WoodUpp - Australia Reviews 86

Amazing Customer Support. Can't recommend highly enough.

I ordered my panels for fitting out a rental in Sydney and sent a list of questions to the team expecting an average kinda response. I was blown away with the detail and knowledge that I got back from Ben and the team! Ben was always ready to work with me and work through any number of questions around how we could make the product work for what I wanted, as well as working through timelines and install details. He answered all emails and things super efficiently, he had technical diagrams that outlined exactly what I could and couldn't achieve and he was able to answer so many questions over the phone or on email super fast. I can't say enough good things about these guys - honestly, 5 stars isn't enough ! Thanks Ben and Woodupp - you rock!

Impressed with the support, the quality product and the quick efficient supply.

Absolutely love the end result. The products are such great quality, easy to install and look amazing. Customer service was excellent.

Received the panels, one panel had a chip along the wood grain like a large splinter about 50mm long.
I also emailed and did the survey, I emailed about the glue for fixing and never heard anything back, also mentioned it in the survey.

Excellent product and finishes off the room perfectly

Dilivery was swift and the panels arrived in good condition. We live in NSW. Also, we have got support from Mick regarding panel colours and examples.
We have installed the wooden panels ourself. They are great as a feature wall and it really improved my son’s room insulation. I wish we did this long time ago.
Though there are videos how to install the panels, installation could be tricky for those with no experience especially for power points, finding studs or uneven walls. My husband is a tradie and we overcome our issues quickly because we have ample of tools at home. My advise is for people who wants to install panels, you need to plan well and gather the tools.
Overall my experience with panels was very positive and I’m planning to buy more for my hallway feature.
Thank you Ban and team.

I ordered samples from Woodupp. The samples arrived, they looked great and are a good size.

However, there was no labelling to say the package was from Woodupp, no labelling on the samples, and no additional information about the product. As I had ordered samples from a number of companies, it took a bit of time and research to work out where these particular samples had come from.

I suggest labelling the envelope, putting labels on the product with the company name and product name. It would also be worth including some product information in the package, for example, sizes of full sheets, current prices, a catalogue, or installation instructions. These would be useful when comparing products and making decisions.

So, nice product, just more supporting information needed.

The experience from discovery of the EMBRACE range through to delivery was professional and great. Very happy with the EMBRACE and especially with the versatility. Probably the most elegant temporary solution (obviously can be used more permanently as well).

I recently purchased the embrace room divider and I want to share my wonderful experience in dealing with Woodupp -especially Mick. Mick provided excellent communication when I made my initial inquiries and was given a great verbal description of the collection. The dividers were very well made and quite easy to install.

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping.
Delivered on time as promised.
Great experience and service from Day 1, Delivery and post Delivery- Love the look and product- looks 5 star.

Quick and easy to deal with and product turned up very quickly undamaged

Very happy with the quality of the panelling after comparing to other brands, wood upp is superior. Had a small delivery issue which was rectified promptly. Special thanks to Ben to assisted me

I made contact with the home office and apparently was sent the samples from there but the product is the same as the Australian version I was informed. The solid timber and aluminium sheet backing makes this a hardy product and very attractive, for the entrance it would be a massive improvement to just paint, and a quick transition. I have seen some other versions which were formed material that was hollow and not in the same class. I am looking forward to finding out more as it could be ideal for around glassed in areas too.

Customer service could not be faulted.
Delivery timely.
Easy to use website.
Product, overall pleasing.
Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without facing challenges with the backing.

Walked into the showroom and selected a product, and advice on a TV hanger, ordered it on the spot and it arrived that week.

I'm very happy with the service, even the delivery fee was affordable!

I installed the panels myself in a couple of hours, including the TV hanging system. It couldn't have been easier.

Super happy with the products.

Ben and the team at Woodup are so professional. Our whole experience from samples to ordering and collecting was amazing. We have installed Woodup panels the outcome was better than we expected and so simple. Thanks so much Woodup team.

The product and the people.
Always got a quick response with any queries. Made such a difference.

We have the DUPPS (picture hooks) and panel covers in the copper. From the moment I placed my order Mick from WoodUp called and confirmed it personally and was a pleasure to work with, answering all of my questions. When there was a hiccup with delivery, he and the team were straight onto letting me know and keeping me updated. It was a great experience working with WoodUp for my project. I highly recommend their products and Customer Service.

Bought the accoustic panels and the quality is great, easy to install with fantastic accessories to go with. Customer service was quick to respond with any questions we had. Highly recommend these guys.