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Rated 1 out of 5 stars

I had a deeply frustrating experience with A Matter of Fax. On July 30, 2025, I placed an order (MAT-10415) for an Epson SureColor F7200 Color Wide Printer, costing $6,004.80, after their sales tea... See more

Company replied

Rated 1 out of 5 stars

Ordered an Epson Printer 1/3/2011. Credit card was charged 1/3/2011. Received e-mail 1/3/2011 saying printer not available and order is cancelled. Called and e-mailed 1/7/2011 asking for refund. Their... See more

Rated 1 out of 5 stars

This is not a real business it must be an affront designed to scam consumers. I called and inquired if they had the advertised item in stock and they pretended to check and say yes. I received an old... See more

Rated 1 out of 5 stars

This company is deceptive in its practices. Its website showed a "brand new" printer drum and cheap shipping (along with a good price). The product arrived a few days later but shipped was a re-... See more

Company details

  1. Printer and Scanner Store
  2. Computer Accessories Store

Information provided by various external sources

Copier, Copiers, Digital Copier, Digital Copiers, Laser Fax, Facsimile


Contact info

1.1

Bad

TrustScore 1 out of 5

194 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Unbeatable Prices and Great Service!

I am the owner of an independent music composition studio, and I go through a lot of toner printing sheet music, film scripts, etc. When I found the price of my particular toner on A Matter of Fax, I thought it was way too good to be true, but it was so cheap I thought I'd give it a go anyway. My toner came right on time and I couldn't be happier with it. And getting a call from their customer service team asking if it had arrived and if I was satisfied was the icing on the cake. I'm not even going to bother with other sites for products like this anymore!

August 1, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Post-Sale Follow Up

The cartridge came fairly quickly and seemed to be just what I ordered. What really differentiated them from their competitors was the call that I received from customer service after the order. They asked if everything was up to my expectations and if there was anything that they could do to make this a better buying experience for me. I'm kind of taken back - this doesn't happen in this day and age.

Highly recommended!

July 27, 2015
Unprompted review
Rated 5 out of 5 stars

Cheaper than the other guys...

And I haven't had a bad experience yet... We have been replacing our out-dated printers throughout the office over the past year, each time buying from Amatteroffax. We had one printer with a tray that was stuck but we ended up working it out ourselves and it works fine.

July 23, 2015
Unprompted review
Rated 5 out of 5 stars

Conscientious service - much appreciated here

The refurbished HP laser printer ordered was delivered on schedule and was in far better condition than expected. Additionally, this vendor packaged my order very securely. Finally, a customer service rep actually contacted me prior to delivery - in order to ensure that my order comprised precisely what I required. I would certainly order from this company in the future.

June 25, 2015
Unprompted review
Rated 5 out of 5 stars

The delivery and quality of the product was excellent

From Customer Service and realistic delivery (reg) in 5 working days was reasonable, 20 MINUTES after we received the product our TV with a great picture was being viewed.
Highly recommended, priced exceptionally and great service ,will use again.

June 18, 2015
Unprompted review
Rated 5 out of 5 stars

Lamp for my TV

They had the best price, but I was worried because they had some bad reviews. Turned out they delivered a good product. Somebody woke up and turned them toward a good business model.....Thank you

June 16, 2015
Unprompted review
Rated 5 out of 5 stars

Fast delivery, excellent pricing

This was my first time ordering a replacement cartridge for my laser printer. I was finding prices in the $100 range and was debating on buy a new printer for that price. I was apprehensive on purchasing a generic brand since I had heard bad reviews from co-workers. I will continue to purchase my cartridges from Amatteroffax.com, they are quick, economical and great customer service.

June 15, 2015
Unprompted review
Rated 5 out of 5 stars

Repeat Purchaser

We have purchased toner several times. The service is Great! The price is Great! The inventory is Great! Their product always arrives faster than I expected. We are very pleased.

June 11, 2015
Unprompted review
Rated 5 out of 5 stars

All Areas Excellent!

Got a toner for my Samsung ML 2525. Received cartridge several days earlier than expected for the standard shipping rate! There it was at my apartment door. Lowest price I could find on the web.
I was having a problem with page printing, but not coming more tan half out. Printer showed toner very low, so i read it could be the toner being at empty. It solved the problem. I am a happy camper with the whole process at Amatteroffax. Printing comes out now ad the quality is perfect!
Thank you AMOF,
James Colbert
Venice, CA

May 19, 2015
Unprompted review

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