Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more
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Review summary
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We have arrived back from a tour holiday holiday in London, the hotel Thatchers hotel was lovely & clean, staff friendly Alfa travel was excellent company to go with, the driver Callum was chatty, k... See more
We went to Shanklin for 6 nights in a heatwave! Hotel location was brilliant & was near to the lift to go down to the beach. We had a lovely time, the travel was fairly seamless, the hotel clean an... See more
The coach driver Neil was great he was very informative about the locations we were going to, he made us feel comfortable and got us to places safely, The Staff at the hotel made us feel warm and we... See more
Company replied
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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The Auclend Hotel was Excellent
The Auclend Hotel was Excellent , very good Food ,clean, comfortable beds, excellent staff who could not help you better if they tried , The coach driver( Debbie ) was very Excellent , and really helpful ,Very nice Lady. all in all we had a great Holiday on the day trips a great pleasure. so thankyou from Mr Allan and Mrs Kathleen Wilby. PS we will be sure to go with you again,
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the food, cleanliness, comfortable beds, helpful staff and day trips during your holiday. We are glad you had a great time and look forward to welcoming you on another holiday soon.
The hotel staff was friendly and the…
The hotel staff was friendly and the meals had a good choice.
Our coach driver was very good and very patient driving on the narrow roads.
We had a good choice of excursions.
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi Alex, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly hotel staff, choice of meals, selection of excursions and the service from your coach driver, especially when navigating the narrow roads. We will pass your comments onto the team and look forward to welcoming you back soon.
The coach driver Tim was excellent
The coach driver Tim was excellent
many of the hotel staff was helpful and friendly
the room was good, food was fine,
hotel well positioned, trips were nice, entertainment was good .
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi Christopher, thank you for taking the time to leave us a review. We are pleased that you enjoyed the service from your coach driver, the friendly and helpful hotel staff, your room, the food, the hotel’s location, the trips and the entertainment. We will pass your comments onto the team and look forward to welcoming you back soon.
Hotel was nice and food was good
Hotel was nice and food was good. I was lucky to have a large room overlooking the garden. Trips out to the Cotswolds was good but a trip to Bicester Village was totally inappropriate for a coach load of pensioners!! Our driver found it difficult to find parking for coaches in the Cotswolds and said he’d never come back again!! I see it’s in your brochure for next year, as there were only seventeen of us I don’t think it’s that popular
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi Daphne, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel, the food, your spacious room overlooking the garden and the Cotswolds excursion. We are sorry that you felt the visit to Bicester Village was not suitable and that coach parking caused difficulties during the Cotswolds trip. We appreciate your comments regarding the itinerary and popularity of the holiday and will pass your feedback onto the team for future consideration.
The driver was so helpful Fellow…
The driver was so helpful Fellow passengers were so helpful l like the hotel Very clean bedroom Very good waiter Attila Food was good Great choice for breakfast Porterage is a great asset when you are elderly Speaking to people from other hotels they told me they had never heard of Alfa so l am spreading good news about Alfa holidays Maybe need to advertise more
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the helpful driver, friendly fellow passengers, clean bedroom, good service, food, breakfast choice and the porterage service. We will pass your comments onto the team and look forward to welcoming you back soon.
Enjoyed the weeks coach holiday in…
Enjoyed the weeks coach holiday in north Wales. Hotel & staff were extremely welcoming, friendly & very helpful. Our driver, Dan, was absolutely brilliant & made the coach trips very enjoyable with his knowledge of the area, interesting facts & his witty humour. Also felt very safe with his excellent driving. Not a complaint but just an observation as we & others agreed on : just felt that whilst visiting places the time spent at many of the places was a little too long as most of the folk were often sat waiting quite a while to get back on the coach. But all in all an excellent week.
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi David, thank you for taking the time to leave us a review. We are pleased that you enjoyed your North Wales holiday, the welcoming and helpful hotel staff, the excursions and the safe, informative and enjoyable service from your coach driver. We appreciate your comments regarding the amount of time spent at some destinations and will pass your feedback onto the team for future consideration.
Overall a excellent holiday
Overall a excellent holiday! Food was delicious! Room was tidy and a good mix of excursions and free time! Our only gripe is that some excursions such as tentagel should be all day instead of half a day as there wasn't enough time to see everything! Apart from that 10 out of 10
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the food, tidy room, excursions and balance of free time. We appreciate your feedback regarding the length of the Tintagel excursion and understand that you would have liked more time to explore. We will pass your comments onto the team for future consideration.
Well coordinated travel arrangements
Well coordinated travel arrangements. Hotels always of a good standard with great staff and menus to suit everyone. The excursions were well thought out and enhanced by the knowledge of the drivers.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the well-organised travel arrangements, hotel standards, helpful staff, choice of food and excursions. It is also good to hear that the drivers’ knowledge added to your experience. We appreciate your comments and look forward to welcoming you on another holiday soon.
the cumberland hotel was great the food…
the cumberland hotel was great the food was fantastic'
the only downside was the trips out. we had a different driver every time. usually a relief we only had our designated driver on the way home. from tamworth to scarborough we had a relief driver and he went all the way there without a stop. (just over 3 hours) apart from this we really enjoyed the holiday
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Guy, thank you for taking the time to leave us a review. We are pleased that you enjoyed the Cumberland Hotel, the food and your holiday overall. We are sorry that the excursions were affected by having different drivers and that your journey from Tamworth to Scarborough did not include a comfort stop despite taking over three hours. We appreciate your feedback and will pass your comments onto the relevant team for future consideration.
