Alfaholidays Reviews 

5,208
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly, welcoming staff and knowledgeable drivers who ensure coach trips are entirely safe and very comfortable. Travelers also highlight the well-organized daily excursions, impeccably clean accommodations, and wonderful hotel locations situated conveniently near popular local attractions and scenic views. However, some reviewers noted that certain hotel facilities felt a bit tired and in genuine need of refurbishment or modernization. A few other people additionally mentioned occasional travel delays during transfers and exceptionally busy restaurant times resulting in crowded dining spaces. Visitors also pointed out minor issues regarding room maintenance and noise levels during their stay.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting helpful drivers and attentive hotel staff.... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with great value for money and... See more

Location

Consumers find location to be ambiguous, with reviewers sharing mixed feelings about the positioning of their... See more

Facilities

Reviewers mention ambiguous feedback about facilities, noting that while many enjoyed clean, spacious rooms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more

Company replied

Rated 5 out of 5 stars

We have arrived back from a tour holiday holiday in London, the hotel Thatchers hotel was lovely & clean, staff friendly Alfa travel was excellent company to go with, the driver Callum was chatty, k... See more

Rated 5 out of 5 stars

We went to Shanklin for 6 nights in a heatwave! Hotel location was brilliant & was near to the lift to go down to the beach. We had a lovely time, the travel was fairly seamless, the hotel clean an... See more

Rated 5 out of 5 stars

The coach driver Neil was great he was very informative about the locations we were going to, he made us feel comfortable and got us to places safely, The Staff at the hotel made us feel warm and we... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(5,208)

1,196 reviews in the last 12 months

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Rated 5 out of 5 stars

lovely staff efficient and friendly

lovely staff efficient and friendly, beautiful building, my only down comment would be that the bar area was not open through the day for additional seating especially when the coaches were not out on trips the reception area and the very small sun room were full, surely the bar itself could be locked down as in the Hydro LLandudno is

August 8, 2026
Unprompted review
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Reply from Alfaholidays

Hi, thank you for taking the time to leave us a review. We are pleased that you found our staff efficient and friendly and that you enjoyed the beautiful character of the hotel. We are sorry to hear that you felt there was not enough seating available during the day, particularly when the reception area and sun room were busy while the coaches were not out on excursions. We appreciate your suggestion regarding opening the bar area for additional daytime seating and we look forward to welcoming you back on another holiday soon.

Rated 5 out of 5 stars

The hotel was in a good position

The hotel was in a good position, our room was clean and well laid out with a comfortable bed. The meals were good.We gave it 10 rating on all counts. Staff all pleasant and helpful. We had a lovely holiday and the trips were exceptional.

August 8, 2026
Unprompted review
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Reply from Alfaholidays

Hi Shirley, thank you for taking the time to leave us a review. We are delighted that you enjoyed the hotel’s location, found your room clean, well laid out and comfortable, and enjoyed the meals during your stay. It is also lovely to hear that our staff were pleasant and helpful throughout your holiday. We are especially pleased that you rated your experience so highly and that the included trips were a real highlight of your break. We will be sure to pass your kind comments onto the team and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Hotel nice and staff great

Hotel nice and staff great. Food very nice. Driver Roy exceptional very knowledgeable of area and funny. Love the idea of cases completely dealt with.

August 2, 2026
Unprompted review
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Reply from Alfaholidays

Hi Mary, thank you for taking the time to leave us a review. We are delighted that you enjoyed the hotel, the food and the friendly service from our team. It is especially lovely to hear your kind comments about your tour driver and that his knowledge of the area and sense of humour helped make your excursions even more enjoyable. We are also pleased that you appreciated having your luggage taken care of throughout your holiday, making the journey that little bit easier. We will be sure to pass your lovely comments onto the team and we look forward to welcoming you back again soon.

Rated 1 out of 5 stars

Being disabled when we been on days out…

Being disabled when we been on days out I've been with Alfa a few times .Just dumped in a town centre for a couple of hours when you can hardly walk its not fun the worst experience was when we was in Scotland a trip to Inverness the driver said he wasn't aloud to drop any passengers of in the town centre and there would be a walk into town I couldn't do the walk some other passengers said they couldn't either its appalling the disabled people are treated like this we should of been told that it wouldn't be suitable for people with disabilities. We are booked to go to Wales in October and decided to drive ourselves. On the other hand the hotel staff were lovely b

July 23, 2026
Unprompted review
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Reply from Alfaholidays

Hi, thank you for taking the time to leave us a review. We are very sorry to hear that the excursions weren’t suitable for you, during your holiday with us. We appreciate your feedback regarding information of excursions and we will pass your comments onto the team for future consideration.

Rated 5 out of 5 stars

Great holiday

Friendly staff, location was great bedroom was brilliant with what seemed a new bathroom suite. Ballroom was good quite disappointed with the entertainment and the price of drinks I thought was expensive. Food throughout our stay was very good.

