Advance Vauxhall Reviews 

287
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly, extremely helpful, and knowledgeable staff who guide buyers through the vehicle purchase process with great care and patience. Many people highlight that sales representatives create a very welcoming environment, answer all questions clearly, and never make customers feel rushed or pressured. However, some customers also noted frustrating experiences involving delayed vehicle repairs, unexpected extra costs, and difficulties getting timely updates from the service team. Several reviewers expressed deep disappointment regarding poor communication, unresolved car faults, and a noticeable lack of customer support when dealing with post-purchase complaints.

What people talk about most

Staff

Clients share positive opinions on staff, noting that representatives are helpful, knowledgeable, and... See more

Service

Reviewers highlight ambiguous aspects of service, as experiences with the dealership are sharply divided.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, marked by significant frustration... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While many customers... See more

Price

Consumers express deep frustration and dissatisfaction regarding unexpected price increases, misleading... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t thank Shaq enough! He’s an absolute massive asset to Vauxhall and from start to finish he made the whole process of finding my first car so easy and so much fun. I was a bit nervous g... See more

Company replied

Rated 5 out of 5 stars

I visited the Vauxhall branch in Romford and was greeted by a very warm welcoming and friendly sales advisor, who goes by the name of Josh Sumner. From start to finish Josh provided us with outst... See more

Company replied

Rated 5 out of 5 stars

After leasing my cars from work for the past ten years it was time to purchase my own vehicle due to unforeseen circumstances.Having dealt with big car dealership's in the past and having an absolutel... See more

Company replied

Rated 5 out of 5 stars

We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pres... See more

Company replied


Company details

  1. Motor Vehicle Dealer

Written by the company

Visit Advance Vauxhall in Berkshire, Buckinghamshire & Hertfordshire, established dealership and servicing specialist. Explore our website to browse through our stock and discover our full range of offers. Get in touch today to discover the benefit...


Contact info

3.8

Great

TrustScore 4 out of 5

287 reviews

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3.8

All reviews

(287)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

New car

I picked up my new car from Vauxhall Watford today and just wanted to say a huge thank you to Sales Executive Martin Diep. From start to finish, Martin was an absolute pleasure to deal with. He was incredibly kind, attentive, and genuinely caring throughout the entire process. What really stood out was how reliable and trustworthy he was—he did exactly what he said he would, with no fuss or pressure.

Martin made the whole experience smooth, stress-free, and even enjoyable. It’s clear he truly cares about his customers and goes the extra mile to make sure everything is just right. I’m really happy with my new car, and even happier with the outstanding service I received. Thank you again, Martin!

Many thanks
Teresa Dadzie

May 13, 2025
Unprompted review
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Reply from Advance Vauxhall

Hi Teresa,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear how happy you are with your new car and the service you received from Martin. He truly embodies the values we strive for at Vauxhall Watford, and your feedback means a lot to all of us.

We’ll be sure to pass on your compliments—Martin will be thrilled to know he made such a positive impact. Enjoy your new car, and please don’t hesitate to get in touch if there’s anything you need in the future!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Peugeot E-2008 diagnostic

Booked my Peugeot E-2008 in for a diagnostic after getting the dreaded electric traction fault which a different garage couldn’t identify. Got an appointment the next day of calling. The problem was identified the same day and a repair made for the next morning with the car ready to collect. My car was under an extended warranty through Cinch who were incredibly difficult and unhelpful but Tiaan Swart was incredible and refused to let them get away with it. He went above and beyond on multiple phone calls and emails until they approved the claim which I had resigned myself to lose. I never felt under any pressure and his customer service was brilliant and I was kept in the loop at all times. Will definitely only use Advance Maidenhead for all future services and repairs (hopefully not needing the latter).

May 7, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for taking the time to leave such a detailed and thoughtful review. We're really glad we could get your Peugeot E-2008 back on the road quickly, especially after a frustrating experience elsewhere. Tiaan will be absolutely thrilled to hear your kind words — he truly goes the extra mile for our customers, and it's great to see that recognized.

We're sorry to hear about the challenges you had with the warranty provider, but we're proud Tiaan was able to support you through it and get the result you deserved. We really appreciate your trust in Advance Maidenhead, and we look forward to taking care of your vehicle in the future — hopefully just for routine maintenance!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

The member of staff Naz Kurmi has been…

The member of staff Naz Kurmi has been dealing with me from day one. My van has been in for a complex repair and I have been dealt with in the most professional manner.

