Everything is pretty good quality. I am disappointed that the strip Lumi LED strips, which are $240 each, are not coloured LEDs. Thats a big missed opportunity and I would probably just buy somethin... See more
Company replied
Location
Switch locationRIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU
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Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more
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I fitted the LED straps into my daughters piano room.....huge mistake as she then wanted them in her bedroom. They look fantastic and the remote control for on/off and dimmer is perfect for a bedro... See more
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Customer service could not be faulted. Delivery timely. Easy to use website. Product, overall pleasing. Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without f... See more
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Company details
About WoodUpp - Australia
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Australia
- 1300966387
4.4
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Poor communication & distributor network
December 18, 2025
Reply from WoodUpp - Australia
Hi Booker, we’re sorry to hear you feel this way about your experience.
As discussed in our email correspondence, the panels sent in the second shipment were unfortunately the incorrect colour due to an error from our 3PL partner. When this was identified, we offered solutions including a discount should the panels still be usable.
At the time, we received confirmation that the order would proceed under the standard terms and invoicing was requested accordingly. We were therefore surprised by the later misunderstanding regarding payment. We always aim to resolve issues in a fair and transparent way and would have been happy to discuss this further to find a solution.
If you would like to revisit the matter, please feel free to contact us directly.
Best regards
Mick Dienhoff
CEO WoodUpp Australia
Reply from WoodUpp - Australia
Thank you so much for the 5 star review, much appreciated 🙂
The product thickness didn’t work for me.
The product appears to be well made and finished to a high standard.
Unfortunately, it didn’t work for my intended application. The reason being the overall thickness being 20mm did not blend in with my skirting boards and ceiling cornice.
January 6, 2026
Reply from WoodUpp - Australia
Hi John, we greatly appreciate the 4 star review, and appreciation of the product quality. Some customers remove skirting and/or cornice, however it is certainly a personal design preference, so we are sorry to hear that aspect was not to your liking John.
Great product for hiding wardrobe backs…
Great product for hiding wardrobe backs and making them a feature! Easy to install and looks fabulous.
January 5, 2026
Reply from WoodUpp - Australia
Hey Rachel, so great to receive your stellar 5 star review. Would love to see photos of your install if you are happy to share them 🙂
This product is quite amazing!
The product is quite amazing and although we had to wait 2 months to install because of other construction it was worth the wait. The quality is second to none and the ease of installation made the experience great. I recommend the lighting which was both easy to install and operates well with the remote control. I highly recommend WoodUpp to anyone who needs to lift their space.
November 25, 2025
Reply from WoodUpp - Australia
Helen, thank you so much for your patience, and genuine appreciation of the quality of our products. We will share this with the team as they will be excited to hear such positivity.
Reply from WoodUpp - Australia
Thanks so much Joan. Here to help if you need any advice 🙂
I was impressed with the ease and speed…
I was impressed with the ease and speed of obtaining my samples. I was also very happy that the sample was actually a useful size.
January 6, 2026
Reply from WoodUpp - Australia
Thank you so much for the positive review. Please don't hesitate to contact our team if we can be of any further assistance 🙂
The samples showed up quicker than…
The samples showed up quicker than expected.
They look great and we are in the process of deciding the colour and how much of it.
January 2, 2026
Reply from WoodUpp - Australia
Hi Michael, thank you so much. We are more than happy to assist with deciding on colour if you need, so please don't hesitate to contact us 🙂
Fast service
I requested samples which were dispatched very quickly and are of a useful size
December 29, 2025
Reply from WoodUpp - Australia
Thanks so much Sandra. Please let us know if you need any help with decisions or installation advice as we will be more than happy to help 🙂
Excellent product
Excellent product - met our expectations and the company was incredibly helpful to us in a number of ways. Would highly recommend.
December 30, 2025
Reply from WoodUpp - Australia
Hey Vanessa, so great to her that you love our products and had a very positive experience with our company. The staff always genuinely appreciate hearing these kind words from our customers.
Exceptional! Above & Beyond..
We went with WoodUpp late last year for 5 projects throughout our home!! Delivery from East coast we’re in Perth.
Absolutely beautiful product and customer service is way above and beyond!! Even hearing from the owner and delivery logistics to make sure we were happy! We would highly recommend them and their products. 5Star!!! ⭐️⭐️⭐️⭐️⭐️
December 23, 2025
Reply from WoodUpp - Australia
Hey Lucie, thank you so much for such a great, positive review. We certainly do our best to provide our customers with a great experience, and you and Wayne were also fantastic to deal with 🙂
Reply from WoodUpp - Australia
Hi Athol, thank you very much for the 5 star review. The team will be extremely grateful.
