Chris was fantastic from start to finish, we could not have asked for more. He is extremely knowledgeable, not only about the car, but about the motability scheme, which was such a help. The experienc... See more
Company replied
Location
Switch locationThe Central Garage, Waters Green, SK11 6JS Macclesfield, Cheshire, GB
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See what reviewers are saying
was looked after on arrival with my Dog Minnie, took a bit longer than expected, but with the valeting wash and Vac was well worth it. Thanks to Lesley and Team for the Visit, 💯👌🌈
Company replied
We were allowed to look around available cars without as sales agent jumping straight on us to allow us to view all options with no pressure. Once we wanted to speak to a sales agent process wa really... See more
Company replied
From the initial booking of my service to collecting my car following the service was a good experience. The reception desk ladies were extremely helpful, friendly and very professional, Leslie was t... See more
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Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
The Central Garage, Waters Green, SK11 6JS, Macclesfield, Cheshire, United Kingdom
- 01625 422226
4.8
Excellent
668 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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David was superb!
David was warm, friendly and professional. He was very knowledgable and approachable. This was also helped by good service, quality vehicles and competitive pricing. Well done.
April 12, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you, for your fantastic feedback! We're delighted to hear that David provided you with such excellent service. Our dedicated team are committed to creating a pressure-free sales environment, ensuring that your experience is both enjoyable and stress-free. Your satisfaction is our top priority, and we truly appreciate your recognition of our friendly staff. Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to support you throughout your entire ownership journey with reliability and honesty.
Everything was exactly as described and…
Everything was exactly as described and dealt with in a friendly manner and on completed on time
April 9, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you, Kevin, for your wonderful review. We're thrilled to hear that everything met your expectations and that our friendly staff made your experience enjoyable. Our commitment to quality and reliable customer service is at the heart of what we do, and it's great to know that we delivered on that promise. If you need any further assistance or support in the future, please don't hesitate to reach out. We truly value your satisfaction and look forward to serving you again. Take care and enjoy your new car. Happy Driving 🚗 have a fantastic day.
Katie and the Team were amazing.
Katie and the team really looked after me when I went in looking for a part exchange. Katie took her time explaining everything and was super kind and friendly. I walked away with a new car and a huge smile on my face! Thank you all so much! I highly recommend coming here for your new car.
April 2, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you, Nicole, for your fantastic review. We're delighted to hear that Katie and the team provided you with such a friendly and pressure-free experience during your part exchange. Our knowledgeable staff are committed to ensuring a smooth and transparent car-buying journey, and it's wonderful to know you left with a huge smile. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any further questions, please don't hesitate to reach out. Take care and enjoy your new car 🚗 Happy driving. Have a fantastic day.
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you, Janine, for your wonderful feedback. We're thrilled to hear that you experienced great service and felt informed throughout your journey with us. Our friendly staff is dedicated to providing a smooth and transparent experience, and your satisfaction is our top priority. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you need any further assistance, please don't hesitate to reach out. We're here to help. Take care and have a great day.
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you, Zara, for your wonderful review. We're thrilled to hear you had a seamless experience with our team. Our friendly staff is dedicated to providing reliable and trustworthy customer service, We pride ourselves on our commitment to quality and aftercare, supporting you throughout your ownership. Your satisfaction means the world to us, and we look forward to assisting you again in the future. Take care and have great day.
Very friendly and good service
March 31, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you, Alex, for your wonderful feedback. We are delighted to know that you enjoyed our friendly service. Our dedicated team strives to create a pressure-free environment where you can feel confident in your choices. Your satisfaction is our top priority, and we truly appreciate your trust in us. Should you have any questions or need assistance in the future, please feel free to reach out. We are here to support you throughout your entire ownership journey and ensure a smooth experience. Take care and have a fantastic day.
