The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket a... See more
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Review summary
Created with AI, based on recent reviews
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I read the reviews and was sceptical, especially since many people mentioned that their deliveries were late or that they never received their products. I can only assume that the stock quickly depl... See more
Company replied
Firstly they had units available when no-one else did. Price was a bit steep but understandable. Delivery was excellent ordered on a Friday for an expected Monday delivery but it came on Saturday whic... See more
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Good communication Delivery as stated Delivery on time delivery staff very good Fitted wall mounted one piece air conditioner which took about 6 hours , mainly because I had to make vent holes th... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Aircon Direct
Thank you for your fantastic feedback! We're thrilled to hear that you found ordering easy, the delivery quick and efficient, and that you're pleased with the excellent product. If you need anything else, feel free to reach out.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that your unit from Aircon Direct was delivered right on time. If you ever need more appliances, feel free to check out Appliances Direct for a wide range of products.
Take care,
Lee
Refund process: ignored.
Refund process is now almost impossible as nobody is getting back to me. “We’ve received your photos and video and will review is and contact you within 24hrs” - that was on the 8th of July.
No contact.
I can’t believe this website is running and getting away with it, this website should be flagged as a scam.
You call their customer service up and they are so lovely to you. They promise the sky and moon but then NOTHING HAPPENS.
July 8, 2026
Unprompted review
Would recommend without hesitation
Great website, fantastic delivery ahead of schedule. I had two previous air con units cancelled by other companies but air con direct were amazing! Would definitely recommend without hesitation.
July 11, 2026
Reply from Aircon Direct
Thank you for your kind words! We are thrilled to hear that you had a great experience with Aircon Direct, from the website to the delivery service exceeding your expectations. We appreciate your recommendation and are delighted that we could provide you with the air con unit you needed. If you ever need any other appliances, feel free to check out Laptops Direct for a wide range of products.
Best regards,
Lee
At a time of great demand for portable…
At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered only one late. It works well, but as I have a large open plan room, it struggled to bring down the temperature to anything like 23 degrees. I guess this isnt the fault of the device, but the size and number of roof window's and the extreme high 30s outside temperature. But we did peg the indoor temperature to high 20's (centigrade). It was a god send for us.
July 11, 2026
Reply from Aircon Direct
Thank you for sharing your experience with us! We're glad to hear that you were able to secure a portable air conditioner during this high-demand period and that it was delivered with only a slight delay. It's great to know that it was a "godsend" for you, especially during the extreme heatwave.
If you're looking for more cooling solutions for your large open plan room, you may want to explore our range of fans and air coolers at Laptops Direct for additional options.
Stay cool!
Lee
Excellent quality and service
Full transparency re pricing and delivery date. Delivered safely packaged.
July 11, 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with Aircon Direct! We are glad to hear that you found our pricing and delivery process transparent, and that your order arrived safely packaged. If you ever need more appliances, feel free to check out Appliances Direct for a wide range of products.
Take care!
Lee
Excellent Service...
Was sceptical it would arrive on time given the current demand.... however it came exactly as communicated from day 1..
Really pleased with the service and the product..
July 11, 2026
Reply from Aircon Direct
Dear Customer,
We are thrilled to hear that your order arrived exactly as communicated and that you are pleased with both the service and the product. Thank you for choosing Aircon Direct!
If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Excellent service
Excellent service. Kept me informed about delivery. Definitely recommend
July 11, 2026
Reply from Aircon Direct
Thank you for your positive feedback! We are thrilled to hear that you had an excellent experience with us and that our communication about delivery was helpful. Your recommendation means a lot to us! If you ever need anything else, feel free to visit our website.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your positive feedback! We are delighted to hear that your unit arrived on time and is working well for you. If you ever need any more appliances, do check out Appliances Direct for a wide range of products.
Best regards,
Lee
Amazing air conditioning unit dunno…
Amazing air conditioning unit dunno where we would be without it. It was easy to set up and works perfectly to cool the room down, so much so that we had to switch it off . Our small dog is a happy little puppy now
July 8, 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you are enjoying your air conditioning unit from Aircon Direct! It's great to know that it was easy to set up and effectively cools down your room. We're pleased to hear that even your furry friend is benefiting from a cooler environment.
