All Weather Leisure Midlands LTD Reviews 

155
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Don’t usually write reviews but these guys thoroughly deserve a 5*rating. First time hot tubbers so we really valued the advice that the team gave us on which one to go for ( thanks Alana!) The instal... See more

Company replied

Rated 5 out of 5 stars

We purchased a new hot tub from AWL in December 2021. They provided great advice as to which model to buy. There was no hard selling or up selling. The site survey before delivery ensured that there w... See more

Company replied

Rated 5 out of 5 stars

From start to finish, and even beyond with the maintenance and advise I couldn’t be happier. Pre-Sales was great, installation and service great and After-Sales great. I went for Jacuzzi 332... See more

Rated 5 out of 5 stars

Jacuzzi 375. Cannock showroom. We have had excellent service from AWL: replacement parts, deep clean and, most recently, a replacement cover for a hot tub that we have had for some years. The staff... See more

Company replied

Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service

Written by the company

For many years Liam and his family at All Weather Leisure have supplied the highest quality hot tubs, swim spas, wooden garden buildings and thatched gazebos with award winning quality in customer service and care in the Midlands. We have a comprehensive range of hot tubs & swim spas designed by Jacuzzi Hot Tubs. We only provide and install the highest quality hot tubs designed in the USA with extensive manufacturer’s warranties. This philosophy we also follow with our comprehensive range of chemicals & accessories, wooden garden buildings, thatched gazebos and swim spas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

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4.9

All reviews

(155)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service…

Excellent service and very knowledgeable about Jacuzzis.

January 2, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Nessa,

Thank you for the five star review, greatly appreciated.

Kind Regards,

Sarah @ All Weather Leisure

Rated 4 out of 5 stars

Bought our Jacuzzi from them 4 years…

Bought our Jacuzzi from them 4 years ago; the installation was brilliant, and after care good.

We did have a few problems before Christmas which took a few visits for them to sort out, but after speaking to the owner they managed to get things sorted and have a fully working hot tub to enjoy no matter what the weather. We would recommend the yearly deep clean as it keeps the tub pristine and hopefully highlights and potential issues

January 9, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Rosie,

Thank you for the great review. We are pleased to know that you have been happy with our services and we have been able to resolve any issues for you.

Kind Regards,

Sarah @ All Weather Leisure

Rated 5 out of 5 stars

All star customer service can’t fault…

All star customer service can’t fault them ,Alana was brill with myself totally understandable on my needs etc

January 9, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Adam,

Thank you for the lovely review! I will ensure your feedback is passed on to Alana.

Kind Regards,

Sarah @ All Weather Leisure

Rated 5 out of 5 stars

Excellent from start to finish and then ongoing!

All Weather Leisure provided me with an excellent Jacuzzi Hot Tub which they installed and have looked after for me for the last six years with yearly maintenance. They are always so quick to answer any questions I have and are always happy to help.
You are not just buying a hot-tub you are buying years of happy ownership and top service.

October 16, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Charles,

Thank you for the lovely review and for being a loyal customer. It's greatly appreciated. You know where we are if you need us in the future, hope you have many more years of hot tub happiness.

Kind Regards,

Sarah @ All Weather Leisure

Rated 5 out of 5 stars

Thank goodness I changed my mind!! (about buying on line)

I had thought about buying on line and installing myself, (as a qualified electrical engineer). However, I was a novice at hot tubs do's and don'ts. So I thought talk to the experts. No sales pressure, great advice and guidance, so I thought, worth going for it. How right was I. We bought a totally different model to what we originally thought, (thanks to understanding our priorities) also with a heat pump and installation. I really do not think we would have saved much going on line, but it would have cost us dearly in buying the wrong sort, for the wrong reasons. Its a big investment, make sure you feel it is well worth it, by going to the experts. Nice one Cannock branch of All Weather Leisure. Great support before and just as good afterwards!!

November 1, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi David,

Thank you for the fabulous review.

