Airalbania Reviews 

The worst experience with an airline, a man in the front desk didn’t allow us to get in the plane because we didn’t check in online even the website didn’t allow us to do it. I wish I could post a picture of this man.

I had booked a flight three months beforehand from Tirana to Istanbul on 28/09 and return Ist -TR on 02/10. They notified me with email two weeks before the flight that they canceled my return flight, saying they werent flying at all that day, however two other friends of mine who were on the same return flight didn't receive the same notice, also the flight wherever i checked was still ok. Ruined my entire plans and holidays. Horrible, rude, irresponsible company and staff.]Wouldnt recommend anyone to fly with this airline

Thank you Air Albenia for professionalism and respect towards clients.
Much appreciated the efforts and great help with arranging our flight, in order to catch in good time our connecting flight.
Skillful and highly professional staff.
We will certainly choose again Air Albenia 😊

Very good airline .

The best airline it has everything even tvs i enjoyes my flight i will always fly with this company

Best Airline to travel to Albania with ,from my experience with other companies is way much better for everything

As an ethnic Albanian, I was extremely pleased to be able to fly with Air Albania and so I did so from Milan.

But unfortunately I had an experience that I have never had anywhere else in the world. The people in charge of Air Albania broke into my suitcase and stole 1000 euros from it. This kind of thing never happened to me before, not even during my trip to South America.

My home country of all countries stabbed me in the back here, wow, this realization almost hurts!

People, stay away from this airline, no matter how good the offer is, you will be robbed and lied to.

I bought the tickets through booking.com to fly from Albania to Milan with Air Albania my flight was supposed to be on July 18. I got the email saying that Air Albania wants to cancel my flight. there was no flying to Milan.I called them, saying you think you’re gonna fool me. There is no flight between 18 to 22nd from Albania to Milan or you over sold tickets and you’re cancelling my flight to resell them more expensive. I called them because I didn’t get the money back. They told me to contact booking.com because they refund it to booking.com and when I came back to Canada, I called them on 29 July Air Albania did not send any cancellation to booking.com I don’t know who to believe, but I do not trust Air Albania to fly anywhere. They don’t deserve not even one star but it doesn’t allow me to write a review without one star. Stay away from air Albania

My Istanbul to Tirana flight got delayed by 12 hours.
My travel insurance company requires written documentation from Air Albania for my claim.
The documentation must state the reason for the delay and the original time of departure and the actual time of departure.
I've been trying for a month to get Air Albania to email me the reason for this flight delay.
Was it engine problems? Electrical issues?
There has been no reply to my emails and impossible to call them.

You can't claim any compensation from any of those flight claim compensation websites as they're not based in Europe.

Horrible experience with them.
This flight was booked via Turkish Airlines. Theyre equally as bad.

By far the worse customer service I have experienced in the past 15 years.

They lost my bags and after going to the lost and found office they never answered my calls or emails to let me know what happened. I found the bags by contacting a million other people. "Air Albania" is not the pride of the country but more similar to the feeling you get when you think about the cake of the 100th anniversary of independence.

My flight got canceled. Nobody from AirAlbania is reachable. My emails go unanswered. I didn‘t receive a refund or a compansation. Highly unprofessional and disappointing experience.

First time flying this airline and will be the last time flying it also. Worst customer service, horrible communication with delay lasting 11+ hours without any explanation. Our flight to leave Istanbul was first delayed by about 30 or so minutes which is fine, we all understand delays happen. We then went on to board the flight and got to the runway, when the captain then announced that the brakes were too hot and needed to wait a few minutes, after about 30 minutes he came back and said that he needed to turn the plane back to the gate. When we got to the gate the captain said to remain seated and the engineer team was going to fix the problem then and there we got LIED TOO ONCE AGAIN!!! Then they said there is a bus downstairs waiting for us and we need to hop off the plane. We all got off the plane and went to the gate, where we got told the delay was 2-4 hours and ended up being 11 hours and 40 mins delay. As a result we were left stranded at the airport. We booked our flights through Turkish airlines but it is operated by Air Albania. We are very upset and annoyed at what happened. We kept getting told 2 hours more etc. it ended up being 11 hour and 40 minute delay.I would never fly with this airline even if the fare was free let alone pay for it. Would not recommend flying this airline to anyone.. Stay away unless you like sitting around at airports to wait for nothing. No apologies or anything from the team at air Albania or by ground staff.

