While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had a deeply frustrating experience with A Matter of Fax. On July 30, 2025, I placed an order (MAT-10415) for an Epson SureColor F7200 Color Wide Printer, costing $6,004.80, after their sales tea... See more

Company replied

Rated 1 out of 5 stars

Ordered an Epson Printer 1/3/2011. Credit card was charged 1/3/2011. Received e-mail 1/3/2011 saying printer not available and order is cancelled. Called and e-mailed 1/7/2011 asking for refund. Their... See more

Rated 1 out of 5 stars

This is not a real business it must be an affront designed to scam consumers. I called and inquired if they had the advertised item in stock and they pretended to check and say yes. I received an old... See more

Rated 1 out of 5 stars

This company is deceptive in its practices. Its website showed a "brand new" printer drum and cheap shipping (along with a good price). The product arrived a few days later but shipped was a re-... See more

Company details

  1. Printer and Scanner Store
  2. Computer Accessories Store

Information provided by various external sources

Copier, Copiers, Digital Copier, Digital Copiers, Laser Fax, Facsimile


Contact info

1.1

Bad

TrustScore 1 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick Delivery, Excellent products

Thank you for mailing the lamp for the 50in Sony Wega TV. It made a certain someone very happy, that they received this gift. It also made me happy that it did not cost an arm and a leg to fix.

October 26, 2015
Unprompted review
Rated 5 out of 5 stars

Great replacement toner

I didn't realize this was a generic toner when I bought it but it fits in the printer correctly and is printing wonderfully. Have only had a week though. Shipping was fast and affordable.

October 16, 2015
Unprompted review
Rated 4 out of 5 stars

Too good to be true? Maybe not.

The pricing on amatteroffax.com is unbeatable. I've been using one of their ink cartridges for about 3 months now, and the print quality is great. The only incident that occurred, is my printer keeps nagging that the brand new cartridge I just installed is expired and should be changed. Not a deal breaker at all. I'll keep ignoring the alert for the massive savings I received from ordering ink at amatteroffax.com.

October 9, 2015
Unprompted review
Rated 4 out of 5 stars

So far so good

The cartridge I ordered is working as advertised. I'll add a star if all the ink is depleted without incident.

October 4, 2015
Unprompted review
Rated 5 out of 5 stars

Best Value Best Price

I was hesitant in buying a non brand name cartridge, until I got it and it fit perfectly into my printer. It is an old model and the cartridges are hard to find. Most places wanted $79.00 for the cartridge, but I paid less than 25% of that price. It prints just as good as the name brand cartridge and the service was great. Thank You for being there when I needed you.

RCB

October 2, 2015
Unprompted review
Rated 5 out of 5 stars

Legit!

I was skeptical given the low price for Brother extended toner cartridges but they work flawlessly. I bought 3 for the price of just one OEM! I know where I'm buying from now on for my business.

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

Pleased with printer cartridges - Great Experience

I was in need of print cartridges for my HP printer. After researching, I found generic cartridges available through Amatteroffax. Two for half the price of one HP cartridge. I was a little leary because of the low price, but they arrived when promised and so far work as well as the name brand. I also received a follow up call asking if I had received them and if I was happy with the product and service. I will definitely order from Amatteroffax in the future.

August 26, 2015
Unprompted review
Rated 5 out of 5 stars

Great Desktop Calculator

Replaced our older model Canon with the model MP41DH. Large keys, easy to use, and easy to load paper. Would highly recommend this model.

August 26, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service, Quick delivery and good product

I ordered two laser cartridges for my older brother printer. When I received my cartridges, the Part number was different than what I had ordered. I called customer service and they were very courteous and informed me that the cartridge I ordered was not in stock and therefore they sent me a higher quality cartridge than what I ordered. I installed the cartridge and it's working great. I would definitely recommend this company and will order from them in the future.

August 21, 2015
Unprompted review
Rated 5 out of 5 stars

HP Printer Ink

This is the first time I ordered from A Matter of FAX, and it was a very good experience. I initially chose the wrong shipping method, and called to see if I could change it. All it took was one quick phone call, and I received confirmation of the change as well. My shipment was received on time and it was exactly what I ordered. I'm very happy with the product and service!!

August 17, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service!

I've ordered 6 HP laserjet printers in the last month. There was a defect in one and A Matter of Fax sent a replacement immediately. All my orders were received quickly and the customer service was great. I will use this vendor again.

August 3, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look