Good service
I’ve only ordered a few samples so far but the service and communication about my selections has been professional, friendly and helpful. Hoping to make a purchase soonz
December 22, 2025
Reply from WoodUpp - Australia
Hi Lynn, thank you for for such a positive review. It's always nice to hear that customers appreciate the efforts of our staff. We are here for any further advice or assistance that you may need.
Sample of Product
Able to see sample of product with receiving two samples of my choice & offer of free postage. Thank You.
December 24, 2025
Reply from WoodUpp - Australia
Hi Karin, our pleasure and thank you so much for the kind review. If you have any questions regarding installation or any other advice we can assist with, please let us know
I took a lot of time choosing the…
I took a lot of time choosing the products, and the team assisted me. The delivery caused damage to two panels, and the support team could not have been more helpful in replacing those panels. I will have the system installed shortly and am excited about the project because the materials are outstanding. What an awesome support team. Thank you, Ben
January 16, 2026
Unprompted review
Reply from WoodUpp - Australia
Hi Todd, we genuinely appreciate your patience and understanding of the damaged caused during shipping. Thank you so much for being so positive overall, even though there were some issues, and recognising Ben and his help.
Very helpful when I had questions
Very helpful when I had questions. They also got back to me quickly when I emailed or rang. They explained everything so I didn't have a problem putting these up. They really made my place look up to date and "huegge"- cosy in Danish, I also love the cookies I got. Thank you
December 8, 2025
Reply from WoodUpp - Australia
Hi Frauke, thank you much for such a nice review. It's hard to beat our beautiful Danish quality products, so it's always great to hear customer appreciation of this. Thank you once again, our team genuinely appreciates it.
Great quality panels and accessories :)
Ben from WoodUpp sales team was fantastic throughout, offered plenty of updates and helped out when needed. Highly recommend these super high quality panels AND accessories, way above the rest on the market. Cheers team :)
January 3, 2026
Unprompted review
Reply from WoodUpp - Australia
Hi Daniel, great to hear that Ben provided you with the customer experience that we strive for, and that you appreciate the high quality of our products.
Looks great but end pieces not available to buy.
Overall very happy with the product, love the accessories too. But if I had known the end pieces weren't available to buy I would have ordered from a different supplier, it made it difficult to get the right finish on 2 of the walls I installed as they were walls that jutted out so definitely needed end pieces, luckily I got away with the Bunnings end pieces but they're a slightly different colour and have black edges rather than timber colour like the Coastal Oak panels I ordered. I might have even gone with these ones in a different colour but the fact the website says out of stock is not right, they actually aren't even available.
December 5, 2025
Reply from WoodUpp - Australia
Hi Sharon, great to hear that you are happy with the quality of the product, so thank you for that. Had we known the lamellas were essential for you we would have gladly provided advice on the best install methods, as in our experience the vast majority of clients choose not to use them, but we fully understand it is a personal preference, and what you would have preferred.
Missing panel, slow delivery and comms
I ordered their Classic Oak beige felt during their Black Friday sale at the end of November. I was later told they ran out of the beige felt, and I agreed to swap to black felt. Almost 3 weeks, my order finally arrived, and it was missing one panel! I followed up and their comms have been very slow. It's now the new year, and my project that I was hoping to do over the Christmas break is now blocked. Very disappointment.
November 14, 2025
Reply from WoodUpp - Australia
Hi Lace, we are very sorry for your poor experience. The beige felt was extremely popular and unfortunately had sold out, and then we experienced difficulties with the shipping carrier, including the missing panel, which please understand is well beyond out control. Ben's replies to your emails were very prompt, so I am sorry to hear you were not happy with this, as we genuinely do our best to respond to all communications as quickly as possible.
Really easy to use, quite clever
Really easy to use. Shame the delivery took such a long time, I know it was stuck with the courier but there was no tracking until I followed up.
November 26, 2025
Reply from WoodUpp - Australia
Hi Tammy, thank you for the positive review, and we appreciate that you were very understanding of the couriers errors with the minor delay in delivery. Whilst it is difficult for us to follow up on every order once shipped, our team genuinely do their best, and we take the feedback very seriously in order to improve our customer experiences.
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