August 8, 2026
Unprompted review
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Reply from Alfaholidays

Hi Stephen, thank you for taking the time to leave us a review. We are pleased that you enjoyed the great location, friendly service from our team and the meals throughout your stay. It is also lovely to hear that you were impressed with your bedroom and bathroom, as well as the ballroom. We are sorry to hear that the entertainment did not meet your expectations and that you found the drinks to be more expensive than anticipated. We appreciate your feedback and will pass your comments onto the team for future consideration.

Rated 4 out of 5 stars

The staff we excellant and the meals…

The staff we excellant and the meals were very good.Entertainment was very good will a couple of acts outstanding.
Days out were good although i felt we could have had more time and some places.
The bedroom was ok but needed updating,very tired wallpaper which in some places was pealing off the wall and toiler roll holder was loose.
The journey home was good until we reached the interchange when we had a very long delay waiting for a coach which was late.We had little or no information and it was very hot on or off the coach and some passengers were feeling it.
These are observations only the overall experience was very good especially as it was my very first coach holiday ever.

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Kieron our driver he was excellent and…

Kieron our driver he was excellent and very helpful

August 2, 2026
Unprompted review
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Reply from Alfaholidays

Hi Gillian, thank you for taking the time to leave us a review. We are delighted to hear that your tour driver provided such excellent and helpful service throughout your holiday. We will be sure to pass your kind comments onto the team, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Ian was a very good driver.

Ian was a very good driver. Littlecote house
was very interesting with lots of history to it. We had a very nice spacious room.

August 3, 2026
Unprompted review
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Reply from Alfaholidays

Hi Angela, thank you for taking the time to leave us a review. We are delighted to hear that Ian provided such a great service as your driver and that you enjoyed your visit to Littlecote House and discovering its history. It is also lovely to hear that you were pleased with your spacious and comfortable room. We will be sure to pass your kind comments onto Ian and the team, and we look forward to welcoming you back on another holiday soon.

Rated 5 out of 5 stars

A nice holiday

All good ! Hotel was great & food was good other than the last 2 days breakfast was way too busy with a lot more tours having arrived. Hard to get a seat. The journey home was very long as we had to wait for our feeder minivan & it took a long time with dropping others off first. Also we were packed in tight & it was hot & stuffy. The minivan with Plants at the start of the vacation was way more comfortable & clean & Gemma was delightful. The holiday itself was lovely & hotel rooms were excellent.

August 3, 2026
Unprompted review
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Reply from Alfaholidays

Hi Marie, thank you for taking the time to leave us a review. We are pleased that you had a lovely holiday, enjoyed the food and found both the hotel and your room excellent. We are sorry that breakfast became particularly busy during the final two days of your stay and that finding a seat was difficult. We are also sorry to hear that your journey home was longer and less comfortable than expected. It is lovely to hear that your journey at the start of the holiday was much more comfortable. We appreciate your feedback and will pass all your comments onto the relevant teams for future consideration.

Rated 5 out of 5 stars

First time on a coach holiday

First time on a coach holiday throughly enjoyed.
Friends made it but the hotel was really excellent with helpful and cheerful staff . Food very nice and as I say staff in hotel 10/10.
We did have four drivers and five coaches for our four night holiday but not really an issue.
One negative would be the slightly long , deliberately slow drive up and a silly stop at an awful services when we could have just carried on to the final destination within half hour.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Nice Hotel.

We stayed at the Metropole Hotel in Torquay. The rooms were spotless. Linda, our waitress, was very friendly, efficient and always had a smile. She was very attentive and is definitely a people person.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

My parents are staying at Hotel de…

My parents are staying at Hotel de Paris Cromer at the moment as part of a Alfa holiday which they go on every yet, whilst there my Dad was rushed into hospital 30 miles away, the care and help my Mum has received from all the members of the Alfa team including Jasmin on reception who helped my mum with connecting to Alex on the piece of mind insurance who organised all the Ubers from the hotel to the hospital and back and the coach driver (apologies I cannot recall your name) and whoever has been leaving my mum a plate of food for when she returns from the hospital. I really can not thank you enough to know my parents are well looked after year after year so far away from home means everything to me, anybody thinking of using Alfa or staying at this hotel you will not be disappointed

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Malcolm our Driver from Bowburn was…

Malcolm our Driver from Bowburn was pleasant, funny and a safe driver. Bus had a little less leg room to our past trips with Alfa coaches. Hydro hotel was best we have stayed in. Room 202 was superb. Restaurant meals very good and Attila our waiter service was excellent. Trips out and about very good. Love Llandudno and Angelsey. All in all a fab holiday. Thank you Alfa...see you again...

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have been on about 15 alfa holidays…

I have been on about 15 alfa holidays and they really look after you from pick up to your hotel alfa drivers are helpful and professional hotel's are clean food is excellent and staff are friendly and helpful and professional

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

First trip to North Wales

Great driver in “Becky”with well timed comfort stops.
The Hydro hotel provided comfortable rooms with an excellent food & drink menus. The excursions were well organised and all ran to time. The only thing that did not work at the hotel was the failure of not receiving an early morning call despite asking reception for this to ensure we were ready for departure on the last day !(not good!)

August 5, 2026
Unprompted review

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