Wrapper Insure Reviews 39

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I have been trying to contact Wrapper insurance company to cancel without success for a couple of months. Spoke to Principal insurance they said they would get someone to contact me, still waiting…. I... See more

Company replied

Rated 5 out of 5 stars

another +1 for john,was going round in circles talking to a bot trying to change vehicle reg details…eventually got transferred to john who sorted it straight away…only negative was he wouldn’t lend... See more

Company replied

Rated 5 out of 5 stars

Recently purchased insurance for our campervan. Initially obtained a quote online and then called direct as had a few queries. Tilly was very professional and helpful. Also there was no hard sell unli... See more

Company replied

Rated 4 out of 5 stars

Used this company through an insurance comparison site. Paperwork was relatively straight forward and got insurance on the day via email without too much hassle. Price was fair (wasn't the cheapest)... See more

Company replied

Company details

  1. Insurance Broker
  2. Caravan and Motorhome Insurance Company
  3. Cycle Insurance Company
  4. Insurance Agency
  5. Insurance Company
  6. Personal Insurance Company

Written by the company

At Wrapper, we provide a simple, easy way to insure what you love to do. Whether you’re taking in the sights in your caravan or motorhome, or whizzing about on your e-scooter or e-bike, we’ve got all your insurance needs wrapped up.


Contact info

3.5

Average

TrustScore 3.5 out of 5

39 reviews

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Rated 2 out of 5 stars

This company came up on a comparison…

This company came up on a comparison site and they were very competitive so i clicked to proceed to their site to buy the insurance policy. Once on their site the price increased by approximately 63% for no reason at all, the details where all the same that I had entered on the comparison site obviously I didn’t proceed with their quote at this time as they were no longer very competitive so I could not comment more about them as a company other than make sure the price they offer is the same if you reached them the same way I did

September 2, 2023
Unprompted review
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Reply from Wrapper Insure

Hello Andrew, thanks for getting in touch! We're so sorry to hear about your experience.

We have looked into this and found that this was due to a temporary issue with our quoting platform which resulted in a quote with a different insurer being displayed to you. We are still able to provide you with the original quote and would love to insure you.

Please get in contact with our team if you would like to take up your policy. You can jump on Live Chat at wrapperinsure.co.uk or call us on 0333 230 0444 Monday to Friday between 9am and 5pm. Again, we are sorry for the inconvenience of this and we hope to hear from you soon!

Rated 5 out of 5 stars

it was easy once id got my old head…

it was easy once id got my old head round what i was doing
The experience was quick and pain free apart from paying but we all have that pain

October 28, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Stephen, welcome to the digital world! So pleased you chose Wrapper and were able to buy your policy online. Rest assured we are here, in person on the end of the phone, to help if you ever do get stuck. Happy adventures!

Rated 4 out of 5 stars

Resolved- Expensive cancellation during cooling off period

I thought the wrapper price was very competitive but when I received the policy details and checked I realised I hadn't got the cover I needed- I cancelled in less than 24hrs (well within 14 day cooling off period) and got charged a whopping £50 cancellation fee! Received a swift call to resolve and refund. Thank you

August 24, 2022
Unprompted review
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Reply from Wrapper Insure

Hi there - we're so sorry you were overcharged for your cancellation - thank you for bringing it to our attention and taking our call to chat through it the day after. We have of course refunded you and updated our system to ensure this does not happen again (our usual 'Right To Cancel' fee is £25). We do hope your 1 star review is no longer how you feel - we'd love the chance to quote again next time you need a policy.

Rated 5 out of 5 stars

John was very helpful in adding a…

John was very helpful in adding a driver to my policy.

August 17, 2022
Unprompted review
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Reply from Wrapper Insure

Hi James - huge thanks for your review - so pleased we could help adding a driver. Wishing you safe and happy travels!

Rated 5 out of 5 stars

Amazing

Amazing! I would not go anywhere else! They actually gave me money back when I transferred my vehicle over! Great service too.

August 6, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Jill, this is wonderful feedback, thank you so much for taking the time to write it. Thanks for choosing Wrapper - wishing you lots of happy (and safe) adventures!

Rated 5 out of 5 stars

Fast easy set up of new policy for my…

Fast easy set up of new policy for my campervan and a good price too.

August 5, 2022
Unprompted review
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Reply from Wrapper Insure

Great to hear David, we really appreciate your comments, glad you found it quick and easy to set up your policy - we believe that's how it should be! Have fun exploring in your campervan - thanks again for choosing Wrapper.

Rated 5 out of 5 stars

Easy webchat experience

Easy webchat experience. John was brilliant.

August 2, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Natalie - so pleased we could help you via our LiveChat on our website - we'll make sure John receives your feedback too. Thanks so much for choosing Wrapper, wishing you lots of happy adventures!

Rated 5 out of 5 stars

Great customer service

Great customer service! I was due to renew my motorhome insurance policy. Wrapper's renewal quote was very competitive and hadn't changed from the previous year which I was pleased about. I couldn't access my account to change some of the details. I used the online chat. John was very helpful and amended the details for me. The online chat is so easy to use and saves time waiting on hold via telephone.

July 25, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Clare, a huge thank you for taking the time to write this review - it means a lot to us! Glad we could help you via online chat - we'll certainly pass your comments onto John. Thanks for choosing Wrapper, wishing you safe and happy adventures.

