World Cue Sports Reviews 227

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mike gave us fast and professional service and the freight arrived very quick. Highly recommend these guys. Brett President of Hervey Bay Snooker

Rated 5 out of 5 stars

Dealing with Mick was a pleasure. His advice was first class about purchasing a new cue. He actually saved me money by suggestion a Niche cue would better suit my needs rather than a more expens... See more

Company replied

Rated 5 out of 5 stars

Excellent range of equipment and more than reasonable prices. I have made multiple purchases from world cue sports. 3 cues, bag and multiple accessories thus far. Mick has always been very accomodatin... See more

Rated 5 out of 5 stars

Hi there I highly recommend purchasing from World Cue Sport this is the second Peradon cue I’ve bought from them and once again I’m impressed by the exceptional quality. The craftsmanship is top... See more

Company replied

Company details

  1. Billiards Supply Store

Written by the company

World Cue Sports offers the highest quality cues from Cue Creator, Phoenix, Peradon, Predator and McDermott. We also offer a range of accessories for your snooker game and you can visit our store in person in New South Wales, Australia.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

do not buy or regret later

does not even reply to emails, calls, messages.
bought broken cue and he does not even response
no wonder all the snooker players recommend not to buy from sharp

August 15, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

yeah so obvious an opposition email haha. At least i don't do that to all you others im against. I see many jealous companies but you wont last like i have. Keyboard warrior!!

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Ordered chalk early Thursday morning and it arrived just prior to lunch on Monday (I live in Brisbane). Couldn’t be happier and will definitely continue to be a customer.

September 16, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

Thanks Ghetto

Rated 4 out of 5 stars

Great site that saved my cart

Great site that saved my cart until I was ready to purchase. Only issue was that one of my items was missed, taom chalk holder. I've emailed twice to ask for this to be sent but no response yet. Thanks and hope to hear back from you, Mark

September 13, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

have one awesome method called a phone and its all over the website with the number. simple call or leave a negative let me think what i would do??
Oh i would call.

Rated 5 out of 5 stars

Absolutely fantastic service 💯

Absolutely fantastic service 💯
Didn't have the cue weight I asked for in Australia but went well our there way to find the right weight through Peredon in England ❤️
Great team effort an so much appreciated 💯 thanks guys 👍

August 16, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

Thanks Travis, better to get what you want then your happy

Rated 3 out of 5 stars

Feedback on purchase

I emailed and rang the mobile number but not recieve a response from either. Which was disappointing as I needed to know my options after my cue purchase.

July 19, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

not sure how that would happen as i get calls all day and night. if i don't turn my phone onto silent i have people calling still at 1030pm. Just call again if im on a call its easy to do.

Rated 5 out of 5 stars

Best cue store in oz

Best cue store in oz! Lowest price and fast shipping. Got everything I needed to start playing again since moving here in australia thank you

July 24, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

Thanks Rob

Rated 5 out of 5 stars

Mark Williams cleaner fluid purchase

Online site was easy to navigate, found the product i wanted. Mark Williams cleaner fluid, and Cue chalk. Price was competitive. Purchase process was simple and delivery time was fast.

July 11, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

thanks ray

Rated 5 out of 5 stars

Excellent cue

Excellent cue! Meets the specifications in the order. And Mick was very helpful throughout the process.

May 29, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

thanks dave 5 star would have been good

Rated 5 out of 5 stars

Custom Made Cue - Fast Delivery

Ordered a Custom Made Cue from Cue Creator. It arrived within 16 weeks as stated on the website.

After having a hit with it for 20 minutes could already tell it was great quality very accurate.

Customer Service:

I accidentally forgot to update one of the specifications after ordering Mike was able to correct & update it after contacting him.

Mike was overall very helpful and ensured my Cue was in great condition before being shipped.

Email response time was a bit slow, but understandable as opening hours are limited and being a smaller business.

Delivery:
Excellent delivery time on both ordered items.

Suggestion:

Would be good to add more information about where the Cue is being made Company, Country ect on the website. After doing some research it seems Mcdermott is the partnership.

Thanks Again.

June 5, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

Thanks for the kind review and a long one explaining things. Very nice to see a client take that much time.

Rated 1 out of 5 stars

I had placed an order for a chalk…

I had placed an order for a chalk holder that was suited to taom circle chalk blocks and received a square block holder instead

May 17, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

Well proves im not a robot and im sure you range and got another

Rated 1 out of 5 stars

Buyers Beware!

They send wrong cue (A cheaper one) then refused to refund difference or sort the problem. They were very dishonest.
BUYER BEWARE!!

April 17, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

what a load of crap never ever would i do that another competitor writing crap with zero name. Keyboard crap so funny. I have no need to do that with my rep

Rated 5 out of 5 stars

Mick owns the business and he is…

Mick owns the business and he is available to help through the whole process. Our table lights arrived ahead of schedule and were in mint condition. Mick has made himself available to help with the installation process over the phone.

May 3, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

thanks

Rated 5 out of 5 stars

Break Cue and English 8 Ball Cue

I ordered a Break Cue, a cue that I have never owned or used. I ordered a Sledgehammer Cue on 19 Mar and it was delivered to Townsville on 2 Mar. All throughout the purchasing process I was kept informed of the status of the order and all/any queries I had regarding the purchase or future purchases was answered immediately. I highly recommend this business.

March 19, 2024
Unprompted review
World Cue Sports logo

Reply from World Cue Sports

Thanks Paul

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look