Acorn Motor Group - Acorn Kia Macclesfield Reviews 

654
TrustScore 5 out of 5

4.8

The Central Garage, Waters Green, SK11 6JS Macclesfield, Cheshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently part-exchanged my car at Acorn Macclesfield and my experience couldn’t have gone any smoother. The car I fell in love with happened to be at another Acorn dealership and within 24 hou... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Chris, he made the buying process of our new car so easy. Very easy to talk to and he listened as to what we were looking for. Very thorough from start to finish and he explained th... See more

Company replied

Rated 4 out of 5 stars

The reception staff were really friendly and helpful.The car was serviced on time and quicker than the estimate.Only downside was that the cofee machine was not working as it had a notification that i... See more

Company replied

Rated 5 out of 5 stars

1st visit was unannounced to look at vehicles on lot. Approached by sales team member who was happy to open car for internal inspection. Katie was approachable professional and knowledgable. Made app... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • The Central Garage, Waters Green, SK11 6JS, Macclesfield, Cheshire, United Kingdom

  • 01625 422226

4.8

Excellent

TrustScore 5 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(654)

685 reviews in the last 12 months

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Rated 5 out of 5 stars

Kia Xceed

I've bought the car Kia Xceed a year ago and I must say I'm very pleased with all the process it was quick and straight forward Jonathan lead me through all the paperwork and got me a really good deal. Very happy with the car didn't have any issues so far and enjoying my journeys every day 😊 was definitely worth the travel there thank you 😊

June 29, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Paulina, for your fantastic review. We're delighted to hear that your experience with us was quick and straightforward, and that Jonathan provided you with excellent support throughout the process. It's wonderful to know you're enjoying your Kia Xceed and that everything has been running smoothly. We take pride in our reliable customer service and pressure-free environment, and your satisfaction truly means the world to us. Should you need anything in the future, our friendly staff is always here to help. Enjoy your journeys ahead. Take care and have a great day.

Rated 5 out of 5 stars

The staff are friendly and polite

The staff are friendly and polite, booking is simple and the service is expedient. Very good.

June 17, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your wonderful review,. We're thrilled to hear that you found our staff friendly and the booking process simple. Our team is dedicated to providing reliable and quality customer service, ensuring a stress-free experience for everyone. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. If you need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to support you throughout your entire ownership journey. Take care and have a wonderful day.

Rated 5 out of 5 stars

I had my service and first MOT…

I had my service and first MOT performed efficiently and without any nasty surprises.
Many thanks

June 12, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Martin, for your wonderful feedback. We're thrilled to hear that your service and MOT were performed efficiently and without any surprises. Our friendly staff always strive to provide reliable and honest customer service, ensuring a stress-free experience for all our valued customers. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance or aftercare, please don't hesitate to reach out. We look forward to seeing you again. Take care and have a great day.

Rated 5 out of 5 stars

Dealt with my phone connectivety…

Dealt with my phone connectivety brilliantly. The service dept. are superb

June 11, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Mrs Lovatt, for your wonderful feedback. We're thrilled to hear that our service department was able to assist you with your phone connectivity. Our friendly staff are dedicated to providing reliable and quality customer service, and it's great to know that you felt supported throughout your experience. We truly value your satisfaction and are here to help with any future needs. Your trust means a lot to us, and we look forward to serving you again

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout

June 9, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, for your wonderful feedback. We're thrilled to hear that you experienced excellent service throughout your journey with us. Our friendly staff are dedicated to providing a pressure-free environment and ensuring your satisfaction. We take pride in our commitment to quality and aftercare, supporting you every step of the way. Your trust means a lot to us, and we look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

Car purchase

Helpful, friendly amd knowledgeable service from Jenna who really helped us when buying our new car.

June 5, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Tom, for your wonderful feedback. We're thrilled to hear that Jenna provided you with helpful and friendly service during your car buying experience. Our team are dedicated to ensuring a smooth and pressure-free process, and it's great to know we met your expectations. We pride ourselves on our knowledgeable staff and commitment to customer satisfaction. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car.