Rated 5 out of 5 stars

Reliable trust worthy reassuring and…

Reliable trust worthy reassuring and action everything they say they are going to do. I asked for a phone call via the text system I was so relieved and pleased by their knowledge of campervan and the in and outs of insurance in that domain ... fabulous compared to other companies I have used . Paul

July 5, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Paul, thanks for your comments - super pleased our team could help you out - we are always happy to call if you need to speak to us. Wishing you safe and happy travels!

Rated 5 out of 5 stars

A breath of fresh air.

I'll be honest, I hate vehicle insurance especially Motorhome Insurance. Trying to get the right cover for your needs at a reasonable cost is nigh on impossible. Being retired, 90 days European use is useless and as per my present insurance, breakdown insurance is worse reducing the time even more. Also older Motorhomes are hard to insure. Wrapper breakdown has a limit of 6 call outs which I prefer.
With Wrapper I have 180 days abroad and breakdown cover to match at a very good price. Arranging the insurance was very easy through chat, another pet hate having to talk to an agent on the phone.
I wouldn't hesitate in recommending Wrapper. Thanks John.

June 7, 2022
Unprompted review
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Reply from Wrapper Insure

Thank you Robert for your review - much appreciated. Glad you found the online chat useful - it was our pleasure to help you. Safe and happy travels!

Rated 5 out of 5 stars

Had to make a quite detailed change to…

Had to make a quite detailed change to my policy today and expected it to be hard work like things have been with other insurance companies in the past but it was so easy. the agent i spoke with was so helpful and it was an absolute pleasure

May 18, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Gavin, huge thanks for taking the time to write this review - it means a lot to us. Glad we made things easy and we got your changes made. Happy adventures!

Rated 5 out of 5 stars

I obtained a quote for motorhome…

I obtained a quote for motorhome insurance through CompareTheMarket and was pleased to see I could make a substantial saving on the previous year's premium. After taking a few days to tie things up and deciding to proceed, the quote had gone up due to market rate changes but after speaking via the interactive chat portal to a Customer Support member (John), Wrapper agreed to honour the original quote.
Obviously I hope I won't need to be in touch with them again until next year's renewal but the experience with Wrapper so far has been a positive one.
The response time in the chat portal was very quick.

May 18, 2022
Unprompted review
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Reply from Wrapper Insure

Many thanks Andy, for taking the time to leave this review and for choosing Wrapper. We hope you won't need us again before next year too! Wishing you safe and wonderful adventures in the meantime.

Rated 5 out of 5 stars

another +1 for john,was going round in…

another +1 for john,was going round in circles talking to a bot trying to change vehicle reg details…eventually got transferred to john who sorted it straight away…only negative was he wouldn’t lend me a tenner 😂 claimed he needed it for a few cold ones after work 🍺
thankyou john top guy

May 13, 2022
Unprompted review
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Reply from Wrapper Insure

Big thanks for your review Paul - I think John needs a bonus! Glad we got you sorted (sorry about the tenner).

Rated 5 out of 5 stars

Highly recommended to anyone with a…

Highly recommended to anyone with a motorhome/camper!

I am just under 30 and wrapper was by far the best price for me. John was extremely helpful and super patient and friendly. Top bloke! Couldn’t fault anything from price to customer service. I feel very secure with wrapper and protected should anything ever happen ‘touch wood’. Best experience I’ve ever had with an insurance company which has left me feeling reassured and safe should anything happen. Highly recommend!

May 9, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Jack - thanks for choosing Wrapper and posting these fantastic comments - it was great speaking with you and your mum to ensure you were both happy and reassured with the cover. Have a great summer of happy travels!

Rated 5 out of 5 stars

Camper cover at a difficult time.

When I was selling my house and needed to sort out a problem with my camper insurance Wrapper helped me sort it out with no fuss at all and John at Wrapper was very helpful indeed. My thanks go to Wrapper and John
Highly recommended. Steve.

April 25, 2022
Unprompted review
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Reply from Wrapper Insure

Hi Steve, thanks so much for your comments, glad we were able to help you. Hope everything goes to plan - enjoy your travels!

Rated 5 out of 5 stars

Excellent live chat support from Wrapper

I chatted with Wrapper twice to make some amendments to my policy and dealt with John on both occasions. The live chat support was super quick and John was very friendly and helpful on both occasions. It was a very 'frictionless' experience. Highly recommended.

April 21, 2022
Unprompted review
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Reply from Wrapper Insure

Thanks so much for your positive comments Jon - it was our pleasure to help you make the amendments. Thanks for choosing Wrapper and have fun in the Nipper!

Rated 5 out of 5 stars

Value for money camper van insurance.

Quite simply a great price for great camper van & motor home insurance. My previous insurance company’s renewal price, I thought, was a bit pricy so I decided to shop around….best decision I’ve made this year!! Wrapper Insure was nearly exactly half the price I’d been quoted in my renewal for comprehensive insurance, and it included European cover & legal cover too. It took 10 minutes to fill out a couple of on-line forms and that was that. You get nothing for being a loyal customer for several years nowadays so do what I did, shop around for your insurance…I saved £160👍!!

February 11, 2022
Unprompted review
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Reply from Wrapper Insure

Thanks for your comments Simon - glad you found the process so quick and easy. Wishing you safe and happy adventures - thanks for choosing Wrapper!

Rated 5 out of 5 stars

quality insurance

quality insurance. got a quote online, decent price, bought it online, and it has a nice portal for docs. Better than previous motorhome insurance brokers I've bought from.

October 7, 2020
Unprompted review

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