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77 DiamondsReviews 

5,926
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, personalized, and timely service, often highlighting the outstanding customer service and the helpfulness of the staff. Many people appreciate the high quality and craftsmanship of the products, with engagement rings and other jewelry described as beautiful and exceeding expectations. The overall purchasing process is frequently noted as seamless, with clear communication and excellent support from the team. However, some customers also noted issues with delayed collection dates for rings, and one reviewer reported receiving a ring with a stranger's engraving, suggesting a lack of quality control.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight with the quality and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as professional, personalized, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly professional, personalised, and timely service. The whole process was enjoyable, and each step of the ring design and purchase was transparent and efficient. Josh worked with me and held my... See more

Rated 5 out of 5 stars

The engagement ring is beautiful! The princess cut diamond is stunning, the band and setting are perfect and it's phenomenal value for money - with the overall cost vs some other ring retailers. The t... See more

Rated 5 out of 5 stars

I ordered a replacement diamond for my engagement ring. The service was amazing. It took 2 weeks total. The stone is absolutely beautiful, im so happy with it. when the delivery came i was so impress... See more

Company replied

Rated 5 out of 5 stars

Wow what can i say, first off the customer service is outstanding! I had a few questions before and after ordering and i feel they went above and beyond in answering and making me feel at ease. The wh... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.


Contact info


4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(5,926)

1,513 reviews in the last 12 months

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Rated 5 out of 5 stars

All good

The consultation appointment was really good. They took their time with us, we were able to ask all questions before deciding on a ring. The price/quality ratio is as good as advertised.

April 29, 2026
Rated 5 out of 5 stars

I wrote the sales team during the…

I wrote the sales team during the evening and I was quickly helped by Toni. It was a splendid service to have my bracelet sent one month earlier and it fel as he went the extra mile to help me without having to wait days for an answer. I literally got helped within one day.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

excellent customer service

In buying expensive jewellery, a man needs assistance and efficient service. 77 Diamonds gave me this; specifically Cecilia Rotar, their Online Sales Specialist. My Wife's gift is now sorted, thank God too, and because of assistance and efficiency from Cecilia, well done.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing engagement ring

Amazing ring, fantastic customer service and delivered quite fast.
Prior to visiting 77diamonds, I was looking on many other websites, as well as local jewellers. I didn’t like the options so a friend suggested visiting 77diamonds. It’s amazing to see how many different types of rings there are. After customising and paying, I had to make a small adjustment and the sales team was very helpful and immediately had the ring size adjusted. The ring was delivered just in time.
I can really recommend buying an Engagement ring with 77diamonds

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding ring and exceptional customer support

I bought an engagement ring from 77 Diamonds and I couldn’t be happier. The ring is perfect, gorgeous, and very well made. The packaging was also elegant and nicely presented.

I would especially like to thank Raul Berciu for assisting me throughout the process. He provided detailed same-day answers, was extremely helpful, and made the whole experience feel truly premium. Honestly, it was the best customer support I have ever experienced, truly on the level of a 5-star hotel.

I couldn’t recommend 77 Diamonds and Raul Berciu enough. A fantastic experience from start to finish.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy about my purchase, great customer service

I’m very happy about my purchase. Both rings are stunning and I
really liked the packaging. Also I would like to mention great customer
service, especially Clare, who was assisting me, was always in touch (whatsup and mails), answering all questing, providing information and updating on the current status. I’ll definitely order from 77D again :)

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely satisfied with my…

I am extremely satisfied with my purchase of the ring. It looks exactly as expected—beautiful, elegant, and crafted with great attention to detail. The quality is excellent, and it truly matches the description and photos provided.

The entire experience, from ordering to delivery, was smooth and reliable. I would definitely recommend this to others looking for a stunning piece of jewelry.

Rating: 10/10

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

So helpful!

I already had an engagement ring and was looking to buy a wedding ring but wasnt sure if I wanted the one that went with it. So I asked online and was sent so many pictures of my engagement ring paired with different wedding bands for reference, which was really helpful! I ended up going with the set after seeing it next to my ring! I hadnt heard anything about my order for a couple of weeks so I reached out to Clare and she checked the status of the order and told me at what stage my ring was at, then several days later responded to my email with a tracking number. The whole team have been incredibly helpful. Ive now got two rings from 77 diamonds and I can honestly say they are beautiful 🥰

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with 77Diamonds

Amazing experience with 77Diamonds! Purchased an engagement ring which I needed ready in short notice. Special mention to Floriana who was extremely helpful and quick to respond, all via E-Mail that too. She helped me find the perfect gemstone to go with the ring and more importantly within my strict timeline! A big shout to Demi as well, for the friendly and personal, in-store consultation at their Munich showroom. Would definitley recommend them to all!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Oval diamond solitaire

Good communication - kept up
To date with when my item would be delivered.
Really helpful staff when I had second thoughts about my choice I was able to change my order the next day. My diamond oval solitaire arrived this morning - so beautiful and perfect. I’m very happy and now looking at eternity rings. Would recommend. Many thanks to Bijoux- Fannie and Raul.

April 29, 2026
Unprompted review

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