Rated 5 out of 5 stars

The staff were welcoming and friendly…

The staff were welcoming and friendly especially the women behind the desk who's name I have forgotten sorry...she was great ,talking me through the procedure
I was offered a coffee when i arrived and they even had a well stocked soft drink fridge at my disposal
The car was looked after
MOT and service
Washed and valeted
Great service
I would definitely recommend 5 star service....thankyou .

June 3, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your fantastic review, Rose. We are delighted to hear that our friendly staff made your visit enjoyable and that you appreciated the complimentary coffee and well-stocked soft drink fridge. It’s wonderful to know that your car received excellent care with our MOT and service, along with a wash and valet. We pride ourselves on providing a pressure-free environment and outstanding customer service, and your feedback truly reflects our commitment to quality and customer satisfaction. We look forward to welcoming you back soon and continuing to support you throughout your ownership journey. Take care and have a great day.

Rated 5 out of 5 stars

Efficient

Friendly, efficient, professional

June 2, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Norman, for your fantastic review. We are delighted to hear that our friendly and professional team provided you with a smooth experience. Our commitment to excellent customer service and knowledgeable staff is what sets us apart, and it’s wonderful to know you felt valued and supported throughout your visit. Your satisfaction is our priority, and we take pride in our strong aftercare commitment. We look forward to assisting you again in the future and ensuring your continued happiness with your vehicle.Take care and have a great day.

Rated 5 out of 5 stars

Excellent service and good…

Excellent service and good comunication. Couldn't fault it.

June 1, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Micheal, for your wonderful feedback. We're thrilled to hear that you experienced excellent service and good communication. Our friendly staff are dedicated to providing a pressure-free environment and ensuring your satisfaction. We truly value your trust and are committed to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out. We look forward to serving you again.

Rated 5 out of 5 stars

My car went in for a service and mot

My car went in for a service and mot, on arrival staff were very helpful and guided me where to leave my car. The receptionist was brilliant and explained everything to me. Not being a mechanic myself when I went to collect my car I asked the mechanics some questions, they were very helpful and stopped what they were doing to answer and explain the things I asked, which made me happy that they took the time to do this. All the staff were brilliant and very pleasant, cannot fault anything. 😊

May 29, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Jayne, for your fantastic feedback. We're delighted to know that our friendly staff provided you with excellent customer service and took the time to answer your questions. Our team are committed to ensuring a smooth and stress-free experience for all our customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. We look forward to supporting you throughout your journey with our reliable aftercare. Have a wonderful day.

Rated 5 out of 5 stars

New Motobility Car from Acorn

picked our new Mobility car up we were greeted and treated very well by the staff had a nice coffee and the hand over went very smooth and easy with Jenna our sales representative everything was explained clearly and we left with a amazing new Kia Sportage Thank you Jenna and the Acorn team .

May 28, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Diane, for your wonderful review. We are thrilled to hear that your experience picking up your new Kia Sportage was smooth and enjoyable. Our team, especially Jenna, is dedicated to providing excellent customer service in a friendly and pressure-free environment. We truly appreciate your kind words and want you to know that we are here to support you throughout your ownership journey with our reliable aftercare. If you have any further questions please feel free to reach out . Take care and enjoy your new car, happy driving. Have a fantastic day.

Rated 5 out of 5 stars

Went to look at a car

Went to look at a car, Chris came out to see if we needed any help, went through the spec and features of the car we came to view, Chris was courteous and was there when we need any questions answered. During our visit Chris wasn’t pushy and we did purchase the car.

May 25, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Claire, for your fantastic review. We're delighted to hear that Chris provided you with excellent customer service in a pressure-free environment. Our friendly staff is dedicated to ensuring a smooth and transparent car-buying experience, and it's wonderful to know you felt supported throughout your visit. We truly value your trust in us and remain committed to offering quality aftercare as you enjoy your new vehicle. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.