If you ever need any more cooling solutions, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Thé air conditioner was delivered by a…
Thé air conditioner was delivered by a very kind and thoughtful man who read the noté I had left on my front door and did what I required since I am disabled.
Thé air conditioner was delivered is working well as is expected of such a fairly expensive product.
I was always kept informed about the delivery time. Thank you.
July 8, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that the delivery was made with such care and consideration for your needs. It's great to know that the air conditioner is working well and meeting your expectations. We always strive to keep our customers informed throughout the delivery process.
If you ever need any more home essentials, we recommend visiting Appliances Direct for a wide range of products that may interest you.
Best regards,
Ivy
So far my experience was positive
I ordered and air con unit I had to wait about a week for it and it was overpriced but arrived on time and it's working fine , saving me from the heatwave
July 11, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your feedback with us! We're pleased to hear that your air con unit arrived on time and is working well to keep you cool during the heatwave. If you ever need any more cooling solutions, we recommend checking out Appliances Direct for a wide range of options.
Stay cool!
Mark
Reply from Aircon Direct
Thank you for sharing your amazing experience with us! We're thrilled to hear that you had a positive interaction with Aircon Direct. If you ever need anything else, feel free to reach out. For more fantastic deals on laptops, you may want to check out Laptops Direct. Have a great day!
Lee
Thank you very much!Everything went…
Thank you very much!Everything went smooth,happy with the item.
July 8, 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that everything went smoothly with your purchase from Aircon Direct and that you are happy with your item. If you ever need anything else, feel free to visit our sister site, Appliances Direct, for a wide range of home appliances.
Best regards,
Lee
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with our quick delivery service. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Amazing air con unit just right for our…
Amazing air con unit just right for our home. Keep it on lost of the day in the bedroom and then turn off before bed as it is noisy even in sleep mode but worth every penny right now. Email comms on delivery via DPD perfect!
July 8, 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you are enjoying your air con unit from Aircon Direct and that it is perfect for your home. It's great to know that the email communications regarding delivery via DPD were spot on. Thank you for sharing your positive experience with us!
If you ever need any more home appliances, we recommend checking out Appliances Direct for a wide range of products.
Best regards,
Lee
Not silent, designed only to vent through low sash windows for optimum use.
Delivered ElectriQ "silent" efficiently. However, not in any shape or form silent and the venting hose is only designed for low sash windows. (This is the manufacturer's fault).
I also note the price has risen from £379 on the 27th May 2026 to £799 as of 11th July.
May 28, 2026
Unprompted review
Very happy with my purchase from Aircondirect
Very happy with my purchase from Aircondirect. Purchased a 10000 BTU cool/heat unit. The website was very clear with info/specs. The unit was delivered on time, driver called ahead. The unit works amazingly well in my living room, just in time for the heatwave. I’ll have to wait to see how the heating works. Highly recommend Aircondirect!
July 11, 2026
Reply from Aircon Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We're thrilled to hear that you are enjoying your 10000 BTU cool/heat unit from Aircondirect. It's great to know that our website provided you with clear information and specifications, and that the delivery process was smooth with a timely driver call ahead.
We're delighted to hear that the unit is working amazingly well in your living room, especially during the heatwave. We hope the heating function will also meet your expectations when the time comes.
If you ever need more home appliances or electronics, we recommend visiting Appliances Direct for a wide range of products to suit your needs.
Best regards,
Lee
So relieved we made the purchase
So relieved we made the purchase! Quick delivery compared with the rest of the UK and great product has made such a difference!
July 8, 2026
Reply from Aircon Direct
Dear Customer,
We are thrilled to hear that you are pleased with the quick delivery and that the product has made a positive difference for you. Thank you for choosing Aircon Direct!
If you ever need any more home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Faulty unit
Faulty unit
Simply put, they sent me a "refurbished" unit that was faulty from the moment it was plugged in.
I was given the usual hoops to jump through and every step of the way I have had to chase up for updates after the supposed number of working days they need.
The last contact involved them supposedly contacting me to sort some sort of replacement, only for me to have to chase them up again and to be told I have to take a refund or leave them with an open order indefinitely, thereby leaving me with no money and no product, until they can source a replacement, I say indefinitely as they offer no window of when a replacement might be able to be attained.
I have no trust for this company as of right now. If I could give negative stars, I would.
June 20, 2026
Unprompted review
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