Eight delightful days.
We enjoyed some lovely company among other guests. The hotel staff were a delight. The driver, Calum, was consistently pleasant, helpful and knowledgeable about all the destinations we visited.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the company of your fellow guests, the service from the hotel staff and the friendly, helpful and knowledgeable service from your coach driver. We appreciate your comments and look forward to welcoming you on another holiday soon.
Excellent driver and guide
Excellent driver and guide, Very good hotel in a good location. Edinburgh Festival military tattoo amazing, Fellow guests lovely. Hotel staff brilliant,
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Terry, thank you for taking the time to leave us a review. We are pleased that you enjoyed the service from your coach driver, the hotel and its location, the Edinburgh Military Tattoo, the company of your fellow guests and the service from the hotel staff. We appreciate your comments and look forward to welcoming you on another Alfa holiday soon.
Wow just come back from tenby through …
Wow just come back from tenby through alfa coaches nick was our driver lovely guy, stayed at cliffe norton hotel the staff were lovely especially paul and Danny who entertained us.made us feel so welcome. The manager/deputy manager were lovely.and the waiting on staff looked after us through all the hot weather, it didnt go un noticed thank you.any wayHighly recommend alfa
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Susan, thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay at the Cliffe Norton Hotel, the welcoming staff, entertainment and service. We appreciate your recommendation and will pass your comments onto the team. We look forward to welcoming you on another holiday soon.
Great friendly driver makes everyone…
Great friendly driver makes everyone feel comfortable been to hotel before so knew what to expect have to say the standard of meals has deteriorated dramatically since my last visit but the staff were still very good especially the bar staff
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi David, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly service from your coach driver and the hotel staff, particularly the bar team. We are sorry to hear that meals weren't up to the standard we expect. We appreciate your feedback and will pass your comments onto the team for future consideration.
Holiday Isle of man
Our driver Gary was excellent.Very pleasant and informative went above and beyond to help make our holiday good.Food was good unfortunately the shower in our room was tiny my husband really struggled to use it and the entertainment was very poor.Management and staff were excellent.Had a lovely holiday even with the couple of faults.Would definitely visit again.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Carol, thank you for taking the time to leave us a review. We are pleased that you enjoyed the service from your coach driver, the food and the helpful hotel staff. We are sorry that the shower was too small and that the entertainment did not meet your expectations. We appreciate your feedback and are glad you had a lovely holiday overall. We look forward to welcoming you back again soon.
Hotel good
Hotel good, but as things go, always room for improvement, more variation for canned beers at the bar
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Howard, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel. We appreciate your suggestion regarding offering a wider variety of canned beers at the bar and will pass your feedback onto the team for future consideration.
Devon delights , highly recommended
The pickup at our local services was perfect for us, the coach arrived on time and fortunately the traffic flow on the journey to our destination was good, we arrived at our hotel (The Metropole Torquay) in good time. The hotel was excellent with our allocated room of being of a high standard. The meals were superb with a good choice available, this is what we’ve come to expect from Alfa hotels, the staff especially our waitress (Linda) couldn’t have been more welcoming and she was very efficient. I can’t comment on the entertainment as we ventured out instead but there was bingo and a singer in every night, I thanked our driver (Neil) who couldn’t have been better and provided a great commentary as he drove along, showing he had a really good knowledge of the area and those of our included excursions, all in all I would definitely recommend Alfa coach holidays.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Robert, thank you for taking the time to leave us a review. We are pleased that you enjoyed the convenient pick-up, smooth journey, high standard of your room, choice and quality of meals, welcoming staff, included excursions and the informative service from your coach driver. We appreciate your recommendation and look forward to welcoming you on another holiday soon.
Excellent holiday
The whole process was very professional...from the drivers,reception and waiting staff. Would recommend them anytime.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Christine, thank you for taking the time to leave us a review. We are pleased that you found the whole experience professional, from the drivers to the reception and waiting staff. We appreciate your recommendation and look forward to welcoming you back soon.
Was organised perfectly and all staff…
Was organised perfectly and all staff from coach drivers to hotel were so efficiant and friendly which made a perfect enjoyable holiday
August 5, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the organisation of your holiday and the efficient and friendly service from both the coach drivers and hotel staff. We appreciate your comments and look forward to welcoming you on another holiday soon.
Aberfoyle Scotland
The hotel, staff and food were excellent.
The driver was excellent and very helpful.
All in all one of our best holidays.
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi Stephen, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel, food, service from the staff and the helpful coach driver. We are glad to hear this was one of your best holidays and look forward to welcoming you back soon.
The holiday
The holiday was great. The hotel was not a holiday hotel, no entertainment, two drinks £14.00, no wardrobes lived out of suitcase, but the staff were fabulous couldn't do enough for you. Same to be said for our driver Steve, really helpful and pleasant, nothing too much trouble for him.
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi Linda, thank you for taking the time to leave us a review. We are pleased that you enjoyed your holiday and the helpful service from the hotel staff and coach driver. We are sorry that the hotel did not offer entertainment or wardrobes and that you found the drinks expensive. We appreciate your feedback and will pass your comments onto the team for future consideration.
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