He also helped me with a courtesy vehicle while mine was in for repair.

I'm very happy with entire service from beginning to end.

May 12, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you for your fantastic feedback. We're so pleased to hear that Naz Kurmi has looked after you from the very start and that you felt supported throughout what sounds like a complex repair. Providing a professional and smooth experience — including arranging a courtesy vehicle — is exactly what we aim for. We're glad you were happy with the service from beginning to end, and we truly appreciate you taking the time to share your experience.
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Very Good customer service provided by…

Very Good customer service provided by Naz Kurmi. Had car serviced. Keep up the good work. 👍🏾

May 10, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you for your kind feedback! We're glad to hear you received great customer service from Naz during your visit. We'll be sure to pass along your praise—he’ll really appreciate it. Thanks again, and we look forward to welcoming you back!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Thank you Maj

I would like to say a big Thank
You to Sales Manager Maj at Advance Vauxhall Slough. He is polite and courteous, delivering excellent customer service. He goes Above and Beyond to help. Well Done to all the Team :)

May 8, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Maj provided such outstanding service and went above and beyond to support you. He truly leads by example, and your feedback means a lot to the entire team here at Advance Vauxhall Slough. We'll be sure to pass on your thanks to Maj and the rest of the team—this will make their day!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

I brought a second hand car from Vauxhall

I brought a second hand car from Vauxhall, Watford (Martin Diep) This was the first time I had brought a Vauxhall having had Fords all of my life. Martin was professional, courteous not at all pushy and very patient with all my queries and my x3 test drives!! He was extremely thorough and knowledgeable and the whole transaction was seamless and stress free.

I would definitely recommend going to see Martin if you are looking to buy a new car.

May 3, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for taking the time to share your experience! We're delighted to hear that Martin made your transition from Ford to Vauxhall such a smooth and positive one. His professionalism, patience, and dedication truly shine through, and we're thrilled he was able to help you feel confident in your decision—three test drives and all!
We really appreciate your recommendation and hope you enjoy every mile in your new car.
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Excellent customer service Thank you

I would like to say a big Thank you to Reece for all his help and excellent customer service. I am grateful for his advice and expertise.
Reece did all possible to help in my search for a new car.
Well Done and Thanks to all at Advance Vauxhall Slough.

May 8, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that Reece provided you with excellent support and guidance throughout your car search.

Your appreciation means a lot, and we’ll be sure to pass your thanks on to Reece and the rest of the team here at Advance Vauxhall Slough. We’re glad we could help you find the right vehicle, and we wish you all the best on the road ahead.

Take Care
The Customer Care Team

Rated 5 out of 5 stars

Exceptional Service from Reece at Advance Vauxhall Slough

I had the pleasure of working with Reece Elverstone at Advance Vauxhall Slough, and I cannot recommend him highly enough. From our initial consultation to the final handover of my new vehicle, Reece demonstrated professionalism, patience, and a genuine commitment to ensuring I received the best possible service.

Navigating the Motability Scheme can be daunting, but Reece made the entire process seamless. He took the time to explain every detail, answered all my questions, and provided tailored advice to help me choose the perfect vehicle for my needs. His extensive knowledge of the scheme and the available Vauxhall models was evident and greatly appreciated.

What stood out most was Reece's attentive and compassionate approach. He listened carefully to my requirements and worked diligently to find a solution that suited my lifestyle. His dedication to customer satisfaction is truly commendable.

If you're considering the Motability Scheme and seeking expert guidance, I wholeheartedly recommend Reece at Advance Vauxhall Slough. His exceptional service has made a significant positive impact on my experience.

May 5, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for taking the time to share such a thoughtful and detailed review. We're absolutely delighted to hear about your positive experience with Reece Elverstone at Advance Vauxhall Slough.

Reece takes great pride in supporting our customers through the Motability Scheme, and it’s clear his dedication, patience, and professionalism made a real difference in your journey. Your kind words are a wonderful reflection of the care and attention he strives to provide every day.

We’re thrilled that you found the perfect vehicle to suit your needs and that Reece was able to guide you through the process with clarity and compassion. Your recommendation means a great deal to us.