Rated 5 out of 5 stars

efficient, helpful

Efficient, helpful, friendly

May 22, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your wonderful feedback. . We're thrilled to hear that you found our team efficient, helpful, and friendly. Our knowledgeable staff is dedicated to providing a pressure-free and reliable experience. We pride ourselves on our commitment to quality customer service and aftercare, ensuring that you feel valued and supported throughout your ownership journey. Your satisfaction is our priority, and we appreciate your trust in us. If you need any further assistance, please don't hesitate to reach out. Take care and have a great day.

Rated 5 out of 5 stars

Kia Software Update

Everything preceeded as arranged.

May 12, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your 5-star review, Alyn. We're thrilled to hear that you had a positive experience with our friendly staff. Our commitment to providing reliable customer service and a pressure-free environment is at the heart of what we do. We strive to ensure a smooth experience, and it's wonderful to know we met your expectations. Your satisfaction is our priority, and we look forward to supporting you throughout your ownership journey. If you have any questions or need assistance, please don't hesitate to reach out. Take care and have a great day.

Rated 4 out of 5 stars

All went according to booking schedule…

All went according to booking schedule on Tim with good communication.
Advised with video report and car returned in clean condition.

May 7, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Dear David, thank you for your wonderful feedback. Our team takes great pride in providing excellent customer service, and it's fantastic to know that our friendly staff made a positive impression. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to supporting you throughout your journey. If you need anything else, please don't hesitate to reach out. Take care and have a great day.

Rated 5 out of 5 stars

Excellent Team

Ease of booking the service recall for a date to suit myself.
Comfortable waiting area with decent coffee machine and cold drinks fridge too.
Excellent video from Simon, car health check.
All the the Team at Acorn are very helpful and courteous

May 6, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Jacquie, for your fantastic feedback. We are delighted to hear that you enjoyed first-class service at our reception. Our friendly staff is committed to providing reliable and quality customer service, ensuring a smooth and pressure-free experience for all our customers. Your satisfaction is our priority, and we truly appreciate your recognition of our efforts. If you have any further questions or need assistance, please feel free to reach out. We are here to support you throughout your ownership journey with honesty and care. Take care and have a great day.

Rated 5 out of 5 stars

Great

Great service. New service manager really seems to care.

May 7, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Steven, for your fantastic feedback. We are delighted to hear that we provided you with the helpful and honest service we strive for. Our team is committed to creating a pressure-free environment and ensuring your satisfaction at every stage of your ownership journey. We truly value your trust and are here to support you with any further needs. Please feel free to reach out anytime. Take care and have a fantastic day.

Rated 5 out of 5 stars

Excellent all round service

Excellent friendly reception. Car serviced within the expected time frame. Kept informed. Car returned in a fully cleaned state. Very helpful handback with questions expertly answered.
Excellent all round service.

May 5, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your kind words, Brian, We're delighted to hear that the team provided you with such helpful and efficient service. Our friendly staff is dedicated to creating a pressure-free environment where you feel valued and supported .Should you have any further questions or need assistance, please don't hesitate to reach out. We look forward to supporting you throughout your ownership journey with our reliable aftercare. Take care and have a great day.

Rated 5 out of 5 stars

In out

In out, no shaking it all about lol

May 5, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, Michael for your fantastic feedback. We are delighted to know that you enjoyed our quick and efficient service. Our friendly staff are dedicated to creating a pressure-free environment. Your trust means the world to us, and we are committed to providing excellent aftercare and support throughout your ownership journey. If you need anything further, please feel free to reach out. We look forward to serving you again soon. Take care and have a great day.

Rated 5 out of 5 stars

Very helpful from the minute I walked…

Very helpful from the minute I walked in the door all the information I needed

May 1, 2026
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you, for your fantastic review. We are delighted to hear that our knowledgeable and friendly staff made your car-buying experience enjoyable. Your satisfaction is our priority. We pride ourselves on creating a pressure-free environment and supporting you throughout your ownership journey. Your trust in us means a lot. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.

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