WorldChoice Sports | Independent WorldChoice Holidays Reviews 202

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

After an initial disappointment of the overnight stopover to Istanbul for the Europa League Final being cancelled, I was transferred onto the day trip and that was fine. Well organised and smoo... See more

Rated 2 out of 5 stars

Went on a cruise to Norway ( from Southampton )..whilst booking etc with the cruise specialist we specifically asked for a viewing balcony on side of ship ..however when got to yhe room..we ended up... See more

Rated 5 out of 5 stars

Last minute booking for Europa League Final so price had increased but by that stage very competitive with other flights from Birmingham. Very friendly staff. Needed to get back after but everything r... See more

Rated 5 out of 5 stars

Did an excellent job of getting me and two others to the Champions League final in Budapest. Flights got changed from stansted to southend, but gave compensation for the inconvenience. Customer servic... See more

Company details

  1. Sport Tour Agency
  2. Coffee Shop
  3. Travel Agency

Written by the company

| Proud owners of Independent World Choice Holidays & The Departure Lounge | ATOL registered tour operator for your complete confidence. Part of Sporting Events Global LTD, ATOL 5772


Contact info

3.9

Great

TrustScore 4 out of 5

202 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

knows this company for years

knows this company for years , always excellent
the hotels they send me , with an excellent top class job from , patrick ! , patrick smith , very nice guy , and very hepfull , very professionel
top company , top class staff , i recommend
herve

October 31, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Merci Hervé, à ton service! C'est toujours un plaisir. :)

Rated 5 out of 5 stars

Silverstone 2025

Great company to work with. Professional and polite with a personal touch. Shout out to Graeme, Shay and Pat. Looking forward to working with you again for Silverstone 2025.
Helen, Cumbria Travel

July 5, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Thank you Helen, it was an absolute pleasure.
Thank you for the photos you shared, a selection of which we will post here: https://www.worldchoicesports.co.uk/previous-trips/

We will see you for Silverstone 2025!

Rated 5 out of 5 stars

Our party of four booking to the euros…

Our party of four booking to the euros really raised the bar!we were on the outskirts of the respective cities which suited us but didn’t expect to be in a 200yr old castle,outwith the control of the lads at world choice travel one of our flight companies pulled the plug on a flight with a little more than two weeks to go,no problem to Graeme !extra accommodation sorted new flights and all without additional cost.always available to answer any queries we had,I will definitely be using again(should Scotland ever qualify for anything 🤣)

June 10, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Stephen and thanks for sharing your experience with us.
We are glad to hear that you had such a great time out there in Germany and that everything we could do for you, we did well.
Shame about the result, but we're sure you have great memories of everything else. If you have any more photos, please share them with us.
If you follow the rugby, we offer Six Nations packages every year and can highly recommend our Italy v Scotland package to Rome which will be on sale for the 2026 tournament.

It has been an absolute pleasure working with you. Graeme and Patrick send their regards.

Rated 5 out of 5 stars

Manchester City FA Cup Final Chartered Train Experience

The World Choice Sports Chartered Train experience that was arranged for Manchester City fans to the recent FA Cup Final at Wembley was a great experience. From the excellent arrangements on ticket collection at the station prior to boarding the train and during the journey the company staff were really friendly and supportive from start to finish a brilliant service and I am hoping the chartered train will be available again for the Community Shield Manchester Derby at Wembley in August 110% out of a 100% from me

May 25, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Thank you so much for your kind words about our recent train to Wembley. Our ticket collection system was meticulously planned to be as smooth as possible.
Please give us a call any time :)

Rated 1 out of 5 stars

I went to Amsterdam for my 60th…

I went to Amsterdam for my 60th birthday they booked the room before the flight ??? The hotel was miles from the pub's cafe and restaurant absolute nightmare 😫 avoid this travel agency rude and arrogant

March 7, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Tony and thanks for your review.
We have checked your booking and yes, whilst there was an error initially with the booking dates this was rectified as soon as it was noticed.

At the time of your booking, You were given a choice of hotels and shown where they were on a map of Amsterdam, choosing the Van Gough Hotel (1 Small Single Room(s) B&B) which is centrally located, only 2 minutes on foot from the Van Gough Museum, 5 minutes walk from the Rijksmuseum and 8 minutes from the Hard Rock Cafe.
True, Dam Square takes 20 minutes on foot (or 6 minutes cycling) but there is also a tram system which we would recommend to our customers.

At no additional cost to yourself, we upgraded you in to a 4* hotel of your choosing (The Leonardo Amsterdam City Centre) for the final night of your stay which is just a short walk from the original hotel.

https://www.dropbox.com/scl/fi/tq86ri6f4xqvwhfiukcrz/Capture.JPG?rlkey=6yi2ob9d4l6624vcnvp7d8tel&st=57ubguqj&dl=0

(Please copy and paste the above address as Trustpilot won't allow me to attach a photo or post a link.)

