Airbnb Reviews 

Sh*thole rentals. Avoid at all costs. Try VRBO instead.

My first and last experience with Airbnb. Because of the flu we needed to cancel 5 days before we were to arrive and the refund was less than 1/3 of what we paid - I’ll book a hotel next time at least I can get my money back! What a ripoff....

extremely unreliale service and they permit hosts a 24 hour cancellation regardless of when the reservation was made. DO NOT USE THIS SITE AS IT IS EXTREMELY UNRELIABLE.

I own a vacation rental which is listed through Evolve Vacation Network which I am extremely pleased with. Through Evolve, my property appears on several vacation rental sites including AirBnB. The property information appears correctly on Evolve and all other sites EXCEPT AirBnB. Repeated efforts to correct the listing have gone unanswered. Their customer service is nonexistent. The latest issue involves a five star review that was submitted to AirBnB over 5 week’s ago that has yet to be posted on the AirBnB site. Evolve has published it, but it took weeks before Evolve could access the review for inclusion on my listing. The other sites post their reviews with days. Calls to AirBnB customer service are worthless. They are not responsive to owners or customers. I’m going to request that my homes not be listed on the AirBnB site. I don’t want to be associated with such a poorly run service.

THE WORST SERVICE I HAVE EVER HAD!!!!. Because of the improper listings, wrong information and COMPLETE lack of response to all my inquiries, my husband and I almost missed being able to go on vacation after purchasing tickets to Hong Kong. For days I tried booking a stay at multiple residences that showed availability but that would come back with an error message saying "This property cannot be booked - Contact support" I emailed multiple hosts to no avail and got NOT ONE response from Airbnb support. Thanks to Expedia our trip was saved.

DO NOT USE THIS SITE EVER! Their customer service is worse than any other company I have ever used! It is just as bad whether you are a guest or a host. Use VRBO instead!

A celebration was very quickly transformed into a monumental tragedy. Within a few hours of arriving to this home a part of our group was exposed to bed bugs- resulting in us all needing to take precautions to avoid further insult and injury. While Deans employees attempted to rectify the horrific experience it was a impossible feat given that the second location we were taken to in their array of apartments also had bed bugs upon inspection. Costas was understandable and as kind as a person could be. Lia attempted to remedy the situation and found a place to stay with another agency, but failed to inform them of entire situation putting us in a position to explain. They were obviously very upset and unhappy. We ultimately didn't stay with Airbnb- and fully blame Airbnb for their lack of a crisis plan, poor guidelines and policies and negligence. The company is not prepared for any such circumstance and believes it's within their rights to keep our money despite what happened during our first partial night stay in one of their registered apartments. The apartment we ultimately stayed in was not near the area we planned for, but was free of bed bugs so the bar was pretty low. Overall a god awful experience that I would not wish on my enemies. To say the cost to our overall group far exceed the cost of the apartment is a grand understatement to the tune of a few thousand dollars. I would stay away of boutique Athens until they understand completely how to manage communal apartments for travelers. I would also implore you to look elsewhere to book a place. Airbnb is not experienced and negligent in their practices. Especially given the fact that they admittedly asked us to go find a hotel that would be better equipped to handle "these types of situations". Because, all hotel guests should be exposed to the pests they have no plan to deal with.

