All Weather Leisure Midlands LTD Reviews 

155
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Don’t usually write reviews but these guys thoroughly deserve a 5*rating. First time hot tubbers so we really valued the advice that the team gave us on which one to go for ( thanks Alana!) The instal... See more

Company replied

Rated 5 out of 5 stars

We purchased a new hot tub from AWL in December 2021. They provided great advice as to which model to buy. There was no hard selling or up selling. The site survey before delivery ensured that there w... See more

Company replied

Rated 5 out of 5 stars

From start to finish, and even beyond with the maintenance and advise I couldn’t be happier. Pre-Sales was great, installation and service great and After-Sales great. I went for Jacuzzi 332... See more

Rated 5 out of 5 stars

Jacuzzi 375. Cannock showroom. We have had excellent service from AWL: replacement parts, deep clean and, most recently, a replacement cover for a hot tub that we have had for some years. The staff... See more

Company replied

Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service

Written by the company

For many years Liam and his family at All Weather Leisure have supplied the highest quality hot tubs, swim spas, wooden garden buildings and thatched gazebos with award winning quality in customer service and care in the Midlands. We have a comprehensive range of hot tubs & swim spas designed by Jacuzzi Hot Tubs. We only provide and install the highest quality hot tubs designed in the USA with extensive manufacturer’s warranties. This philosophy we also follow with our comprehensive range of chemicals & accessories, wooden garden buildings, thatched gazebos and swim spas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(155)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service!

I wanted a small hot tub, just for 2/3 people and, after ringing around a lot of places on the Internet (who were not helpful) I called this company and they were so helpful! They answered all my questions, and were able to organise a quick appointment survey to ensure a smooth delivery and installation (very important!) I'm loving my new hot tub, am using it most nights for pain relief. This is a family run company that you can trust. They're not just chasing sales like the others I spoke to were. I highly recommend them!

September 4, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear Susan, thank you for your kind words. I am so pleased that all of my team has met your expectations. I hope you continue to enjoy your hot tub for many years and thank you for your custom.

Rated 5 out of 5 stars

Both my partner and I have had a…

Both my partner and I have had a fantastic experience using All Weather Leisure in Shrewsbury for our new Jacuzzi.
From our initial enquiry, Alana has been an absolute pleasure to deal with. Despite having an idea of the model that we wanted to purchase, Alana took the time to walk us through all models, from bottom to top of the range to make sure we purchased the Jacuzzi that was perfect for us. At all times she was helpful, I formative and not in any way pushy about the sale. So much so that we ended up.purchasing the model up.from the one that we intended on purchasing.
When it came time for the install, everything ran like clockwork. All the details were ironed out by Luke on the initial site visit. On the day of arrival, Liam and his colleague were polite, punctual and super efficient. The Jacuzzi was craned over our house and connected up in no time. Both lads even asked if we wanted help lifting our new pergola back over the Jacuzzi. The site was left tidy and we were delighted with the service.
We couldn't recommend All Weather Leisure enough, everyone we have contact with has been brilliant.

September 4, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Drew & Claudia,

Firstly just wanted to say thank you so much for your kind words, I will be sure to pass this onto the whole team.
We really hope you are enjoying your new hot tub and will always be here if you need us in the future.
All the best,
Danni @All Weather Leisure

Rated 5 out of 5 stars

Superb Pre and Post Sales Experience

The guys were great! We have bought from them before and went again for our new hot tub, no pressure relaxed approach, highly knowledgeable. Pre delivery checks, great install then post install checks to see you are ok.

A hot tub is a high value purchase so you need a reliable company, Luke and his Dad are that and more, supported by an excellent team

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Jacuzzi from Shrewsbury…

Purchased a jacuzzi from Shrewsbury branch. Amazing product and service.

Although there was a delay in having it commissioned (at our request) it was all set up fantastically.

Best investment we have made, and highly recommend All Weather Leisure, if you considering a hot tub.

The aftercare service is 100% too

July 25, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Kev,

Thank you for your 5* review.

I will be sure to pass this on to the whole team, we wish you all the best with your new hot tub.

You know where we are, if needed!

