ALL EAT Reviews 154

Ordered our take away the day of, put in that we wanted it at 7pm. 07:30 came and I jumped on to their chat, who at first couldn't find our order. They did finally and said the order would be within 15 minutes. 8pm comes and still not here so I went onto the chat again, they told me to call the Chinese directly as they weren't taking their calls!!! crap customer service, won't ever use again.

The app does not work, the PayPal function creates a tick, without processing payment or completing the order. We had to contact the restaurant directly and complete the order by phone. We were contacted by a representative of all eat, who was surly and unhelpful and requested account and password details, which was disconcerting. Don't use all eat. The app is rubbish and customer support abysmal. They do not deserve your business.

I go there, everything is very tasty, thanks for the delicious food!

Wouldn’t even give them 1 star but had to give something, made our order and paid for it but when going to collect it the restaurant didn’t have our order!! Can’t contact anyone to ask what is going on, online chat no one is answering! An absolute joke of a company!!!

Lovely! Ordered the chicken with black bean sauce & egg fried rice. Portions were huge and it arrived earlier than the estimated time. Would order again on ALL EAT!

My husband wanted to try the new Chinese restaurant up the road so we used All Eat App to place the order on China Star for collection. Brilliant menu with our favourite dishes and it arrived faster than usual and my husband was very happy to say the least! Safe to say it might be our new favourite takeaway ordering platform !

Ordered using the All Eat app. Food came 10 min earlier than expected and was piping hot and tasted delicious. Will be using them again!

I ordered a takeaway from 2 miles away, ordered placed at 18.05 to be delivered at 20.00hrs. Initially the delivery charge was displayed at £2.50 but as soon as we processed the order this changed to £5.50. At 20.35 and 2 calls to the vendor later, who assured us the food had been sent with the driver 20 minutes earlier, still no whereabouts of order. Finally arrived at 20.55. The vendor, who we have used numerous times previously, was able to signify the order went out on time when I called at 21.00. The delivery person, arriving in a lighted taxi cab, couldn’t tell me why it had taken approximately an hour to deliver my order. When I discussed this with my vendor I was advised for future reference to categorically ALWAYS order food and collect and if possible not to use this delivery service.
Can All Eat explain how this process clearly broke down and what reasonable steps I should take next?

Worst experience ever.Ordered then was cancelled without notification.Online chat terrible,person chatting did not give reason why cancelled or not notified DID NOT HAVE A CLUE VERY POOR DO NOT USE.Then find out restaurant is closed but this company take order and then give receipt.

Ordered food from All Eat on July 24 at 10:40 pm after 20 minutes the restaurant called me to explain there was not even one driver to deliver my order and they had closed already and I would be refunded by All Eat.
After too many attempts by phone and e-mail, a person rang me days later saying that I should get my money back in 10 days, after that no money back and no more phone calls.
Today October 10 still waiting to be refunded.
DON'T LOOSE YOUR MONEY, TIME AND DON'T TRUST ALL EAT.