ALL EAT Reviews 154

I got scared after reading the reviews as I had my order cancelled on the night as apparently the restaurant was closed on Tuesdays. They promised me a refund, however the next day I rang to ask if they could just forward the order to the next day instead as I felt worried I would not receive my refund.

After speaking with customer service, they helped me straight away to re sort the order and I got my food within the hour.

Paid for my food, the restaurant said they didn’t receive my order even though I had an order number. All Eat never replied to my 2 messages & the restaurant refuse to refund me. Disgusting. DO NOT USE.

I ordered food and nothing arrives. Never use this app again. Worse experience ever!!!

This app used to be very good especially for cash delivery
New version won't allow any delivery at all even though I'm about 500 m away from shop
Since the 4th of October till today the 8th not been able to place any delivery orders for cash or card
PLS someone sort it out
I'm glad to edit this and say issues have been sorted and app is back to being excellent ☺️👌

Terrible web site, hard to use and doesn’t provide any updates on order progress. Will never use again

All over the place, stick with Just Eat 👍

this company are not worth dealing with, and there should be an option for no stars
I have been ordering from the same Chinese for years, this was ring the restaurant place order and pay cash on delivery and never an issue.
Now on three occasions i have placed orders through All eat as i did not have cash in the hose so its easier to pay on line (the Chinese only take cash payments)
Out of the three times i have used All eat twice i have had to go and collect the food myself, today was the last time so asked for my money back, whilst they will give the delivery charge back they will not give back their service charge, whilst 50p is nothing its the principle, the order is placed with them, the responsibility is with them as they have taken a charge for dealing with the order.
Customer service is what a company lives and dies on, place your order else where and by the look of the low score this company have i am not the only one who thinks they are useless.

Made an order for a specific time as I was working. It arrived 40 minutes early, interrupted my work and obviously went stone cold by the time I could eat it.
Chat service just blamed restaurant and then failed to respond.

Could do with some extra feature like in app messaging that informs you when your order has been received by restaurant and your order is on its way notification. Other than that the app is fine.

Unreliable app. Unreliable processing of order. Receipt says that i paid online. Then all eat delivery driver said it was done and charged on delivery. No answer yet from all eat.

Awful App and response to my grievance. Food when it eventually arrived, was cold. I am not convinced that the food actually came from the restaurant I was ordering from. Definitely not the usual quality. Containers not the usual ones used. I wish I had telephoned my order, as I normally do. It would have cost less too!

We ordered and the payment went through 4 times and the order never arrived at the takeaway

Terrible service, two payments have gone out of my bank for the same order (over a week ago) and when speaking to them on the phone they keep telling me they will phone me back and never do.

Had a bit of a panic after placing an order via All Eat and then seeing all the one star reviews on here! Immediately called restaurant to check they’d received order (they had) and food was delivered swiftly/payment processed - no issues. Seems to be cheaper than some other companies which deliver for same restaurant!

I wish I had read the reviews for All Eat before I ordered and I could have avoided the whole thing!
It is clear from all of the bad reviews that the new Marketing Manager isn't doing so well and they aren't even bothering to reply to anyone now.
Clearly an unprofessional, uncooperative business out to make a quick buck from us.
It's a shame that the service from them to us is not quick, in fact it is none existent, I made the mistake of ordering from them a second time as I wasn't sure it was the same company that didn't deliver the first time, it was and yet again they took my order and my payment and immediately after called me to say the takeaway I ordered from isn't delivering, funny that isn't it, and they took 9 days to return my money.
Why do they have takeaways on their site for deliveries and they then aren't actually making any deliveries?????
I called up, go appalling service, they didn't even apologise.
BAD BAD BAD BAD BAD!!!!

Avoid like the plague, they take your money then nothing arrives. You contact them - restaurant was closed and "you will get a refund". Fast forward 2 months, no refund and non existent customer support.
Ordered first and definitely last time, will also be telling everyone I know to never order from these scammers.

The app and website barely function.

They fail to recognise several postcodes, yet if you navigate to a local restaurant via other means then it seemingly works just fine

They never placed my order and over a week later I am still waiting for my refund. No apology and bad attitude of staff.

First time I’ve ever use the all eat app, had no choice though as it directed me to the app from the restaurant I was placing my order on. So I had an issue with my order I requested a full refund. All eat only refunded me because the restaurant agreed on this!! Shocking! I never even received my food so wether I should or shouldn’t of received a refund shouldn’t have been debatable. If I’ve ever requested a refund with just eat they’re customer service have been spot on and refunds have always been processed straight away. This company seems dodgy. Because of this and also when I rang them they wasn’t very professional and sounded like they was in bed and I had just woken them up. Avoid.