We visited WoodUpp showroom at Coomera and found the staff friendly and knowledgeable about there products. Overall a good experience. Deliver for the panel we chose was from Melbourne but didn’t take... See more
Company replied
Location
Switch locationRIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you're ordering from Australia - expect a massive delay with no communication. Ordered a quite a few things, no response for over a month, you need to followup with them. I'm sure the products... See more
Company replied
Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more
Company replied
Quick delivery to the door, easy installation and looks amazing. Bonus, our bedroom smell like a forest.
Company replied
Company details
About WoodUpp - Australia
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Australia
- 1300966387
4.4
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely not a high-quality product
Absolutely not a high-quality product. The wooden slats have splinters all along the edges, with no sanding done at all. On top of that, some of the slats arrived broken
March 21, 2026
Unprompted review
Reply from WoodUpp - Australia
We’re really sorry to hear about your experience — this is absolutely not the quality we aim to deliver.
Your feedback about splinters and damaged slats is very concerning, and we fully understand how disappointing this must have been. This is not our usual standard, and we take it very seriously.
We would very much like the opportunity to make this right for you. Please reach out to our support team with your order details and photos of the issue, and we’ll ensure a quick and proper resolution.
Thank you for bringing this to our attention — it helps us improve, and we truly appreciate it.
All the best
Stine Brorsen
Country Manager, WoodUpp
Great Product. Exceptional Service
I recently purchased and installed WoodUpp wood paneling and strip lighting in my office. Not only was I impressed by the quality and ease of installation, but also by the exceptional service and follow up by Ben from WoodUpp. I couldn’t be happier and the end result looks fantastic. Thank you.
March 27, 2026
Unprompted review
Reply from WoodUpp - Australia
Hi John, very nice to hear of your positive experience with us. Ben does a fantastic job and is well loved by our customers for sure, and we always enjoy hearing that customers also very much appreciate the quality of our products.
Such helpful and knowledgeable staff.
Such helpful and knowledgeable staff.
The products are amazing.
February 26, 2026
Reply from WoodUpp - Australia
Hi Elaine, thank you so much once again for being so patient with the delayed items, we genuinely appreciate it, and also amazing to hear that you love our products.
Great quality
I fitted the LED straps into my daughters piano room.....huge mistake as she then wanted them in her bedroom. They look fantastic and the remote control for on/off and dimmer is perfect for a bedroom.
Fitment is so easy as is the video demonstrations.....makes them idiot proof.....trust me Im an idiot.
The customer support is outstanding.
Id love to add photos so people can see any fool can fit these. I'd recommend you use strip backing lugs, says not required but they ensure firm fitment.
February 25, 2026
Reply from WoodUpp - Australia
Hi Peter, thank you so much once again, and no, you are certainly not an idiot 😂 It's really great to hear that your daughter loved the strip lighting so much as they really do provide a great mood to any room. Thanks so much once again Peter, you have been an absolute pleasure to deal with.
Reply from WoodUpp - Australia
Thanks you so much Nev, so nice to hear that you appreciate the service we aim to provide our customers with.
Good customer service
Never received original samples ordered but they got back to me and helped sort out the problem
February 16, 2026
Reply from WoodUpp - Australia
Hi Kiara, this is very strange and we can only apologise as to why your samples have not arrived. We have called and sent a text, so if you could please come back to us we will express post samples to you immediately. We are truly sorry for the inconvenience.
Sample never received
Sample never received. Kept receiving EDM about purchasing. Products could potentially be dropshipped. Was going to consider this website but on account the ordered samples never arrived, I am no longer interested. Not impressed.
February 16, 2026
Reply from WoodUpp - Australia
Hi Vin, we genuinely cannot work out why your complimentary samples have not arrived. We don't have any previous communication of them going missing, so we are very sorry to receive the feedback. We are more than happy to assist if you are willing to reply to our contact. Apologies for the inconvenience Vin.
Easy and stylish
The panels look great and super easy to install. The customer service, especially Ben, was extremely helpful and communicative every step of the way.
March 13, 2026
Unprompted review
Reply from WoodUpp - Australia
Hi Phil, thank you so much. We love hearing such positive words about our products and especially our staff. It makes it all the more worth while, and we are so glad we were involved in your project.