We dispute the fact that we were either arrogant or rude. When a problem was identified, we worked quickly and courteously to address it. As we could not offer you the final night in the original hotel, you were upgraded to a 4* with breakfast only a short walk away.

Rated 1 out of 5 stars

Man City travel to FA Cup Final

This is the first and last time I'll be booking anything arranged by this company. They expect fans to travel to Winsford to collect train tickets or get to Piccadilly early to collect paper tickets. There is no reason why they can't send E-Tickets or PDF, even small local theatres manage to issue electronic tickets.
Tell you to book together so you can sit together, only to be told NO reserved seating.

May 18, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hello Phill and thanks for your review.
We have experimented with QR ticketing but it has not yet met our expectations and was not able to offer the features we would expect. This is something that we are still looking into and we are comparing systems so it is something that we may introduce in future.

We do not expect customers to travel into Widnes (not Winslow) but there are many Manchester City fans that live within a reasonable commute of here who did collect in advance. As for collection from the station on the day, the ticketing was open early and remained until the departure of the train. Nobody had to turn up early but we were there very early so as to avoid a last minute rush on the day. By all accounts, the ticket collection itself was smooth and efficient.

Rated 1 out of 5 stars

Company offering train service for mcfc…

Company offering train service for mcfc fans to wembley but expecting fans to either travel to widnes fir tickets or join a massive queue at piccadilly on the morning of travel nearly 2 hours prior to departure. What about digital tickets like all other providers. Hope mcfc don't use this incompetent company again

May 18, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hello and thanks for your review.
Everybody was actually pleased with the smoothness and efficiency of our ticketing system. Whilst we did not expect all of our collecting customers to arrive two hours prior to departure, we were there from then to dispense the tickets so as to avoid any last-minute rush. We have experimented with QR ticketing but it has not yet met our expectations and was not able to offer the features we would expect. This is something that we are still looking into and we are comparing systems so it is something that we may introduce in future.
By all accounts this ran very smoothly and our stewards were on-hand to answer any queries you may have had.

Rated 5 out of 5 stars

Used Worldchoice Sports for the 4th…

Used Worldchoice Sports for the 4th time .6 Nations trip Italy v Scotland . IE Hotel and match tickets ...travelling group of 7 . Big shout out to Patrick and Sharon for all their assistance and arrangements ..
If only they could have arranged a better result for us !

March 8, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Thank you for your review, and thank you for being a repeat customer,which is the best review of all. We have passed on your kind words to Patrick and Sharon.
Sadly, results are out of our hands but we hope at least that you found the game exciting and we look forward to hearing from you again soon.

Rated 5 out of 5 stars

Fantastic - Six Nations Trip - Rome

We had a fantastic experience traveling to Rome to watch the 6 Nations Rugby. This a a specially chartered trip organised by Worldchoice Sports and the entire process was really smooth. Paperwork and tickets were all received promptly and it was great to have a representative (the fantastic Patrick) from Worldchoice Sports traveling with us to troubleshoot for the duration of the trip. There was an unfortunate issue at the airport (the fault of the airport and not Worldchoice Sports) and Patrick was brilliant. He kept everyone calm, dealt with the issue as promptly and professionally as possible and made it so the last memory of our trip was one of attentive, good service, rather than a delayed flight. I'd absolutely recommend them!

February 2, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Sophia and than you for such a kind review.
Glad to hear that you had such a great trip and that our customer service was professional and timely.
As regards the situation at the airport,that was entirely out of our hands but Patrick stayed focused and worked hard with Susana and the rest of the ground staff at the airport to make sure that everybody was kept informed and that all changes were made as smoothly as possible.

We look forward to hearing from you again.

Rated 5 out of 5 stars

Charter train to Wembley

Travelled on charter train to Wembley,brilliant service,buffet car stewards in every carriage.All designated carriages before travel.Best travel experience by a mile,would recommend this company to anyone looking to travel to an event.

February 25, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Thanks Pat and all the bettter for a win on the day (eventually!)

Rated 5 out of 5 stars

I'd highly recommend

We booked to see the Italy v England 6 nations game. Very easy to book, instructions for the game were clear and great seats for the match. I'd highly recommend.

February 2, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Thanks Mark for leaving us such a kind review.
We look forward to hearing from you again.

Rated 5 out of 5 stars

An exceptional experience from the…

An exceptional experience from the start, booking, communication and documentation. We were in a 3 star hotel that was clean, comfortable and a great base for our trip. Tickets to the stadium all went smoothly, we were behind the posts (Italy first half, after half time the England end and it was electric! 🏉 🏴󠁧󠁢󠁥󠁮󠁧󠁿). We were amongst England and Italy fans and the banter was brilliant, but you make your own experience ! So all I would say is we will absolutely use this company again, we had the best time. I and my husband are so glad we spotted this deal and went for it, don’t hesitate !! And we had an awesome weekend in Rome 😊

February 3, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Janine and thanks for your kind words which we have passed on to Lindsey who managed your booking.
The experience in the stadium is special, we agree. Our rep Patrick was there on the day providing ground support - not that much was needed - and agrees that the atmosphere between fans is friendly with mixed Italians and Brits. No segregation needed! Everybody shakes hands at the end, we saw people posing for photographs with opposition supporters and it was a great family-friendly atmosphere.