I will start by saying everyone needs a cancellation policy. Under the circumstances I was undergoing, I had thought that Ying and Airbnb would be reasonable with my particular cancellation since it was a same day booking, same day cancellation (within 15 minutes after booking I was trying to cancel!). The unfortunate event that happened to me during my travels was this: I woke up extremely sick after staying at a Hostel and was forced to find somewhere else that morning because of how sick I became (I couldn't breath the air from this hostel because the place was so old and harbored toxins in the walls from being over 100 years old). So, I'm in another country, I have NO health insurance to see a doctor and I'm freaking out that I have no where to stay, so I get on Airbnb and book this place thinking I will have to trudge through my travels being ill. After booking this place as a last minute resort the morning I left the Hostel (Yings place was 2hrs away from my location and the only seemingly reasonable priced place), I decided 15 minutes later that I was really too sick to forge on and that I needed to go home to California. Ying AND Airbnb neglected to handle my particular situation appropriately and tried to rip me off (in 15minutes mind you) my $600 dollars for a same day booking same day cancellation. I immediately called the host who refused to refund me and had no understanding or sympathy towards me or my situation so that's when I involved Airbnb who made it seem like they had this "resolution center" that would help me at least get some refund, which they lead me to believe I would't be ripped off in 15minutes and that we would work it out under the circumstances. Airbnb then has the audacity to tell me days later after I made it back to the states that the strict cancellation policy is in place and that I would either need a doctors note PRIOR to my cancellation (mind you that's impossible since I got sick the night before booking) and that I would need to have cancelled 7 days PRIOR to my booking (ALSO obviously impossible because it's a same day booking for that very evening); they clearly have little to NO idea how to maintain customer relations and clearly think it is okay to uphold some silly policy, which under the circumstances I was going through it's clearly not alright to withhold someone's hard worked for money (I can assure NO ONE would be okay with this 15 minute rip off treatment). After 5 days of going back and forth with Airbnb, they made it seem like it was up to the host to refund me when in reality Airbnb has the final say (which is stated in their policy). In the end, I called my lawyer whom guided me to go to my bank and proceed with a "chargeback" that would ultimately reverse Airbnbs unreasonable rude charge. Let me say, I have NEVER been so offended by a "business" in my LIFE. I for one will NOT trust Airbnb with my money or travel adventures again due to their negligence.

Anyone have an RV listed with Airbnb? My listing was removed. Alex told me it couldn't be mobile. Yet I know plenty who rent RVs and it's actually an option on their app when setting up account.

I have spent the last 5 hours trying to reserve a house in Guerneville. I have houses that I rent through them and still cannot get the reservation complete. imhave been on the phone with their help, and there was no help. The best they can do is delete me profile and start over, STUPid

The people that run AIRBNB have no common sense and avoid contact by owners like myself. When I want to email customer service they send you in circles, give you options from
The drop down with none that applied to me. The end. You have to try to figure another way. They got their bases covered. That stupid useless help center does everything but help.
HERES GHE MOST ANNOYING!!!!!
Two separate people yesterday inquired about my room. I told them what they wanted to know. One said she'd think about it. The other never responded again. AIRBNB starts the crap of the countdown for ME to respond with an accept or decline. I never said they wanted it. It was more like an inquiry. It was no commitment at all. That's not gonna stop Airbnb from continuing to ask me to either except a decline them !!
This happens ALL the time. So to get them off my back I have to tell the people that I am declining them even though they never inquired for a reservation because Airbnb won't stop emailing me until I except so to get them off my back I have to tell the people that I am declining them even though they never inquired for a reservation because Airbnb won't stop emailing me until I accept or decline. They never wanted it,,,,,just asked a question or two! Total sucky and unprofessional site. Certainly not personalized. Either

My credit card was charged without confirming my booking. I didn't even know they had a card on file from years ago. I was charged for 2 bookings going to the same place at the same time. When explaining their mistake they contested their mistake stating "it came from the same ip address on my computer". They still have not returned the two ill legitimate charges and offered nothing for compensation in return. I am now at risk of loosing the reservation I would like to have because these charges put my account in overdrawn status... Terrible customer service. Terrible website with no confirmation of booking or any measures to ensure you are booking. I since have noticed there are numerous bad reviews. Also. the first manager I spoke with stated their website has issues and it was known to them. The second manager went the completly opposite direction. Huge wast of time and stress. Thanks air B! You are the best at being the worst!

Airbnb had a listing for home in Bay St Louis which included amenities like housekeeping. The host accepted my request then told me I would have to clean the home AND pay the housekeeping fee of $100 so her housekeeper could inspect my work. The HOST did not comply with her advertisement so I retracted my reservation request.
Airbnb charged me a service fee of $65 and refused to reimburse me stating that's i should have read the details of the rental and that it included a housekeeping fee. They ignored my explanations that the service would NOT be provided. In addition Shenae the host was baffled that i would object to paying $100 for cleaning that I was expected to perform!!!!!!!

My family stayed at an Airbnb rental that had a KNOWN NATURAL GAS LEAK!! The six of us are fortunate to have survived. AND, Airbnb wouldn't even talk to me about the issue. If anyone asks us, we would highly recommend NOT patronizing this company. Your next of kin may regret your decision if you do. This experience has been a nightmare. Action that resolves an issue to the CUSTOMER'S satisfaction is the only path for a company that cares about the safety of their customers.

