Alfaholidays Reviews 

5,195
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly, welcoming staff and knowledgeable drivers who ensure coach trips are entirely safe and very comfortable. Travelers also highlight the well-organized daily excursions, impeccably clean accommodations, and wonderful hotel locations situated conveniently near popular local attractions and scenic views. However, some reviewers noted that certain hotel facilities felt a bit tired and in genuine need of refurbishment or modernization. A few other people additionally mentioned occasional travel delays during transfers and exceptionally busy restaurant times resulting in crowded dining spaces. Visitors also pointed out minor issues regarding room maintenance and noise levels during their stay.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting helpful drivers and attentive hotel staff.... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with great value for money and... See more

Location

Consumers find location to be ambiguous, with reviewers sharing mixed feelings about the positioning of their... See more

Facilities

Reviewers mention ambiguous feedback about facilities, noting that while many enjoyed clean, spacious rooms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more

Company replied

Rated 5 out of 5 stars

We have arrived back from a tour holiday holiday in London, the hotel Thatchers hotel was lovely & clean, staff friendly Alfa travel was excellent company to go with, the driver Callum was chatty, k... See more

Rated 5 out of 5 stars

We went to Shanklin for 6 nights in a heatwave! Hotel location was brilliant & was near to the lift to go down to the beach. We had a lovely time, the travel was fairly seamless, the hotel clean an... See more

Rated 5 out of 5 stars

The coach driver Neil was great he was very informative about the locations we were going to, he made us feel comfortable and got us to places safely, The Staff at the hotel made us feel warm and we... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(5,195)

1,175 reviews in the last 12 months

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Rated 5 out of 5 stars

Needed an adventure and with Alfa we got an awesome adventure

Alfa was recommend to me by a friend, as I needed a holiday I could take my elderly mother on and have an adventure together. I wasn’t disappointed at all we both had an adventure with an added bonus not having to cook for the week. The hotel was better than we expected and we had an extra free bonus of a sea view. Our room was very clean on arrival and kept clean by the staff. The room was bigger than an average twin room.
The food was nicer than expected and a very good variety of choice. We had an early breakfast and dinner time but this suited our needs.
We didn’t attend any of the planned evening activities, as we just wanted to sit and relax after a busy day.
We enjoyed the trips organised and the coach was comfortable and easy for my elderly mother to get on and off. We were allowed to bring her walker with us.
The staff and driver were all very friendly and helpful.
It was my choice to drive to the hotel and join the coach on the trips etc. we managed to park easily but my only negative is that behind the hotel were I parked, the area was a bit rough looking but that’s not Alfa’s problem but the local council.
Overall we had a wonderful time and are looking forward to booking another trip for 2027.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Picked up near home.Dave our coach…

Picked up near home.Dave our coach driver very friendly The hotel was clean and comfortable. The food was good and staff very friendly .We had a great sea view from our room which was serviced every day. Would definitely recommend Alfa coach holidays and hope to book with you again

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend this London Break

This must be one of the best coach holidays we've had! Callum our driver was brilliant, a lovely young man very skilled at driving the coach & making sure we were looked after, (he managed to avoid long delays on the M6 on the downward journey & on the return journey & got us back to Burtonwood in good time)..& very good company! The hotel was lovely & we had a lovely clean room, what a delightful place in a lovely setting. The staff were helpful & pleasant & coped well with one or two of the obligatory 'difficult' people you find on a tour. Food was a slight issue, it wasn't to everyone's taste & there wasn't much choice for the traditional 'meat & two veg' brigade but it was fine for us.....cold plates for hot food did not go down well though...difficult to please everyone! For us the breakfast was surprisingly poor, plenty of choice but not particularly well cooked & the metal containers didn't keep it hot. Obviously hotels are catering within a tight budget for coach parties & this shows particularly in meals wherever you stay. However the trips out were wonderful, the guided tour very entertaining & The Tower, the Abbey & Windsor were magical...all-in-all a brilliant time...& a big thank you to Callum!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Alfa holidays - Shanklin hotel