Sent out samples that were available…
Sent out samples that were available straightaway
Good quality but not what I was wanting
February 2, 2026
Reply from WoodUpp - Australia
Hi Wendy, we are glad that you appreciate our service and quality, and obviously its a shame that we could not assist with your project. If you ever require any assistance in the future, we will be more than happy to assist as best we can.
Too costly
Panels look good but is extremely too expensive not just the panels but the extras that you get for them, makes it unreasonable and panels from elsewhere a far better option
January 29, 2026
Reply from WoodUpp - Australia
Hi Jeb, we certainly appreciate the feedback and the appreciation of the quality of our products. Whilst we are a premium brand we do offer an Essentials range of panels starting at $159 that still remain very high quality, and the majority of our panels have a natural timber veneer and are produced in Denmark, hence the amazing quality.
Poor communication & distributor network
December 18, 2025
Reply from WoodUpp - Australia
Hi Booker, we’re sorry to hear you feel this way about your experience.
As discussed in our email correspondence, the panels sent in the second shipment were unfortunately the incorrect colour due to an error from our 3PL partner. When this was identified, we offered solutions including a discount should the panels still be usable.
At the time, we received confirmation that the order would proceed under the standard terms and invoicing was requested accordingly. We were therefore surprised by the later misunderstanding regarding payment. We always aim to resolve issues in a fair and transparent way and would have been happy to discuss this further to find a solution.
If you would like to revisit the matter, please feel free to contact us directly.
Best regards
Mick Dienhoff
CEO WoodUpp Australia
Reply from WoodUpp - Australia
Thank you so much for the 5 star review, much appreciated 🙂
The product thickness didn’t work for me.
The product appears to be well made and finished to a high standard.
Unfortunately, it didn’t work for my intended application. The reason being the overall thickness being 20mm did not blend in with my skirting boards and ceiling cornice.
January 6, 2026
Reply from WoodUpp - Australia
Hi John, we greatly appreciate the 4 star review, and appreciation of the product quality. Some customers remove skirting and/or cornice, however it is certainly a personal design preference, so we are sorry to hear that aspect was not to your liking John.
Great product for hiding wardrobe backs…
Great product for hiding wardrobe backs and making them a feature! Easy to install and looks fabulous.
January 5, 2026
Reply from WoodUpp - Australia
Hey Rachel, so great to receive your stellar 5 star review. Would love to see photos of your install if you are happy to share them 🙂
This product is quite amazing!
The product is quite amazing and although we had to wait 2 months to install because of other construction it was worth the wait. The quality is second to none and the ease of installation made the experience great. I recommend the lighting which was both easy to install and operates well with the remote control. I highly recommend WoodUpp to anyone who needs to lift their space.
November 25, 2025
Reply from WoodUpp - Australia
Helen, thank you so much for your patience, and genuine appreciation of the quality of our products. We will share this with the team as they will be excited to hear such positivity.
Reply from WoodUpp - Australia
Thanks so much Joan. Here to help if you need any advice 🙂
I was impressed with the ease and speed…
I was impressed with the ease and speed of obtaining my samples. I was also very happy that the sample was actually a useful size.
January 6, 2026
Reply from WoodUpp - Australia
Thank you so much for the positive review. Please don't hesitate to contact our team if we can be of any further assistance 🙂
The samples showed up quicker than…
The samples showed up quicker than expected.
They look great and we are in the process of deciding the colour and how much of it.
January 2, 2026
Reply from WoodUpp - Australia
Hi Michael, thank you so much. We are more than happy to assist with deciding on colour if you need, so please don't hesitate to contact us 🙂
Fast service
I requested samples which were dispatched very quickly and are of a useful size
December 29, 2025
Reply from WoodUpp - Australia
Thanks so much Sandra. Please let us know if you need any help with decisions or installation advice as we will be more than happy to help 🙂
Excellent product
Excellent product - met our expectations and the company was incredibly helpful to us in a number of ways. Would highly recommend.
December 30, 2025
Reply from WoodUpp - Australia
Hey Vanessa, so great to her that you love our products and had a very positive experience with our company. The staff always genuinely appreciate hearing these kind words from our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.