Ashford 1302 floor 25 Studio
Holes in the wall looks like cameras installed very creepy
Door did not lock properly
The host never gave us information in how to open the door and no correct address
We had to constantly Tex them to figure it out how to get in to the buildiing
Very noisy and dirty windows , the view was a joke
Maria was out of control and even claimed she was a in the law business since we gave her a bad review
So came up with a excuse that we left it dirty
Take picture of everything how you found the place and how you left It did it's your evidence
Her painting on the wall creepy ther holes in the celling and a big window in bathroom with no privacy
At one point the morning next day at 800 am a knock on the door, we had to go to meeting that morning
It was a cable guy install the cable that was not paid
Maria never informed us that he was coming incredible
Took one hour
We had a metting as we went for business
Her reviews are not true they are very fishy
Look out for Maria she have a little girl on her profile
I recommend not to stay there terrible experience
Still waiting from a respond from airbnb for respond as I provided foto
Guess I'm going back to hotels
Better services a safer

Be careful

Received a gift card for christmas, tried redeeming it and no credit was ever posted to my account. Spent over 2 hours trying to get customer service to assist with this issue. There customer service is horrible, they have no way of handling issues or fixing your concerns.

Their app got hacked a lot of time, and they did not fix their security, My account got hacked and opened from Latvia, China and TX, They changed the email address and turned off all the notification, I was charged $700 for a trip to China, luckily I noticed the extra charge on my bank statement, so I called them, I took them forever to refund me and they just asked me to change the email and the password, and I told them is that all what you can do?, I'm opening the app on my phone only, so that means there is no way in the world that someone hacked into my computer and changed the my account (I'm software engineer, so i'm not dumb).

This Company is so bad. As an owner you have very few information on the guests, no copy of ID, no postal address once somebody want to book your property. Most of time there is no review as guests when they have a bad review register otherwise... they don't follow the identity of the guests ...they can register again and again... even if they are really bad!!!
You don't know who is coming in your property, you don't even have all the names of all the guests... so Airbnb just ask you to say "YES" to your guests without any informations. Once the booking is accepted, most of the time guests are reluctant to give more information , even just a copy of ID or the postal address. Also you don't have any contract signed by the guests, if you have pb with him, it's complicated to call Airbnb. By experience I called them one time when a guest did not come for check out and did not give back my keys... the answer of the call center was "I have to close this phone call because you don't give me the right 4 last digit of your bank account number" which BTW was right... I had my bank statement in front of me with the credit transaction AIRBNB...
Anyway no help at all from Airbnb , when you have a pb, don't count on them... no help at all... and they have the deposit ... so if you need to be reimburse of damages by the deposit ... just nothing, no contract, no deposit, no help from Airbnb. Very bad experience and so bad service from the inexistant "call center".I was obliged to change 2 lockers at my charge... 100$...
I must say also that the most of time Airbnb provides bad people who wants travel discreetly without giving their ID and basic information about them. I had several guests visited by several prostitutes ( you always learn that later...). This never happened before with other websites... Airbnb does not care, they manage the payment and the deposit and you just have to shut your mouth...
If you don't want have pb, or you care your home, believe me avoid them...

I've been w VRBO for 9 years and airbnb for 2 years as a registered home owner. Airbnb is a nightmare because they intrude in owner decision-making about rental agreements, guest accountability, and handling security deposit refunds where damages occur. It's pretty clear their involvement in settling damage deposit refunds is capricious and careless. Pretty much random. Now they intend on requiring owners to select first request candidate even if they appear dishonorable as guests sometimes can be. Its not their home to manage or to own risk associated with rentals. Also if a guest makes an unreasonable last minute request and you cancel their reservation, Airbnb not only fines the owner but submits a permanent negative review when its the owner who lost the rental money. The business plan is purely greed-driven, not customer or owner sensitive.

A guest made a reservation for 2 people and had a party for 300. They ruined my house. The police had to break it up. It was a nightmare. The "resolution center" will not speak on the phone. Trying to get compensated for the damage has been a nightmare and my "case manager" is too important to speak on the phone!!!!