We went to Shanklin for 6 nights in a heatwave! Hotel location was brilliant & was near to the lift to go down to the beach.
We had a lovely time, the travel was fairly seamless, the hotel clean and the staff are friendly, smiley and helpful.
It was good value for money, the holiday was better than anticipated, food choices were good & breakfast choice was excellent. The coach was comfortable and stops were regular for a leg stretch.
We would definitely go with Alfa again.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Colchester trip

The hotel was really nice our driver was really informative and helpful. Our cases we dealt with and put outside the room so we didn't have to worry about them.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent driver Callum Alfa travel

We have arrived back from a tour holiday holiday in London, the hotel Thatchers hotel was lovely & clean, staff friendly
Alfa travel was excellent company to go with, the driver Callum was chatty, kept us informed of the trips, times location as the holiday went on.. He helped massively with my mum being a wheelchair, 5 stars highly recommend

August 17, 2026
Unprompted review
Rated 4 out of 5 stars

Eastbourne trip

Nice hotel in good location. Food mostly good and table service excellent. Staff were very friendly and helpful and efficient. Coach driver was excellent as was the feeder coach from our pick up point. Sadly the return feeder coach fell short as the air con was not working on an extremely hot day. This driver was also quite curt and complained that passengers should have been told what time he would be departing from the interchange and was annoyed at some passengers not knowing the ETD. He gave the impression that it was all a big inconvenience to him and that he was doing everyone a favour when he is obviously paid by Alfa to provide this service. Sadly this ended our lovely holiday on a slightly sour note

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fanstastic service

Fanstastic service . The hotel staff were amazing , very helpful , nothing was too much trouble . Hotel clean and tidy , food was lovely . Lovely views from the hotel , trips were good . We had a brilliant time and will definately be booking more holidays . The coach driver Steve was superb . Nothing too much trouble always happy .

August 15, 2026
Unprompted review
Rated 4 out of 5 stars

Staff excellent.

Food/service, excellent! Waitress Emma was the sweetest.Driver Lee was friendly and safe.Room spotless. All staff friendly.Dartmouth/ Brixham excursion- Straight off coach for Dartmouth cruise, excellent, then on to Brixham, not really enough time for people with poor mobility to get down to harbour.Hotel steps to beer garden are very unsafe, need a sign, side rails dangerous. If you book certain seats from the online picture, this may change if a different coach is used, we booked kerb side and were on road side as was a smaller coach, quite cramped. Not moaning, just pointing out.Baggage handlers very efficient. Never watched entertainment as room very small. Overall, pleased with Alpha.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

The coach driver Neil was great he was…

The coach driver Neil was great he was very informative about the locations we were going to, he made us feel comfortable and got us to places safely, The Staff at the hotel made us feel warm and welcome. The room we had to sleep in was clean, tidy and the bed was comfortable.
Linda who served us our meals was really lovely and looked after us well.
It was lovely that the staff laid out our table with a birthday table dressing and also the waiting staff sang happy birthday and gave me a birthday cake

August 12, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Sara, thank you for taking the time to leave us a review. We are pleased that you enjoyed Neil’s safe and informative driving, the warm welcome from the hotel team, your clean and comfortable room, Linda’s service at mealtimes, and the birthday table and cake during your holiday with us. We will pass your comments onto the team and look forward to welcoming you back soon.

Rated 5 out of 5 stars

The hotel was nice with spacious…

The hotel was nice with spacious bedrooms and showers. The staff was very friendly and helpful. Our coach driver was a young man called Keiren and he couldn’t have been nicer and more helpful. Very impressed with holiday and price was a great deal . We will be booking another trip with you .

August 14, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Carol, thank you for taking the time to leave us a review. We are pleased that you enjoyed the spacious bedroom and shower, the friendly and helpful staff, Keiren’s service as your coach driver, and the value for money. We are glad you were impressed with your holiday and look forward to welcoming you on another trip soon.

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