Thank you once again, and we wish you many happy miles ahead in your new vehicle!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

I was in the market for buying a new…

I was in the market for buying a new car and I had my heart set on a new Clio as that is what I had driven since I passed my test but for some reason I wanted to rule out getting a Corsa so i popped down to my local Vauxhall dealer in Watford just to put my mind at ease, when I entered the showroom I was approached by a lovely salesman called Kishan I told him I wasn’t actually looking to buy a Corsa I just wanted to see what they are like compared to the Clio’s, he was understanding and wasn’t pushy at all he showed me around the Corsa and explained what features each addition comes with what car he was very knowledgeable about the cars and he gave me excellent advice. I told him I was going to look at the Clio’s and thanked him for his help, well after going to see the new Clio’s I realised it actually wasn’t the car I wanted and I ended up going back to Vauxhall Watford and explained to Kishan the Clio’s are out and that I’m interested in a Corsa now, he said he would look into finding me my dream car and within a week he did, I am now the happy owner of a new Corsa with the help of Kishan. If you are in the market for buying a new car I would highly recommend buying from this branch, Kishan was amazing with all the knowledge he gave me and all the staff were lovely and everything was explained to me in depth.

April 30, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for sharing your journey with us! We're absolutely thrilled to hear that Kishan was able to support you in such a genuine and knowledgeable way, helping you feel comfortable and informed throughout your decision-making process. It’s always great when a customer finds exactly what they’re looking for, and we’re so pleased that your new Corsa turned out to be the perfect match!

We’ll be sure to pass your kind words on to Kishan and the rest of the team—they’ll be delighted to hear your feedback. Enjoy every moment with your new car, and thank you again for choosing Advance Vauxhall Watford. You're always welcome back any time!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Huges Thanks to martin from Vauxhall…

Huges Thanks to martin from Vauxhall Advance I bought my recent car and my experience was excellent. He is honest, helpful, straightforward and an experienced employee. All my questions were answered properly.

April 25, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you for your kind words! We're so pleased to hear that your experience with Martin was excellent. He’s a valued member of our team, and it’s great to know his honesty, helpfulness, and experience made such a positive impression. We’ll be sure to pass along your thanks to him. Enjoy your new car, and we’re always here if you need anything in the future!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Fantastic service, everything i could have asked for!

I bought a car from Advance Vauxhall (Slough) and had the pleasure of dealing with Reece! He went above and beyond for me and made me feel so comfortable with the purchase. Everything was easy and i had good communication throughout. I would rate 6 stars if i could!

April 17, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for your fantastic review! We're thrilled to hear that Reece made your experience such a positive one. Going above and beyond for our customers is what we aim for, and it's great to know you felt comfortable and well looked after throughout the process. Your kind words—and that 6-star rating!—mean a lot to us. Enjoy your new car, and don’t hesitate to reach out if you need anything in the future!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

The dealership was outstanding!

The dealership made every effort to enable me to get the car I wanted at short notice, so that I could pick it up and drive home to Cornwall.
Reece went above and beyond my expectations, including video calls to see the car and transfers from the station to the dealership to get the car. The final gift of a box of chocolates for me, to thank me for my custom was an unexpected treat!
Thanks particularly to Reece, but also the rest of the team who were all so friendly and helpful. I and my husband are especially pleased with the car which is as described on the website and has been just what we wanted. I highly recommend this dealership.
G.Gwilliam

April 12, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for your wonderful review, G. Gwilliam! We're absolutely delighted to hear that Reece and the team were able to make your car-buying experience smooth, enjoyable, and memorable—especially given the short notice and long journey from Cornwall.

Reece will be thrilled to know his efforts, from video calls to station transfers, made a difference, and we're glad the chocolates were a welcome surprise! It's fantastic to hear that both you and your husband are happy with your new car and that it lived up to expectations.

We truly appreciate your recommendation and kind words, and we hope the car brings you many happy miles ahead. If you're ever in the area again, you're always welcome at Advance Vauxhall.
Take Care
The Customer Care Team

Rated 1 out of 5 stars

worst car showroom in the world

worst car showroom in the world (Slough) unprofessional and very rude. I do not recommend!!! I bought a new car that has broken down twice already ( within 2 months) and no one bothers to help. Customer service also ignores the problem so the case will be forwarded to a lawyer.

May 1, 2025
Unprompted review
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Reply from Advance Vauxhall

We’re very sorry to hear about your experience and sincerely apologise for the frustration you’ve faced. This is far from the level of service we aim to provide. We understand how disappointing it must be to experience issues with your vehicle, especially so soon after purchase, and we regret that you feel let down by our team.

