Delivery and products both good, at a reasonable price too.

Reply from Window Ware
Excellent Service!!!
Fast delivery and great communication from supplier
A good product supplied nice and…
A good product supplied nice and quickly.
Great service
Great personal service even though on…
Great personal service even though on the other side of the world.
Amazing delivery service
Amazing delivery service, item arrived next working day. Customer service were very helpful when I wanted to check that I was ordering the correct part.
I received an exact replacement window lock and now have a fully functioning double glazed window again.
Concerned
Receipt for goods was not what I paid, I paid the amount stated online but received a receipt saying I didn’t pay for delivery but I had and price on goods was less than what I paid even.

Reply from Window Ware
Delivered promptly and as described
Very happy
Very happy, exceptionally fast delivery. Had a slight problem but this was quickly sorted.
Yale enclosures - very happy!
Chose the parts on the website - great descriptions and detailed specifications. Dealt with Lorna in Customer Support to organise international delivery. Parts arrived this morning and worked beautifully!
Lorna was fantastic - extremely helpful and very professional.
Parts were perfect.
Very happy!

Reply from Window Ware
Fantastic fast delivery very easy to…
Fantastic fast delivery very easy to order and great the website uses PayPal definitely if need be I will use again 5 star
Excellent service very prompt
superb item ,looks very classy.very…
superb item ,looks very classy.very well made .easy to fit.
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