Airalbania Reviews 

We booked flight tickets for 2 people from Brussels Zaventem to Tirana for 5th August 2025. First they changed the dates of our reservation to 6th August, and a few days later they simply canceled the flight without offering us another date of reimbursement. At this time, we send lots of emails, they still didnt respond. Air albania owe us 840 euros for the reimbursement of the tickets !!

My flight from Athens to Tirana was cancelled for absolutely no reason. I emailed their customer service and still no answer. This airline company is a big scam. Don’t book it at any cost, you’ll get screwed….

I missed my flight due to the complete lack of responsibility from Air Albania, in cooperation with Turkish Airlines. This is the second time in a row I’ve had a terrible experience with them.

They do not allow online check-in, and at the airport, they delay opening the check-in counters without any explanation. This time, the counter opened only 50 minutes before the flight, which is absolutely insufficient time to reach the gate—especially in a massive airport like Istanbul.

Their customer support is nonexistent—no response, no information, no calls answered. The lack of communication and accountability is alarming.

What makes this worse is that we are paying full prices, not low-cost fares. Yet the service is far below any acceptable standard.

I am deeply disappointed and frustrated, and I would strongly reconsider trusting this airline again. A complete disregard for the customer’s time, money, and travel experience.

Disgusting company ! I booked flights from Geneva to Tirana, and two weeks before the trip, the airline canceled them for no reason. I've already sent three emails asking for a ticket refund. They have gone unanswered, no refund. Customer service doesn't exist. Avoid this airline at all costs.

They canceled our flight Brussels - Tirana without any explanation, without information how to obtain a refund. Reached out to customer care: zero reply. Zero help. And as it seems, also zero refund. Whatever you do, DO NOT book with Air Albania.

If there were a "zero star" option, I would select it. In February, there was a significant promotion campaign regarding a new direct route from Brussels to Tirana at an affordable price. We booked our tickets; however, the airline subsequently cancelled our flights 2 days ago without any explanation. Upon checking their website, I discovered that not only were our flights cancelled, but all flights from Brussels in July had been cancelled as well. As our trip was already planned, we booked with another company. Nevertheless, I am still attempting to obtain a refund from Air Albania. Despite sending three emails and making several attempts to contact Customer Service via phone, I have not been successful in reaching them!!!!!!!

Digusting company, 2 weeks before summer starts they decided to cancel everyone’s flights from Brussels to Tirana, this was a new flight they just started promoting!
Never ever gonna book anything with them again. Scammers!

They just canceled our trip, no reason, no apologies, no compensation!
In addition, will reimbursement will take up to 14 days!!!!
Never again!

The customer service is an absolute nightmare. I’m waiting for a refund because my flightcancellation on Mai 31 & juni 7th 2025. i also send them several mails, but my money ???. DO NOT TRAVEL WITH AIR ALBANIE !!!!!

Air Albania is not the one aye. They cancelled our flight the DAY of our trip from Milan-Tirana with no explanation or reschedule. The clerk at the desk simply shrugged his shoulders and said sorry, with no help pertaining to getting us another flight or a refund. NO reply from any customer service, their number doesn’t exist. They then cancelled our return flight 3 days later. Don’t book with them if you’re trying to plan a definitive itinerary. Wizzair or Ryanair are bad but at least you’ll get where you need to go.

My rigid luggage was broken from all the sides. It has been over 3 months and I still haven't received the reimbursement that the customer support agreed upon.

The customer service is an absolute nightmare. I’m waiting for a refund because the flight was 5h late (it was in may 2024) and since almost 10montha, I’m fighting to get a refund! Every months I’m contacting them and they are sending each time the same message ‘your file has been sent to the finance service’ but I never heard of them!
I’ll never fly with them again.

Cheaters. Never try buy a flights

Flight got canceled 12 hours before departure. Horrible service. If you have any other option, avoid!

I had made a reservation for Tirana and a few days before the flight was scheduled to depart, it was canceled and went two days later for no reason.

They overbooked our flight from Tirana to Istanbul by almost 15 person! It was at first of September. Then the other flight delayed 3 hours. They accept the pay compansation at October but they did not do it yet. Now they do not even answer my e-mails! It’s not okey!

Travelled on Air Albania Business Class from Tirana to Istanbul on October 5th, 2024. Neither of my checked bags arrived in Istanbul, and even though I emailed them the same day, I did not receive any communication from them until October 10th, two days after I returned home. I did purchase some essential items to get me through the three night stop over in Istanbul, but am still to receive compensation from Air Albania even though I have submitted a claim to their customer service email address. They are not only slow in responding to emails, but keep referring me to a non existent claim form on their website.

My business class trip was booked directly through Turkish Airlines, with the Tirana to Istanbul segment on Air Albania. Air Albania was negligent in not properly tagging my bags with Priority Labels, and took five days to even respond to my emails regarding the lost luggage. Airlines tag Business Class passengers' bags with Priority labels. If they were tagged properly, it is likely that the bags would have made it to Istanbul on my flight or at least the next day. My three day stop over vacation was ruined as each day I was anticipating that the bags would arrive. Air Albania has not so far compensated me for the cost of the items purchased, and all communication has ceased. The last email was on November 19th in which they advised me to contact Turkish Airlines for compensation!

I did not realize that other passengers too had experienced issues with Air Albania until I read their reviews. If Air Albania were to play in the international airline business, they should act in a responsible manner, and provide passengers the service they deserve. I would not have travelled with Air Albania if I had known that the level of service is so pathetic. After waiting patiently for over two months, and following several emails to them, I decided to write a review warning other passengers about Air Albania's pathetic customer service.

My flight was cancelled and I was offered a refund as the only choice. After I insisted to be rebooked on another flight, they did. Passengers were allowed to go through the gate and then forced to wait on the tarmac for about an hour, as there was no plane to get onto. Then we arrived to destination without luggage, nobody's luggage was loaded onto the plane. Their customer service is just useless, countless emails and calls were either unanswered or they answered and lied. I am Albanian and am disgraced with my own country's airline which is actually just a subsidiary of Turkish Airline.
NEVER AGAIN!

Do you self a favour and do not fly with Air Albania. First they cancelled our flight for which they send an email to say your flight has changed but all the new flight details were the same. It wasn’t until we called them that they said no that flight is cancelled and we can put you in an earlier flight if you like. So if we relied on the email we would have rocked up at the airport to find out flight was cancelled. Then they lost our luggages for flight Tirana to Istanbul (there were at least another 15 families on same flight with no luggages in Istanbul). 4 days later numerous emails and screenshots of where luggages are, numerous phone calls to the so called customer service line (which advises to just send email) and still not one email acknowledgment from air Albania to say we have received your email and are looking into it. Nothing! Not one automated response. The customer service line can only sell tickets, you can not speak to a manager, can not speak to anyone that can assist. The only response from customer service… send another email and we will reply as soon as possible. Obviously 4 days is not as soon as possible. I wonder what as soon as possible equates to for air Albania, a month, a year?
I myself am Albanian and i loved visiting my country, I encourage you to visit the beautiful country of Albania but do not use Air Albania.

If I had a chance not to give any stars I will. The worst customer service . I learned my flight was canceled with their albinia only when I got to the airport and they were saying we are not flying today. I had to purchase another ticket with a different company which it cost me a lot of money. This experience made me decide to get another airline when I go back to Albania.