Airport Tavern Reviews 

I've used The Airport Tavern for a number of years always been pleased with the service However I will never use them again as on my recent stay I should have received a credit of £33 from a booking I had to cancel last year I was told that when I paid on arrival the amount would be deducted When I mentioned it to a member of staff he said he knew nothing about it so I had to play the full amount!I requested for Nick to ring me regarding the matter but he hasnt I've emailed but haven't received a reply and probably wont!
All I want is what is owed to me!

If there was an option for no stars then they would get none.
Bed linen looks like it was slept in the night before and up to 10 pubic hairs on first night stay dirty will never stay there again.
The car park supervisor and airport Taxie Driver very rude needs to learn some manners and treat people with respect
I do not recommend this place

Well forget the Airport Tavern. More like the Airport nightmare. Having returned at around 23:00pm from a great weekend away all I can say this is a real cowboy company!! Standing room only in the minibus back to the car park (not exactly safe). Then when we get back to the car the reality of this shambles of an operation and the lack of customer care is apparent! Firstly the car door was open with the internal lights on after being moved which resulted in a flat battery!!! So approach the office to ask for assistance and an explanation they kindly park a van with jump leads next to our car, only to leave us to sort it ourselves!!!!!! The lady says at least it’s running now to which I reply yes but we wouldn’t be in this situation if you’re company had done your job correctly!!! Not what we needed at 23:00 in the evening!! There disclaimer says “airport tavern parking will not accept any responsibility for unforeseen damage or theft from/of the vehicle during the period of parking” Should that also say we will not accept damages for any inconvenience caused due to sheer stupidity and lack of care on airport taverns part?!?!?!?

Use the company at your peril people!!!!

This is a company run by animals. They are a band of rude, disrespectful morons and the service they offer is nothing short of horrendous. Took them an hour to take us from the tavern to the airport and on return we waited 45 minutes,calling three times and being told “yeah a bus is just leaving” everytime. The man on the desk seems to have been lobotomised. We gave up waiting at the airport and walked down. Car was filthy. Muddy water marks are all over the inside of the windscreen and the mirror and seat had been set as if a child had been driving it. I suspect it had been used to drive around fields by kids. Money also missing from centre console. Will obviously never use this company again and urge everyone else to avoid.

Absolutely shocking and rude.
After waiting 30 minutes for the minibus (after this time a lot of other passengers had joined us) a 6 seater mini bus pulled up and we were told to wait 15 more minutes or walk dispite the fact its a 2 minute drive from the airport. After it taking us 20 minutes to walk to the tavern we got there to find the mini bus parked up and the driver sat inside the officr. Upon complaining they told us this was not a democracy and that the mini bus is a courtesy they don't have to pick us up. We asked what the procedure was with customers using the shuttle as we had been waiting 30 minutes for them to pick us up and some customers had just got there as the bus pulled up but managed to get a seat whilst we were loading our luggage. They suggested if we had a issue with there not being room on the bus that we argue for a place on the bus with the other customers who had filled the seats. We then left to find our car parked around the back and left unlocked with the handbrake down.

Absolutely ridiculous service! They are 2 minutes drive from the airport we phoned and had to wait 30 minutes for them to arrive! Once they arrived there was no room left on the bus for everyone to fit. Options were to walk with our luggage or wait a futher 20 minutes for another minibus to come get us. It’s absolutely freezing and we had to walk with all our luggage 15 minutes down a busy road! Will not be a returning customer.

My car was booked in for 6 days parking at the Airport tavern, I arrived as scheduled and left my car in the appropriate drop off space by the booking in cabin. When I parked my car I had engaged the handbrake which was working absolutely fine clicking some 2/3 notches before it was fully on lock. I then left the keys with the office and went away happily on my vacation.

When I returned 6 days later I was picked up at the Airport by the shuttle bus and transported back to the Airport tavern parking area, I had noticed my car was in a different location to where I had left it but realised it had probably been moved out of the drop off parking spaces for the few days away and returned just before my flight was due in. I entered the cabin retrieved my keys and set off to my car as it was 3:45 am and windy & raining so I was looking forward to getting in my car and going home.

As I was about to turn the key in the ignition I took the car out of first gear and took the handbrake in my hand, but before I released it the car rolled back slightly which at the time I thought odd but I had engaged the brake quickly and turn the key letting go of the handbrake fully and put the car in reverse gear and was on my way home some 45mins away. When I arrived at my house I parked the car on my drive and when I engaged the handbrake I found there was no tension whatsoever not even one click!

I tried several times but the handbrake was totally non-functional it had been broken at some time while I was away on my holiday. I booked my car in the same day for the handbrake to be repaired and dropped the car off later that evening. I phoned the Airport tavern immediately and informed them that the handbrake was broken and that I would be asking for some kind of recompense for the damage once I knew the cost.

I was told that the manager I needed to speak was not about until Monday morning and I should call back then. I picked my car up from the garage and the brake cable was snapped beyond repair so a new one was installed and the bill came to £112 inc VAT.

I then phoned the manager and informed him of the situation regarding the damage and eventual repair of the handbrake and the cost that had been incurred through no fault of my own, and was considering asking for my £35 parking fee in a small form of compensation for the time and inconvenience that had been suffered.

The manager said that it was simply down to wear & tear of my vehicle and that it was company policy not to park cars with the handbrakes engaged! And that under no circumstances would I be receiving any financial compensation despite me emailing the garages receipt to the Airport tavern proving that the work had been done and paid for by myself.

To say I was a bit miffed and disappointed was an understatement but it was obvious by his tone that in no way was I getting a thing, so this time I will have to bear it on the chin and take it as a lesson truly learned. So please be aware of your vehicle possibly being parked without the handbrake engaged while your away or check your handbrake thoroughly upon your return and thus save yourself a couple of days of not having your car available/inconvenience/costs to add to your parking fees.

We left a car with this company. Wish we didn't. Same as other people our dash cam was unplugged, lights left on almost draining the battery and $20 was stolen out our car and phoned the owner of the parking and his responce was that we didnt leave it there and me must have it he was extremely aggressive on the phone so the police was called and further action is being taking.

When I collected my car from the Airport Tavern in Bristol after parking there for a few days, I noticed that my Dashcam had been unplugged. I also noticed some mud splattered on the wing mirror. I decided to check the SD card to see if anything was captured.
What I found was my car being driven recklessly on the main road and through very bumpy lanes. Obviously, it only recorded up till the time they unplugged it. I must say, I would hope for a little more respect from people I pay to look after my car. Also, why disconnect my dashcam if you have nothing to hide? Finally, their website makes no suggestion that your car will be taken off-site for storage, if that is what was happening here.
All in all, I am pretty disappointed and won't be using them again. (I used them in November, December, January and twice in February).
I would never use them again, and suggest you don't either.
You can see my dashcam video if you search for Airport Tavern Bristol on Youtube.
(They also suggested in a response on on another site that I was angry because I asked for a refund and didn't get one. It was about £28, and my work paid as I was on business. I didn't ask for a refund, I have never contacted them since discovering how they treated my car. Do they really think I care that much about £28? I care about how they treated my and other loyal customers vehicles).