We look forward to hearing from you again.

Rated 5 out of 5 stars

Great package deal

Great package deal, good choice of hotels which were positioned well.
Would definitely recommend and will be using them again.

February 2, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Shelley and thanks for leaving us such a kind review. We look forward to hearing from you again.

Rated 5 out of 5 stars

Great Six Nations visit

Our Six Nations tickets and hotel voucher arrived in plenty of time. An error in spelling was quickly responded to and corrected. The hotel was described correctly. We were more than happy with the hotel and tickets.

February 3, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Sandra and thank you for taking the time to leave such a nice review.
Mistakes can happen occasionally but if they are dealt with in a timely and efficient manner, this can make all the difference.
Glad to hear that you were pleased with our product and service.

Rated 5 out of 5 stars

Great co to work with and delivered…

Great co to work with and delivered everything they promised and more with great customer service

February 2, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Simon and thanks for a great review.
We have passed on your words of thanks to Raj who arranged your booking, as well as the other members of the team who helped to make it happen.

Rated 5 out of 5 stars

Great package to explore Rome for first timers who love sport

This was the first time we had ever travelled with World Choice Sports. It was easy to book. We didn't like at all the first hotels offered in the package deal. However when I rang, staff on the other end of the phone immediately offered us a different choice to pick from. The one we stayed at was perfect for us, very close to The Vatican. My advice to anyone booking such a deal is, check out hotel websites offered & if not happy, ask for more to choose from.
Checking in at both airports was really easy, especially as we only took a rucksack each. Tickets for the rugby were emailed to us, which we printed out.
We selected a 3 night break which was ideal to explore the main sights of Rome as well as going to the game.
We were so lucky with the weather (20°C).
This was also our first ever time to Rome. This package was an ideal introduction to what we felt was a safe city. We didn't feel threatened the whole time we were there.
We'll definitely return to explore this wonderful city.

February 2, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi David and thank you for such a detailed and informative review.
Our staff are well informed and are able to offer assistance in choosing hotels. We want to get something that is going to be right for you. We have a range of hotels to suit all budgets so if you let us know your requirements, we can make suitable suggestions.
Raj and Patrick were on hand to offer assistance at Manchester and Fiumicino airport respectively and look forward to seeing you again.

Rated 2 out of 5 stars

Booked for 6 Nations England v Italy

Booked for 6 Nations England v Italy in Rome. Hotel and location were spot on but the Rugby tickets were awful. Our view was restricted so could only see half the pitch. For the amount paid we would expect to at least be able to watch the game we went to see. FYI - they didn't tell us our seats had a restricted view either which i' m not best pleased about, if they had told us, i would have not booked this or accepted those seats. They didn't send us the tickets either until i chased them 6 days before we flew.

February 3, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hello and thank you for your review. There were no view restrictions noted on your ticket and looking at the stadium plan, your seats should provide a very clear view. Perhaps you could email us a view from your seat which may indicate the nature of the problem more clearly? We are always looking to improve our service so if there is a problem with the view, we need to know for future.
Thank you for spotting that the tickets were not attached in the original email of 18 December. When we were alerted to this on 27 January, we of course sent your tickets over as a matter of priority. This was an honest omission for which we apologise.

A view from your seat is here:
https://www.dropbox.com/scl/fi/2x9ss82q3o3001w21i2j0/49B-13.jpg?rlkey=3tya0sk9yvtwnu6p9agxh7au2&dl=0

Rated 5 out of 5 stars

Booked match tickets and hotel through…

Booked match tickets and hotel through world choice sports, all went well and will use again. Hotel was better than expected.

February 2, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Thanks Shaun. It is nice to know that we are doing a good job. Pleased to hear that the hotel exceeded your expectations too :)

Rated 5 out of 5 stars

Responded well to a late booking

I booked fairly late by my standards for the rugby in Rome. By the time i booked WCS were out of rooms at the hotel I selected. They called me and offered an alternative. This was a simple but very well positioned hotel.

Everything worked smoothly. Very pleased to deal with this company again having avoided them for a couple of years after a rather unpleasant delay on compensation for the covid cancellations in 2020.

February 2, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi John and thank you for taking the time to leave us such a nice review. We are glad that you had a great time in Rome.
Covid was a nightmare for all concerned but we got through it.
It was great to see you again this year under happier circumstances.

Rated 5 out of 5 stars

just returned from rome for the rugby…

just returned from rome for the rugby trip and had a fantastic time. everytihng went to plan by worlchoice sports and raj was amazing and our travel agent paul was superb. thank you

February 5, 2024
Unprompted review
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Reply from WorldChoice Sports | Independent WorldChoice Holidays

Hi Tim and thanks for leaving us a review. It is always nice to hear that we have done a good job. Please thank your travel agent and pass on our best regards too.
Hope to see you again for future events.

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