Chris and Katie were very friendly and…
Chris and Katie were very friendly and professional and helpful. Katie was so helpful on the test drive and i think that the car is fantastic.😃
March 28, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you so much for your wonderful review, David. We are delighted to hear that Chris and Katie provided you with such friendly and professional support during your test drive and that you think the car is fantastic. We truly appreciate your trust in us and look forward to welcoming you back for any future needs with our reliable service. Enjoy your new car.
Fast response, excellent servuce
Fast response, quick visit, Katie brilliant, knowledgeable and got the coffee right immediately. Paperwork instant and perfectly explained, car beautifully presented.
March 29, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you so much for your fantastic review, Colin. We're delighted that Katie provided fast and reliable service, and that you loved your beautifully presented car and the coffee tasted good. We strive for 100% satisfaction, and it is great to see you had such a positive experience . it's experiences like yours that really keep us motivated. Your feedback is invaluable to us, and we can't wait to welcome you back for more quality support soon. Please don't hesitate to reach out if there's anything additional we can do for you. Take care and enjoy your new car. Happy driving 🚗 have a fantastic day.
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you so much for your kind words, Martin. We're delighted to hear you found our service good and appreciate your recognition of our honesty and reliability. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Macclesfield. We look forward to welcoming you back soon for an even better experience and continuing to earn your trust. We hope you are enjoying your new car.
First year service check on my EV3 at…
First year service check on my EV3 at Acorn in Macclesfield. Great presentation of the checks via a video from the technician all completed with a complementary car valet. The company always delivers service satisfaction with regular updating of my service timings and a comfortable environment to wait if required.
March 23, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you so much for your fantastic review, Gary. We're delighted that you appreciated the great presentation of the checks and the complimentary car valet, as well as our reliable service and comfortable waiting environment. Reviews like this give us motivation and help us ensure we provide high-quality care. Your trust in us means everything, and we can't wait to support you again in the future. Have a great day!
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Dear Bob & Wendy, thank you for your fantastic review. We are delighted to hear that our friendly staff provided you with a pressure-free sales environment and a smooth car-buying experience. Your satisfaction is our top priority, and we are committed to offering reliable aftercare and support throughout your ownership journey. We truly appreciate your trust in us as a trustworthy dealership and look forward to assisting you again in the future. Take care and have a wonderful day.
Absolutely over the moon with my Kia…
Absolutely over the moon with my Kia Sportage. I was looked after by Katie who couldn’t do enough for me. The whole experience from my first enquiry to driving off the forecourt was faultless. I would highly recommend this dealership
March 12, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you so much for your fantastic review, Francesca. We are delighted to hear that you are over the moon with your Kia Sportage and that Katie provided you with such excellent customer service. Our knowledgeable and friendly staff are dedicated to ensuring a smooth and pressure-free car-buying experience, and it’s wonderful to know we achieved that for you. Your satisfaction is our top priority, and we are committed to supporting you throughout your ownership journey with reliable aftercare. We truly appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new car!
Really pleased a battery test was…
Really pleased a battery test was sorted at the same time as 2 new tyres fitted, when I asked on the day.
I was a little disappointed the alloys were left dirty after the tyre change.
When I had a Mini Cooper the BMW garage always valeted my car, so again a little underwhelmed this is not part of the Kia customer profile.
Staff always lovely, friendly and willing to help.
March 7, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Sharon, thank you for your wonderful feedback about our friendly staff and the excellent service you received. We are delighted that we could accommodate your battery test alongside your tyre fitting. We sincerely apologise for the oversight regarding your alloys and appreciate your feedback, as it helps us enhance our aftercare. Our commitment to providing a reliable and trustworthy experience is paramount, and your satisfaction is truly important to us. If there is anything more we can do for you, please do not hesitate to reach out. We look forward to welcoming you back soon for a stress-free experience. Take care and have a great day.
Friendly helpful staff
Friendly helpful staff made the test drive and purchase nice and simple.