A hot tub is certainly a big investment and we always pride ourselves on making sure we take the time to listen to our customers needs to ensure that they find the perfect hot tub for them. We're pleased to know that we managed to help you find the right hot tub for you and that you are happy with our services. We look forward to helping you with all your hot tub needs in the future!

Kind Regards,

Sarah @ All Weather Leisure

Rated 5 out of 5 stars

Great hot tub the Cannock team helped…

Great hot tub the Cannock team helped me all the way to getting wot we wanted always there to help with aftercare and anything we need filters chemicals u name it thay can help you get it the staff are really friendly thay go above and beyond to help

January 29, 2024
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Carole,

Thank you for the lovely review, we're pleased you're happy with your hot tub. We look forward to helping you with your hot tub needs for many years to come!

Kind Regards,

All Weather Leisure Team

Rated 5 out of 5 stars

Excellent company can always contact…

Excellent company can always contact them for advice . Very efficient and excellent service nick did my hot tub deep clean - took time to do a very thorough clean and gave some good advice really pleased . Highly recommend this company

November 10, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi,

Thank you so much for your kind words. I will be happy to pass on the amazing feedback to our engineer Nick. You know where we are in the future, for any further help.

Thanks
Danni @All Weather Leisure

Rated 5 out of 5 stars

A Very Satisfied Customer

At the initial enquiry there was no pressure sales just a very professional presentation of the selection of products, running costs, and associated pros and cons for each hot tub. When we returned to select the tub of our choice a full range of financial options was explained including the fact that as my wife is registered disabled we would receive the hot tub VAT free. The installation of the hot tub was just as professional and friendly as the sales staff. I cannot fault this family run organisation and would gladly recommend them to anyone.

October 4, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Stephen,

Thank you so much for your lovely review! We're pleased you are happy with our service and glad that you would recommend us. Thank you again for choosing to purchase with us.

Danni

Rated 5 out of 5 stars

Fantastic service from the whole All…

Fantastic service from the whole All Weather Leisure team on the buying, installation and after sales process.
Highly recommended.

October 11, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Darren,

Thank you for your kind words and your business is greatly appreciated.

Thanks
Danni

Rated 5 out of 5 stars

They took a lot of trouble to explore…

They took a lot of trouble to explore why we wanted a hot tub and how we planned to use it. This enabled them to home in on a choice of models which would do the job we wanted. First class customer service

September 8, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi David,

Thank you for your five star review. We're pleased you were happy with our service.

Thanks,
Danni

Rated 5 out of 5 stars

Fantastic service

From the start, the service received from the team has been exceptional. Whether it was to help us make the right decision about which hit tub to buy (never forced us to buy one of their models), or to answer any questions we might have, the team has always shown professionalism and has always been available to make our new journey as pleasant as possible.
I would recommend All Weather Leisure Midlands 100%

July 9, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Francis,

Thank you so much for your feedback. I am glad we have provided the experience you expected. We wish you and the family all the best with your new hot tub!

Danni

Rated 5 out of 5 stars

Outstanding

I Have just purchased my Hot Tub From All Weather
Leisure, outstanding is what comes to mind

I first went to look at the Shrewsbury branch as it was the closed to me, the staff there (Larna) where so friendly, had time to explain about all the hot tubs they had in the showroom , But my wife and I fell in love with the vortex mercury 2 loungers and 3 seats, which I think is the best in my option. I say that as when one has been on ones feet all day, one don't want to sit in a hot tub a nice chilled out lie down and relax is the way to go.
Installation .
On the date an time it was arriving they when on time and on the day they said. Luke and his team quickly got the hot tub into my garden
as we had to cross my neighbours garden first then into mine they took great care getting it to my garden, once there it was unwrapped and all sorted and up and running in no time. everything was explained on how to operate and run the hot tub, all made easy and easy to understand a real nice bunch of lads, friendly and made one feel at ease.
Technical problem.
Not everything always goes to plan. The hot tub was all up and running but then it had a problem with the soft wear that runs it. it was just one of those things, brand new, one always thinks it should not have anything go wrong with it but sometimes its just a bit of bad luck. I rang them up and and they went out of there way to come and get its sorted, Liam went out of his way to sort the problem he was outstanding and before we knew it, everything was sorted.
service
If anyone reads this and you are looking to buy a hot tub this company is the one, top class in every way before sale and after sale. I don't often put reviews up. But this company sure deserves one 100% would always go back to them time and time again.....

