Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have arrived back from a tour holiday holiday in London, the hotel Thatchers hotel was lovely & clean, staff friendly Alfa travel was excellent company to go with, the driver Callum was chatty, k... See more
We went to Shanklin for 6 nights in a heatwave! Hotel location was brilliant & was near to the lift to go down to the beach. We had a lovely time, the travel was fairly seamless, the hotel clean an... See more
The coach driver Neil was great he was very informative about the locations we were going to, he made us feel comfortable and got us to places safely, The Staff at the hotel made us feel warm and we... See more
Company replied
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly driver makes everyone…
Great friendly driver makes everyone feel comfortable been to hotel before so knew what to expect have to say the standard of meals has deteriorated dramatically since my last visit but the staff were still very good especially the bar staff
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi David, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly service from your coach driver and the hotel staff, particularly the bar team. We are sorry to hear that meals weren't up to the standard we expect. We appreciate your feedback and will pass your comments onto the team for future consideration.
Holiday Isle of man
Our driver Gary was excellent.Very pleasant and informative went above and beyond to help make our holiday good.Food was good unfortunately the shower in our room was tiny my husband really struggled to use it and the entertainment was very poor.Management and staff were excellent.Had a lovely holiday even with the couple of faults.Would definitely visit again.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Carol, thank you for taking the time to leave us a review. We are pleased that you enjoyed the service from your coach driver, the food and the helpful hotel staff. We are sorry that the shower was too small and that the entertainment did not meet your expectations. We appreciate your feedback and are glad you had a lovely holiday overall. We look forward to welcoming you back again soon.
Hotel good
Hotel good, but as things go, always room for improvement, more variation for canned beers at the bar
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Howard, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel. We appreciate your suggestion regarding offering a wider variety of canned beers at the bar and will pass your feedback onto the team for future consideration.
Devon delights , highly recommended
The pickup at our local services was perfect for us, the coach arrived on time and fortunately the traffic flow on the journey to our destination was good, we arrived at our hotel (The Metropole Torquay) in good time. The hotel was excellent with our allocated room of being of a high standard. The meals were superb with a good choice available, this is what we’ve come to expect from Alfa hotels, the staff especially our waitress (Linda) couldn’t have been more welcoming and she was very efficient. I can’t comment on the entertainment as we ventured out instead but there was bingo and a singer in every night, I thanked our driver (Neil) who couldn’t have been better and provided a great commentary as he drove along, showing he had a really good knowledge of the area and those of our included excursions, all in all I would definitely recommend Alfa coach holidays.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Robert, thank you for taking the time to leave us a review. We are pleased that you enjoyed the convenient pick-up, smooth journey, high standard of your room, choice and quality of meals, welcoming staff, included excursions and the informative service from your coach driver. We appreciate your recommendation and look forward to welcoming you on another holiday soon.
Excellent holiday
The whole process was very professional...from the drivers,reception and waiting staff. Would recommend them anytime.
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Christine, thank you for taking the time to leave us a review. We are pleased that you found the whole experience professional, from the drivers to the reception and waiting staff. We appreciate your recommendation and look forward to welcoming you back soon.
Was organised perfectly and all staff…
Was organised perfectly and all staff from coach drivers to hotel were so efficiant and friendly which made a perfect enjoyable holiday
August 5, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the organisation of your holiday and the efficient and friendly service from both the coach drivers and hotel staff. We appreciate your comments and look forward to welcoming you on another holiday soon.
Aberfoyle Scotland
The hotel, staff and food were excellent.
The driver was excellent and very helpful.
All in all one of our best holidays.
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi Stephen, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel, food, service from the staff and the helpful coach driver. We are glad to hear this was one of your best holidays and look forward to welcoming you back soon.
The holiday
The holiday was great. The hotel was not a holiday hotel, no entertainment, two drinks £14.00, no wardrobes lived out of suitcase, but the staff were fabulous couldn't do enough for you. Same to be said for our driver Steve, really helpful and pleasant, nothing too much trouble for him.
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi Linda, thank you for taking the time to leave us a review. We are pleased that you enjoyed your holiday and the helpful service from the hotel staff and coach driver. We are sorry that the hotel did not offer entertainment or wardrobes and that you found the drinks expensive. We appreciate your feedback and will pass your comments onto the team for future consideration.
Great driver Matt very helpfull
Great driver Matt very helpfull, lovely hotel
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi Valerie, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel and the helpful service from your coach driver. We appreciate your comments and look forward to welcoming you back soon.
Brilliant driver
Brilliant driver, lovely hotel with great food, very well organised.
Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containing medical supplies. Didn't realise till we reached Tamworth. Alfa staff did their best to help.
August 10, 2026
Unprompted review
Reply from Alfaholidays
Hi Linda, thank you for taking the time to leave us a review. We are pleased that you enjoyed the helpful coach driver, hotel, food and organisation of your holiday. We are sorry to hear about the issue with your taxi transfer and the loss of your rucksack containing medical supplies. We are pleased our team did their best to assist and will pass your feedback onto the relevant team.