Horrible experience
The fly was delayed for 8 hours without any reason. We didn’t take an email before!Me and my three month baby had a bad experience!

First time flying this airline and will be the last time flying it also. Worst costumer service, horrible communication with delay lasting 4+ hours without any explanation. As a result missed the connection and not only will I not arrive at my destination for another 28 hours, but we’re left to figure it out ourselves. I wouldn’t fly with them again if the fare was free let alone pay for it. Would not recommend flying this airline to anyone. More or less it’s a bunch of inexperienced employees without any management. Stay away unless you like sitting around at airports to wait for nothing.

I have waited more than 10 h in airport and they didn’t give me a reason and i didnt took any answer in email for the refund that i must take from Air Albania

It was a really great stadium amazing atmosphere but the were a lot of people in the toilets in second half and the food was great but the seats were good and not dirty but the toilets give it one star down amazing

Last Saturday we had a flight from Istanbul’s airport to Tirana Int. At 10:50pm there was no announcement of the counter even few minutes before the flight. We went many times to information and the counter man assumed a delay, but the airline did not give a single information. We were late, and the board had a confused message “ go to the counter “ but no counter number. Everybody was so upset and worried. Lack of seriousness from this airline. I will try to avoid it at any cost in the future.

From the initial departure time, Air Albania was delayed for over 6 hours, then another 6 hours, then another 4 hours. During this time, passengers were left without guarantees or explanations for almost 12 hours because there was no special Air Albania staff at the Istanbul airport. They did not allow me to pass through the gate even though I had an official boarding pass. So, I was not allowed to board the flight even though I had an official boarding pass.
I am still applying for a delay certificate, but Air Albania has never accepted it.
Perhaps Air Albania is the worst airline in the world.

Most horrible experience ever!

March 16 we had the return from Tirana to Washington DC. The flight of 7:25 am. Together with 150 passengers already there since 5 am , were told that the flight will delayed for 2 hours. After 2 hours they said we have to wait a bit more and more and more.

After many hours of waiting, around 4 pm they showed as cancelled. We called Turkish Airlines to get the refund, they said that they dont see the flight as cancelled in their system. So no refund either :( Turkish Airlines blaiming Air Albania and Air Albania redirecting the issue refund to Turkish. No solution!

We ended up to book other tickets with Luftansa! We spend 1835 $ (for 2 return tickets ) to get back home! This time Turkish Airlines and Air Albania won but never ever again! These companies should go bankcorrupt of stealing money from people!

Also since Turkey is not in EU, doesnt follow any EU regulations regarding the refunds. SO ABANDON TURKISH AIRLINES & AIR ALBANIA

I had a horrible experience with AirAlbania on March 16, 2024. The flight at 11:35Pm was cancelled with no reason for cancellation. The hotel wasn't provided, as the so called Air Albania customer service said it's delayed for 4:30Am. Then it changed to 6:30, 8:30, 9:30, 10:30, 12:30 and again to 10:30 then at 2:00M. There was no explanation given and Turkish Airline customer services said that they didn't know and they have nothing to do with Air Albania. There was no customer service for Air Albania to talk to. We were 133 people on the first floor of the airport with little kids and older people with no answer to what could come next. If the flight will ever leave. The Air Albania customer service kept telling me the wrong information about the departure time that was completely off with what was showing in computers. When I asked to talk the manager she said " it's not possible". We finally all went upstairs at the Turkish customer service and started striking.
No answer, was given they finally brought sandwiches for everyone, and that offended lot of Albanian's as they were not there to beg for food. Finally lot's of people had to call a bus to start driving to Albania 17 hours. Since my ticket was from Turkish Airlines, I was sent to Greece, and then from Greece to Albania. As much as I want to support the country I was born in (Albania). I'll never fly air Albania again. I'll also never use Turkish Airlines, as they treated Albanian's really bad.