September 2, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear Anthony, thanks you for your kind words. It was a pleasure meeting you and your family and I hope you enjoy many years in your new hot tub. Sorry about the software issue and glad we promptly resoled it to your satisfaction.
Liam

Rated 5 out of 5 stars

Fantastic service and expertise

Fantastic service and expertise. Never received a ‘hard sell’ at the outset- very knowledgable and informative. Set up was really efficient and amazingly quick. Most impressive has been the after sales care- always on the end of the phone for any questions. Very happy with everything.

August 31, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Bill,

Thank you so much for your kind feedback. We look forward to helping you in the future for anything that you may need.

Kind regards,
Danni

Rated 5 out of 5 stars

A very beautiful and well-made hot tob

A very beautiful and well-made hot tob, it is a wonderful thing to relax. All Weather Leisure Midlands LTD it's a great team and we're always willing and happy to help with a problem

August 4, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Thank you for the lovely feedback. We are glad you are enjoying your hot tub!

Kind Regards,

Sarah @ All Weather Leisure

Rated 5 out of 5 stars

Great customer service 👍🏾

All Weather Leisure have always been happy to help 😊.
Since the hot tub was delivered/Installed, I've had to call quite a few times (5 or 6 times) while I've been learning the ropes of hot tub ownership. The team have talked me through lots of things I've needed help with, from applying chemicals to general operating. Great service 👌🏾

June 6, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Thank you for your positive review. I am glad we have provided the experience you expected. Enjoy your hot tub!

Rated 5 out of 5 stars

Fantastic and efficient service

Fantastic and efficient service. Great job

May 15, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Steve,
Thank you so much for your review! We hope you have many years of enjoyment with your new hot tub.
Thanks
Danni

Rated 5 out of 5 stars

Well I have t give full marks to Liam…

Well I have t give full marks to Liam and all the team at all weather leisure. They are here today to install the Covana oasis hot tub cover. The service from the store in Cannock and from Liam and the fitting team today has been excellent. Can rearly recommend without hesitation. 5 stars all day.

May 25, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear Paul, I am so pleased we have met your expectation. This is fantastic news to us. Please let us know if we can be of further assistance. Thank you for taking the time to leave a review.

Rated 4 out of 5 stars

Looking foward to my Jacuzzi been fixed.

Looking foward to my Jacuzzi been fixed.

Thanks for your help !!

May 23, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Dear Mike, I am sorry you felt the need to post to Trustpilot before actually speaking to me (director). I have tried to call you but have been unable to get through. I know the team member apologised for not informing you that your hot tub needed to be full for when we visited on Monday but we had just completed a deep clean as did not expect you to want to empty your hot tub so soon. You also requested that we remove you from our database but before we do this we would really like the opportunity to put things right. I hope this is possible and look forward to hearing from you. Again my apologies for any inconvenience that has been caused and we will put it right.

Rated 5 out of 5 stars

Excellent service

From the moment we walked into the showroom, the staff were very polite and very friendly and knowledgeable, from the operations of all the hot tubs to the electrical point required. The installation was speedy and after installation got regular contact via phone and email on my satisfaction. Excellent customer service

April 21, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Thank you for your kind words and I hope we continue to meet your expectations over the coming years.

Rated 5 out of 5 stars

Good support and after-care

Had a few issues with the electrics with our Jacuzzi hot tub but Liam sorted it promptly and persistently. Friendly company that will go out their way to ensure you get the most out of your hot tub.

April 3, 2023
Unprompted review
All Weather Leisure Midlands LTD logo

Reply from All Weather Leisure Midlands LTD

Hi Chan,

Thank you for the lovely feedback. We hope you and all the family are enjoying the hot tub!

Kind Regards,

Sarah @ All Weather Leisure

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