We take feedback like this seriously and would appreciate the opportunity to look into your case further to see how we can help resolve it. Please contact our team on servicebookings@advancevauxhall.co.uk so we can get this dealt with as soon as possible
Take Care
The Customer Care Team

Rated 5 out of 5 stars

I recently purchased a car from Advance…

I recently purchased a car from Advance Vauxhall, and my experience was fantastic! Ahmed was incredibly helpful and knowledgeable. He patiently answered all my questions and made the entire process smooth. Communication was excellent, and I never felt rushed or pressured. I highly recommend this dealership and Ahmed for anyone looking to buy a car!

May 2, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us at Advance Vauxhall. Ahmed will be especially pleased to know his support and clear communication made your car-buying journey smooth and stress-free. We truly appreciate your recommendation and hope you enjoy every moment with your new car. If you need anything in the future, we’re always here to help! Take Care
The Customer Care Team

Rated 5 out of 5 stars

Thanks Ahmed !

I recently bought a car from Vauxhall and was lucky enough to be looked after by Ahmed. From start to finish, the experience was everything you’d hope for when making such a big purchase. Ahmed really took his time to walk me through everything — no typical sales malarkey or pushy tactics, just honest and helpful advice.

He presented all my options clearly and made sure I felt confident every step of the way. What I appreciated most was how relaxed the process felt — no pressure, just support. It genuinely made buying a car enjoyable and stress-free, which is rare these days!

The handover was smooth, well-organised, and everything was exactly as promised. I couldn’t fault a thing.

Brilliant service all round. I’ll definitely be coming back to Ahmed in the future and recommending him to anyone looking to buy a car. Thanks again!

April 30, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear that Ahmed provided you with the kind of car-buying experience we aim for—relaxed, transparent, and genuinely supportive from start to finish.

It’s fantastic to know that you felt informed and confident throughout the process, and that the handover met all your expectations. We’ll be sure to pass your kind words along to Ahmed—he’ll be thrilled to hear your feedback!

We truly appreciate your recommendation and look forward to welcoming you back whenever you're ready for your next vehicle. Enjoy your new car, and thank you once again for choosing Advance Vauxhall!Take Care
The Customer Care Team

Rated 5 out of 5 stars

Ahmed was fantastic!

Ahmed was fantastic!
Received amazing service all round from the team at Advance Vauxhall Watford.
They offered me a fair trade in price and sorted out all the paperwork with ease.
Very professional service.

May 2, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for the fantastic review! We're delighted to hear that Ahmed and the team at Advance Vauxhall Watford provided you with a smooth, professional experience. It’s great to know you were happy with your trade-in offer and that the paperwork process was handled with ease. We truly appreciate your kind words and look forward to welcoming you back in the future!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Its a friendly service

Its a friendly service and also show me the pictures of whats wrong with my car. Highly recommended.

Thanks for NAZ KURMI for explain everything.

May 2, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for your kind words! We’re delighted to hear that you had a friendly service experience and appreciated the detailed pictures of what was wrong with your car. Naz Kurmi will be thrilled to know that their explanations made a positive impact. We truly value your recommendation and look forward to helping you again in the future!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Great service and communication

Great service and communication.
Thank you Naz Kurmi for your support and help .

May 2, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you for your fantastic feedback! We’re so glad to hear you had a great experience with our service and communication. Naz Kurmi will be thrilled to know that their support and help made a difference. We truly appreciate your kind words and hope to assist you again in the future!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Just purchased a used Corsa for my…

Just purchased a used Corsa for my daughter from the Vauxhall Showroom Slough. We received excellent customer service, product knowledge and patience from a great sales woman, Angela Beesley was outstanding. Thanks so much Angela for a great experience.

May 2, 2025
Unprompted review
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Reply from Advance Vauxhall

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had such a positive experience purchasing a used Corsa for your daughter at our Vauxhall Showroom in Slough. Angela Beesley will be especially pleased to know her customer service and product knowledge made a difference. We’ll be sure to pass along your appreciation to her. Wishing your daughter many happy miles in her new car!
Take Care
The Customer Care Team

Rated 5 out of 5 stars

Brilliant service from Sam

Brilliant service. Sam was superb and couldn't have done more to help when I called in. She was friendly, knowledgeable, efficient and nothing was too much trouble. Thank you Sam; you certainly set the bar and they are lucky to have you on the team! Thank you.

April 25, 2025
Unprompted review
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Reply from Advance Vauxhall

Dear Rebekah
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Sam—she truly is a valued member of our team. Your feedback means a lot, and we’ll be sure to pass on your praise to her. We’re lucky to have customers like you, and we’re always here if you need anything in the future.
Take Care
The Customer Care Team

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