Window Ware Reviews 

758
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” e... See more

Rated 1 out of 5 stars

I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... See more

Company replied

Rated 1 out of 5 stars

Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...

Rated 1 out of 5 stars

Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service

Company details

  1. Security Equipment Store
  2. Cleaning Products Supplier
  3. Door Shop
  4. Interior Designer
  5. Tool Store

Information provided by various external sources

We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(758)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shipping 3-5 working days - don't believe it..

Shipping method detailed as 3-5 working days. We are now 5 working days later, and no product, no tracking details and I guess I'm going to have to chase the supplier for some information as to when we can expect our products or how we are supposed to track them.

Update: 16 days after the original order, and despite the goods supposedly having been shipped three times (although never any tracking provided) and a lengthy set of emails and phone calls with Window Ware, complete with ignorance of my request for a refund (14 days in) I raised a case of none delivery with PayPal.
Thankfully "Credit Control" at Window Ware responded very promptly to this and immediately issued a refund.
I struggle to believe these goods really have been shipped three separate times to a building manned 24 hours where we receive around a dozen parcels a day and barely a problem.
Window Ware seem set on blaming the courier, so I can only assume they need to review their courier arrangements as if they can loose three parcels to us, they must be seriously poor overall.

PS The response "glad we've been able to resolve this" was placed when they re-shipped the second time. Although this never arrived either, so is no reflection of the order, as it was never "resolved" other than by gaining a refund and buying elsewhere.

June 6, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing delivery service

Amazing delivery service, item arrived next working day. Customer service were very helpful when I wanted to check that I was ordering the correct part.
I received an exact replacement window lock and now have a fully functioning double glazed window again.

May 25, 2018
Unprompted review
Rated 3 out of 5 stars

Concerned

Receipt for goods was not what I paid, I paid the amount stated online but received a receipt saying I didn’t pay for delivery but I had and price on goods was less than what I paid even.

May 24, 2018
Unprompted review
Window Ware logo

Reply from Window Ware

Hello Jennifer

Thanks so much for drawing this to my attention. I have sent you an email.

Many thanks
Sarah

Rated 5 out of 5 stars

Yale enclosures - very happy!

Chose the parts on the website - great descriptions and detailed specifications. Dealt with Lorna in Customer Support to organise international delivery. Parts arrived this morning and worked beautifully!

Lorna was fantastic - extremely helpful and very professional.

Parts were perfect.

Very happy!

May 15, 2018
Unprompted review
Window Ware logo

Reply from Window Ware

Hello Michael

Thanks so much for taking the time to let us know about your positive service!
I've passed the feedback to Lorna.
Hope to you'll purchase from Window Ware again in the future.

Regards Sarah

Rated 5 out of 5 stars

Helpful staff!

May 10, 2018
Unprompted review
Window Ware logo

Reply from Window Ware

Hello David

Thanks so much for taking the time to let us know about your experience.

Hope to you'll purchase from Window Ware again in the future.

Regards
Sarah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look