Danni @All Weather Leisure

Rated 5 out of 5 stars

Top class.…

From our first visit to cannock store was fantastic no pressure sales and greated with a smile. Couldn't fault these guys. This purchase was our second hot tub our 1st purchased 12 years ago. That's why we chose to purchase ago from All weather leisure. Stu and nikki.

June 29, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Stu & Nikki,
Firstly just wanted to say thank you for being such loyal customers. Secondly, we are pleased you've been happy with our service from the very start and we look forward to continuing with all the help with your hot tub requirements in the future.

All the best,
Danni @All Weather Leisure

Rated 5 out of 5 stars

Absolutely Awesome …

We walked into a well displayed unit of Jacuzzi hot tubs, we knew what we was looking for and was greeted by Luke who listened to our requirements. There was no pressure in buying and could answer any questions we had with giving advice before a purchase.
Nothing was difficult with our purchase with all of the staff being so helpful.
Installation was a dream with a great service and instruction of use. It didn't stop there, the after sales and care team are there to help with any questions and revisit to assist.
Great company

August 11, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Gary,
Thank you for your kind review, I will pass this onto Luke.
We wish you all the best with your new hot tub, you know where we are if any help is needed!
Thanks
Danni @All Weather Leisure

Rated 5 out of 5 stars

Excellent from start to finish

Don’t usually write reviews but these guys thoroughly deserve a 5*rating. First time hot tubbers so we really valued the advice that the team gave us on which one to go for ( thanks Alana!) The installation team were really professional and Lukes’ site visit prior to installation made sure everything went smoothly. Always available to answer any questions post fit ( even the daft ones so thanks Danni!) Great customer service and nothing too much trouble so would highly recommend to anyone looking to purchase a tub.

July 9, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Sharon,
Thank you for your review, I will be sure to pass this onto the whole team.
We are always here to answer any questions you may have (they aren't daft I promise).
You know where we are if you need us in the future, hope you have many more years of hot tub happiness.

Kind regards,
Danni @All Weather Leisure

Rated 5 out of 5 stars

Loving our new hot tub

The guys arrived with the hot tub, lovely bunch of lads. The tub had to go down a set of steps, this didn’t phase the installers, got the tub down to the level we wanted it at and set it up seamlessly. We have been enjoying the hot tub over the past two weeks and would have no hesitation in recommending All Weather Leisure to supply your hot tub. Also, great follow up after installation, I’ve phoned them a few times with questions, and have found nothing is too much trouble.

June 21, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Tracy,

Thank you so much for your review, I will be sure to pass on to the engineers. If there is anything we can help with in the future, as you know we are just a phone call away.

All the best.
Danni @All Weather Leisure

Rated 5 out of 5 stars

From sale to customer service amazing

Absolutely amazing!!! We brought a hot tub customer service is fabulous you always talk to a friendly person … staff are very knowledgeable we needed a service on our hot tub they went above and beyond…. Thank you so much

May 30, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Maxine,
Thanks for your review and custom. If at any point we start to slip up, let us know.

Rated 5 out of 5 stars

Great end to end service from showroom…

Great end to end service from showroom to installation and aftercare. Really pleased with the jacuzzi would definitely recommend

May 6, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Karl,

Thank you for your review, we hope we can carry on with the high level of service for the life of your hot tub.

Thanks
Danni

Rated 5 out of 5 stars

Really pleased with the service

Really good service from the people at Cannock - Luke and Danni have been helpful and accommodating, particularly Danni as there were some complications arising from the work being done on our garden. She was flexible and ensured that in the end things went smoothly.

March 22, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi,
Thanks for the fab review. We're pleased your happy with the service we provided, we will always accommodate as best as we can. We hope you enjoy your hot tub for many years to come!

Kind reagrds,
Danni @All Weather Leisure

Rated 5 out of 5 stars

Top Notch Quality & Customer Service

All Weather Leisure really do understand the importance of delivering a service focused on giving their customers the best experience. From competitive pricing, quality hot tubs, knowledgeable sales staff, professional and helpful installation and post-installation aftercare they tick 10/10 in all departments! I was impressed from day one when I visited the Shrewsbury store knowing very little about a hot tub and left with what has turned out to be the perfect hot tub for me! Thanks Alana! The installation team went beyond their remit to ensure my hot tub could be sited without the need for a crane to place it. I've also had phonecalls from the team since installation to help me work out how best to get my water/chemical balance just right. It's a work in progress but I know the team are on hand to assist if I need it. A great company which I recommend without hesitation!