February 26, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you for your fantastic feedback, Graham. We are delighted to know that our friendly and helpful staff contributed to a smooth and transparent car-buying experience for you. Our commitment to excellent customer service in a pressure-free environment is at the heart of what we do. We value your trust and are dedicated to supporting you throughout your ownership journey with reliable aftercare. Your satisfaction is our priority, and we look forward to assisting you with any future needs. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Jenny in sales was very informative…
Jenny in sales was very informative about the whole experience and very patient and friendly.
February 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you for your fantastic feedback, Dave. We are delighted to hear that Jenny provided you with such knowledgeable and friendly service. Our team is dedicated to creating a pressure-free sales environment and ensuring a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we are committed to supporting you throughout your entire ownership journey. We truly appreciate your trust in us as a reliable dealership and look forward to assisting you . If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Excellent service department
Excellent service department, I could not pick it up so they kept it over night, nothing too much trouble for them.
Going back for mot @ and service in a couple of weeks and I know it will be done to a high standard
February 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hi Jack, thank you for your wonderful review. We are thrilled to hear that our service department could accommodate your needs and provide you with such a positive experience. Our friendly staff is dedicated to ensuring reliability and quality in everything we do. We look forward to welcoming you back for your MOT and service soon. Your satisfaction is our priority, and we are here to support you throughout your ownership journey. See you soon. Have a great day.
The experience was good
The experience was good. I went in to discuss options moving forward as my PCP arrangement is nearly over.
I came away with some interesting options.
So I was happy.
February 17, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you Pete for your wonderful review. We're thrilled to hear that you found our options interesting and that your experience was positive. Our friendly staff are dedicated to providing reliable and trustworthy service, ensuring a pressure-free environment for all our customers. We are committed to supporting you throughout your journey with us, and we appreciate your trust in our quality services. If you have any further questions or need assistance, please don't hesitate to contact us. Your satisfaction is our priority!
Mark was friendly and welcoming
Mark was friendly and welcoming, and I appreciate that. However, I was disappointed by the level of EV knowledge during my visit.
I was told the car did not have regenerative braking and did not have a heat pump. I was also told this had been checked and confirmed.
After leaving, I reviewed the dealership’s own advert again, and both features were clearly listed for this specific model. Independent reviews of this model also confirm these features as standard.
The information given to me was incorrect, and it influenced my decision not to proceed. The car was sold shortly after.
I don’t believe this was intentional, but accurate technical knowledge is essential when advising customers on electric vehicles. I expected a higher level of product understanding from a main Kia dealership.
February 12, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hi Simon, thank you for your feedback. I'm pleased to hear that Mark made you feel welcome, but I sincerely apologise for the incorrect information you received about the EV features. We pride ourselves on our knowledgeable and friendly staff, and I understand how crucial accurate details are for your decision-making. Your experience does not reflect our strong commitment to quality customer service and aftercare. We will address this internally to enhance our team's understanding. I appreciate you bringing this to our attention and hope to provide you with a more satisfying and pressure-free experience in the future. Feel free to reach out to us at customercare@acorn-group.co.uk.
Great car buying experience
Dealing with Jenna was great! She was super helpful and made the whole process of exchanging and buying a new car an easy experience. Thanks so much !
February 17, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you for your fantastic feedback. We are delighted to hear that Jenna provided you with such excellent customer service and made your car exchange and purchase a smooth and stress-free experience. Our friendly staff are dedicated to creating a pressure-free sales environment, and your satisfaction is our top priority. We truly value your trust in us and are committed to supporting you throughout your ownership journey. If you need any assistance or have questions, please feel free to contact us. Take care and enjoy your new car.
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hi David, thank you for your wonderful feedback about our cars being well presented. We take great pride in providing a smooth and transparent car-buying experience, supported by our friendly staff who are always ready to assist you in a pressure-free environment. Your satisfaction is our top priority, and we are dedicated to offering reliable aftercare throughout your ownership journey. If you have any questions or need assistance, please do not hesitate to reach out. We truly value your feedback and look forward to serving you again. Take care and have a great day.
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