Alfaholidays Reviews 

5,208
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly, welcoming staff and knowledgeable drivers who ensure coach trips are entirely safe and very comfortable. Travelers also highlight the well-organized daily excursions, impeccably clean accommodations, and wonderful hotel locations situated conveniently near popular local attractions and scenic views. However, some reviewers noted that certain hotel facilities felt a bit tired and in genuine need of refurbishment or modernization. A few other people additionally mentioned occasional travel delays during transfers and exceptionally busy restaurant times resulting in crowded dining spaces. Visitors also pointed out minor issues regarding room maintenance and noise levels during their stay.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting helpful drivers and attentive hotel staff.... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with great value for money and... See more

Location

Consumers find location to be ambiguous, with reviewers sharing mixed feelings about the positioning of their... See more

Facilities

Reviewers mention ambiguous feedback about facilities, noting that while many enjoyed clean, spacious rooms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant driver, lovely hotel with great food, very well organised. Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containin... See more

Company replied

Rated 5 out of 5 stars

We have arrived back from a tour holiday holiday in London, the hotel Thatchers hotel was lovely & clean, staff friendly Alfa travel was excellent company to go with, the driver Callum was chatty, k... See more

Rated 5 out of 5 stars

We went to Shanklin for 6 nights in a heatwave! Hotel location was brilliant & was near to the lift to go down to the beach. We had a lovely time, the travel was fairly seamless, the hotel clean an... See more

Rated 5 out of 5 stars

The coach driver Neil was great he was very informative about the locations we were going to, he made us feel comfortable and got us to places safely, The Staff at the hotel made us feel warm and we... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(5,208)

1,196 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was fine

Everything was fine , food ,room staff cleanliness, comfortable lounge, excursions , Eric the coach driver was excellent, the only downside were the front seats 3 and 4, there was NO room to move your feet , totally cramped, these seats are not suitable for long journeys.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good holiday especially all the things to do on free day.

All good, excellent driver (Malcolm)
Hotel good, excursion to Anglesey brilliant. A visit to the prehistoric copper mines on the midway stop up the great Orme is an incredible place to visit on your free day. It was the highlight of the holiday together with a trip on the tour bus from the end of the pier to Conwy, with guided commentary, both excursions easily done in one day.
Great castles on this holiday.
Hotel staff excellent 👍 only bad point was the noise from next door rooms, television sounded as if it was in my room. Earplugs needed.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

we had a wonderful stay in Scotland

we had a wonderful stay in Scotland, the excursions were great even though one trip had a lengthy diversion due to ferry breaking down the scenery was fantastic.
great selection of food for meal times, chris was a star.
Only negatives were the noisy extractor fan from a neighbours room and the creaky floor boards down the corridor.
will definitely go again.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant staff throughout

Pleasant staff throughout, Food good, accommodation and hotel to a high standard.
Great location.
One poor point we left our starting point at 6.30 am with next stop 30 minutes away, the pick up point folks were on a 8.00 am pick up we were left for 1 hour wait.
We could have along with driver an extra hour kip.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my little trip to…

Absolutely loved my little trip to Ilfracombe! Skelton Lake was a great service station, (much better than Burtonwood) and Robert our driver looked after us well, he was very professional, friendly & helpful.
All the excursions were great and you could do as much or as little as mobility allows - the walk up the cobbles at Clovelly was easier than the walk down!
The hotel is in an ideal spot in Ilfracombe & I'm so glad I had a Seaview room which was redecorated to a good standard.
All staff at The Imperial were fabulous -all smiley, friendly & helpful - especially Emma our waitress who looked after us very well during our stay.
Thank you for a great time, keep doing what you're doing - it is noticed!
Until next time 😀

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect resort

The resort of Tenby is for us the best, couldn't fault it. Plus gorgeous weather. Very comfortable coach and good driver. Hotel was good with comfortable beds and clean rooms. Would recommend.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Holiday

Travel to and from LLandudno was good, drivers friendly and helpful. Hydro hotel was clean and comfortable, food was excellent and staff were all great.

July 27, 2026
Unprompted review
Rated 4 out of 5 stars

The driver was jovial and always helpful

The driver was jovial and always helpful

July 27, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Anthony, thank you for taking the time to leave us a review. We are so pleased you enjoyed your holiday with us. We look forward to welcoming you back soon.

Rated 2 out of 5 stars

Shanklin & the excursions are not…

Shanklin & the excursions are not suitable for people with mobility issues should have been told this when we booked for a wheelchair
entertainment 1st two nights terrible

July 26, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Natasha, thank you for taking the time to leave us a review. We are very sorry to hear that the excursions during your holiday weren’t suitable for you and that the entertainment wasn’t up to the standard we expect. We appreciate your feedback and we will make sure your comments are passed onto the team for future consideration and improvement.

Rated 5 out of 5 stars

This was a well organised trip

This was a well organised trip. Our driver Tony was outstanding, the way he navigated the steep, narrow Cornish roads was amazing. The hotel Eliot was lovely with friendly staff and well positioned for the shops and beaches. A great week.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent organisation by Alfa

Excellent organisation by Alfa, my 1st time with Alfa and will book again. Highly organised Reading interchange. Very comfortable Coach, pleasant driver. Very good Hotel Seabank, Porthcawl, staff went above & beyond to make guests s comfortable and happy. Porthcawl is a lovely location & the Hotel is close to the Town & amenities.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant as always

To start pickup fineinterchange fine and even better we found our driver was Ged our 3rd with he’d been on quite a lot of your tours and found Hed best so far he very informative good safe drive and very humerus. The hotel room and food was lovely evening entertainment very good so all in all another enjoyable tour with you. Thank you.

July 26, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent driver

Excellent driver, hotel very disappointing - Denham Grove hotel Uxbridge, food was average, no teabags couldn't have a drink. Just one
example of the shambles that occurred at each meal.

July 27, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Kate, thank you for taking the time to leave us a review. We are very sorry to hear that the hotel during your holiday wasn’t up to the high standard we expect. We appreciate your feedback and we will pass your comments onto the team for future consideration.

Rated 5 out of 5 stars

We had a great holiday at The New Beach…

We had a great holiday at The New Beach hotel. The manager is very nice and approachable and helpful, always smiling and welcoming. All the staff are wonderful. Our room was well equipped, comfortable bed and pillows. The bathroom was excellent.

July 29, 2026
Unprompted review
Rated 4 out of 5 stars

Hotel very nice but remote with no…

Hotel very nice but remote with no entertainment. Breakfast was great but food choice and combinations of food were not good.

July 27, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi David, thank you for taking the time to leave us a review. We are very sorry to hear that the evening meals during your holiday wasn’t up to the high standard we expect. We appreciate your feedback and we will pass your comments onto the team for future consideration.

Rated 5 out of 5 stars

The Shanklin Hotel is very comfortable…

The Shanklin Hotel is very comfortable with good food and the staff are very friendly. My only complaint was the bath which was very high sided and as I have a spinal problem my wife has to help her in and out every time. A lady booking meant that was all that was available.

July 26, 2026
Unprompted review
Rated 4 out of 5 stars

Position of hotel excellent

Position of hotel excellent but the hotel requires up dating bathroom was very dirty around the shower tray dust had not been cleaned for a long time. the service at breakfast and dinner was excellent

July 29, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi David, thank you for taking the time to leave us a review. We are pleased that you enjoyed the location of the hotel and staff service during your holiday with us. We are very sorry to hear that the bathroom wasn’t up to the standard we expect. We appreciate your feedback and we will pass your comments onto the team for future consideration.

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