March 19, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear Connie, Thank you for taking the time to post your review and your kind words are much appreciated. I will pass on your comments to Alana and I will ensure we continue to meet your expectations. Liam

Rated 5 out of 5 stars

Hot Tub Recommendation

for the past 18 months we have been looking to purchase a good well built hot tub, we have researched and spoken to many dealerships, but we have always returned back to All weather Leisure in Cannock.
we have found the whole team to be very helpful. especially Luke who directed us to an ex-showroom model. we found that he was not pushy but very helpful along with the Girls in the office with the questions i have.
we must also mention the installers who again we found to be very helpful and informative along with their humour. we would recommend 100% any who are looking for a hot tub to speak to any member of the the team at All weather Leisure.

March 20, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear Darren, Thank you for your review and I am so pleased that the team have been able to find you your perfect hot tub and answer all your questions. Enjoy your hot tub! Liam

Rated 5 out of 5 stars

Excellent service

Excellent service, responsive and friendly

February 23, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Thank you so much for the kind review Jill.

Hope to see you soon.

Rated 5 out of 5 stars

Great team

The service of the team and information given was great and very helpful, even the site teams were great.

February 6, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Dan,

Thank you for your kind words, I will be sure to pass this round to the whole team.

Thanks
Danni @All Weather Leisure

Rated 5 out of 5 stars

Done right the first time. Excellent guidance and service.

Went into All Weather Leisure hot tub showroom to get a quote came out with a hot tub at a competitive price. A few questions / issues ie Bluetooth connectivity after install but all resolved by Hania and Liberty. Product running perfectly well, excellent buying experience from sale to install to aftercare when unsure they were there to assist and resolve.

February 16, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear Raj, thank you for taking the time to write this review, it is much appreciated. I will pass on your comments to Hania and Liberty.

Rated 5 out of 5 stars

Great service and advice when we were…

Great service and advice when we were purchasing our hot tub,are always available to give advice to us, Stock a good choice of products and accessories too!

May 12, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear PS, thank you for the review as it is much appreciated. Need anything more then you know where to find us.

Rated 5 out of 5 stars

Highly rated, very trustworthy

Only used this company for a spare part for my Jacuzzi, but part was delivered promptly and was the right part first time. Very competitive with online retailers as well

January 3, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Thank you for the 5* review Craig! You know where we are if you require anything else for your hot tub.

Rated 5 out of 5 stars

Bought our Hot tub 10yrs ago from AWL

Bought our Hot tub 10yrs ago from AWL. Recently called them to help with ordering a new lid and some spare parts we needed. The service was out of this world good! I spoke to 2 ladies at two different times whilst I was making up my mind. I was blown away with the time and attention they both gave me helping me make my decisions. I would highly recommend this company for expertise, service and competitive prices. I will continue to use in the future. Honestly could not ask for better service!

January 26, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi,

Thank you for the fabulous review and for being a loyal customer. We're pleased to hear you are happy with our service. We look forward to helping you with all your hot tub needs in the future.

Kind Regards,

Sarah @ All Weather Leisure

Rated 5 out of 5 stars

Excellent company very professional highly recommended

We walked into the showroom as a family, looking for a plug and play hot tub something easy to use and set up. We were warmly greeted as soon as we walked in, we were given time on our own to look around. Then a lovely member of staff came and spoke to us she was warm friendly and very professional she made us feel at home. The whole experience of purchasing the hot tub was pleasant and easy from start to finish, even delivery date and time was quick. Once we had it installed we even had a phone call asking how everything was. We did have one small issue on putting filter in, as we had never had this type of spa before we rang the company who were really helpful and helped us with this issue. I feel as a company they are friendly approachable and if I need anything or just want to pop in and ask anything I feel comfortable doing this alone or with my family. So pleased with our purchase and would definitely recommend this company.

October 12, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Karen,

Just wanted to say thank you for your 5* star review. I'm so glad that I made your journey of purchasing a hot tub so pleasant, I wish you both and the kids / grandkids many years of fun with the hot tub!

We are always here if you need us for any hot tub help in the future!

Kind regards,
Danni

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look