Lovely wee trip
Lovely wee trip , from bus journey to the hotel ,even tho had small set back at hotel it was all sorted 😊,would definitely recommend 2 others , also our waiter was superb.
July 29, 2026
Unprompted review
Reply from Alfaholidays
Hi Kirsty, thank you for taking the time to leave us a review. We are pleased that you enjoyed the coach journey, hotel and service from the waiting staff. We are also glad that the issue at the hotel was resolved during your stay. We appreciate your recommendation and look forward to welcoming you back soon.
Just spent a week at the Bayshore Hotel…
Just spent a week at the Bayshore Hotel comfy rooms,good food,great staff.
Dave our Driver was excellent,very friendly & informative. This is our first time with Alfa & hopefully not the last.
Mr & Mrs Wade
August 9, 2026
Unprompted review
Reply from Alfaholidays
Hi Christine, thank you for taking the time to leave us a review. We are pleased that you enjoyed your first Alfa holiday, the comfortable room, good food, friendly staff and the friendly and informative service from your coach driver. We are glad you had an enjoyable week at the Bayshore Hotel and look forward to welcoming you back soon.
Hotel great
Hotel great. As usual..resort
Lovely..trips not so good...the priory not to bad u
But Flixworth?? Home of Christopher Lloyd?? Was full of steps...no good for us older not so able persons..I use a walking aid...cudnt get around..waste of time
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi Ann, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel, resort and visit to the Priory. We are sorry that the other excursion was difficult to enjoy due to the number of steps and limited accessibility for those using walking aids. We appreciate your feedback and will pass your comments onto the team for future consideration.
Hotel de Paris
Hotel de Paris was lovely. Food was fine, good choices. Room needed redecorating but was clean. Coach could have been cleaner. Tony our driver was friendly & informative. All in all had a lovely holiday.
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the Hotel de Paris, the choice of food and the friendly and informative service from your coach driver. We are sorry that your room needed redecorating and that the coach could have been cleaner. This isn't up to the standard we expect. We appreciate your feedback and are glad you had a lovely holiday overall.
Fantastic holiday in Regina hotel in…
Fantastic holiday in Regina hotel in Torquay. It was great to see Bartek the Manager again. He really is the star of the hotel.8
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi Maurice, thank you for taking the time to leave us a review. We are pleased that you had a fantastic holiday at the Regina Hotel and enjoyed the service from the hotel team. We appreciate your comments and look forward to welcoming you back again soon.
What a great holiday with Alfa Travel
What a great holiday with Alfa Travel. Andy the driver was very good friendly and helpful nothing was to much trouble. The Queens Hotel was braw food good plenty choice. Rooms were very good 👍
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi Linda, thank you for taking the time to leave us a review. We are pleased that you enjoyed your holiday, the friendly and helpful service from your coach driver, the Queens Hotel, the choice of food and your room. We appreciate your comments and look forward to welcoming you on another holiday soon.
Everything went very smooth from pick…
Everything went very smooth from pick up to drop off.
The driver went above and beyond to cater for everyone and also the staff at the hotel.
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi Gerry, thank you for taking the time to leave us a review. We are pleased that everything ran smoothly from pick-up to drop-off and that both your coach driver and the hotel staff went above and beyond to look after everyone. We appreciate your comments and look forward to welcoming you back soon.
I enjoyed the holiday the hotel was…
I enjoyed the holiday the hotel was fantastic the staff were very friendly and efficient Kavin our driver was knowledgeable and friendly
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi Barbara, thank you for taking the time to leave us a review. We are pleased that you enjoyed your holiday, the hotel, the friendly and efficient staff and the knowledgeable and friendly service from your coach driver. We appreciate your comments and look forward to welcoming you back soon.
The transfers to and from the resort…
The transfers to and from the resort were smooth and relaxing. The staff at the hotel were really helpful and friendly the only downside to the holiday was the meal times although we had set times for breakfast and evening meal not once during our stay did our service happen on time it varied from 20 minutes to thirty minutes late after our time on the card so maybe look at staff numbers especially at peak weeks.
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi John, thank you for taking the time to leave us a review. We are pleased that you enjoyed the smooth transfers and the friendly and helpful hotel staff. We are sorry that meal service was consistently later than the allocated times. We appreciate your comments regarding staffing levels during busy periods and will pass your feedback onto the team for future consideration.
Travel to and from pickup to hotel…
Travel to and from pickup to hotel and back was excellent
August 8, 2026
Unprompted review
Reply from Alfaholidays
Hi James, thank you for taking the time to leave us a review. We are pleased that you enjoyed the travel arrangements from pick-up to the hotel and your return journey. We appreciate your comments and look forward to welcoming you on another holiday soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.