Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The earring test I had was very thorough, everything was explained to me before the examination was started and what to expect. After I had finished the test the gentleman then went through everything... See more
Company replied
Lisa at your Stockport branch did a hearing test very thoroughly, the like of which I have never had by Amplify Hearing. Their so-called audiologist Matt Kearon has never done a hearing test of that t... See more
Company replied
I visited your Poulton shop on 29th April for a hearing test with Ismail. Ismail was absolutely brilliant. He explained everything in detail and let me trial your hearing aids. I went back a week late... See more
Company replied
Company details
Written by the company
A global leader in hearing healthcare for over 70 years and in 28 countries. Fast-track your hearing care with FREE hearing tests and FREE trials of the latest hearing aids.
A global leader in hearing healthcare
Written by the company
- Fast-track your hearing healthcare with Amplifon
- Our expert Audiologists will create a personalized free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
FREE Lifetime Aftercare
Our expert Audiologists will create a personalised free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
PLUS we offer a 60 day money back guarantee on all hearing aid purchases.
Contact info
Gateway House, Styal Road, M22 5WY, Manchester, United Kingdom
- 0161 209 7008
- www.amplifon.com
4.6
Excellent
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Amplifon UK
Dear Christianah,
Thank you for taking the time to share your feedback!
We’re really pleased to hear you found our service efficient, quick, and honest. Providing a straightforward and reliable experience is exactly what we aim for, so it’s great to know we met that standard.
Amplifon UK
Staff were were professional and helpful
March 12, 2026
Unprompted review
Reply from Amplifon UK
Dear Robert,
Thank you for your feedback!
We’re so pleased to hear that you found our team professional and helpful. Providing a high standard of care and support is very important to us, so it’s great to know this came across in your visit.
Amplifon UK
Kusheema at Yeovil - Superb!
I visited the Yeovil branch recently and Kusheema was incredibly helpful and patient with me. Helping me to choose the right hearing aid package for my needs. She showed how I can control various settings in a way that was clear and I fully understood.
I couldn’t recommend her and the services at amplifon enough and have already recommended to family members!
April 9, 2026
Unprompted review
Reply from Amplifon UK
Mr Shorey,
Thank you so much for your wonderful feedback!
We’re thrilled to hear about your positive experience at our Yeovil branch. Kusheema will be delighted to know that her patience, clear guidance, and support helped you feel confident in choosing the right hearing aid package for your needs.
It’s especially lovely to hear that you’ve already recommended us to your family — that truly means a lot. We’ll be sure to pass on your kind words to Kusheema and the team.
Amplifon UK
Amplifon.com The company and staff were… extremely happy
Amplifon.com The company and staff were professional friendly and helpful. Their communication was polite informative and first class from the booking team to reception to audiologist. My experience with the entire process was a pleasant and enjoyable one.
Thank You Amplifon Truro
April 3, 2026
Unprompted review
Reply from Amplifon UK
Dear Gail,
Thank you so much for your kind feedback!
We’re delighted to hear that you had such a positive experience with our team in Truro. It’s great to know that every stage of your journey — from booking through to your appointment — was professional, friendly, and informative.
Your comments mean a lot to us, and we’ll be sure to share your lovely words with the team.
Thank you again for choosing us!
Amplifon UK
Marketing uses dubious tactics
Others suggest it is a good company but my experience is more suspicious. I received their "invitation" for a free hearing test. The header suggests that it is part of the "National Hearing Health Campaign". As this does not exist outside Amplifon, I can only assume that this is intended to deceive, to mislead people who would not otherwise respond to a marketing ploy.
April 7, 2026
Unprompted review
Reply from Amplifon UK
Dear David,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling uncertain.
We’d like to reassure you that we do offer genuinely free hearing tests, with no obligation to make a purchase. The purpose of these appointments is simply to help people understand and monitor their hearing health, which is an important part of overall wellbeing.
We understand your concern regarding the wording used in our invitation. Our intention is never to mislead, but rather to raise awareness about hearing health and encourage people to have their hearing checked, something many people delay or overlook. We appreciate that the phrasing may not have come across as clearly as intended, and we will take your feedback on board.
If you have any further questions or would like to discuss this in more detail, we’d be very happy to help.
Amplifon UK
A great experience from amplifion in…Chester le street
A great experience from amplifion in chester le street, gained my hearing back and I'm so grateful to Jackie for explaining the benefits of these hearing aids.
Both Jackie and Heather were amazing, thank you so much.
March 17, 2026
Unprompted review
Reply from Amplifon UK
Dear Neil,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience and that you’ve regained your hearing — that’s exactly what we strive for.
Jackie and Heather will be thrilled to know they made such a difference. Providing clear guidance and support throughout the journey is so important to us, and it’s wonderful to hear that this came through in your visit.
We truly appreciate you taking the time to share your experience, and we wish you all the very best with your hearing going forward.
Amplifon UK
Audiologist was very friendly and…
Audiologist was very friendly and helpful room that hearing test was carried out in is not sound proof could hear traffic outside when headphones on
March 25, 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Allen,
Thank you for your feedback. I’m glad to hear that you found the audiologist friendly and helpful.
I appreciate your note about the hearing test room, your comment about the soundproofing will be shared with the team to improve the experience for future appointments.
Amplifon UK
Excellent personal service
Excellent personal service. Everything was explained in detail.
April 2, 2026
Unprompted review
Reply from Amplifon UK
Dear Richard,
Thank you for your kind feedback. I’m delighted to hear that you found the service personal and that everything was clearly explained.
It’s always our aim to make every appointment informative and supportive.
Amplifon UK
Reply from Amplifon UK
Dear Neil,
Thank you for your feedback. I’m glad to hear you were happy with the attention, information, and advice you received.
We always aim to provide clear guidance and support at every visit.
Amplifon UK
Review of Amplifon hearing test experience.
I received a courteous explanation of the tests that I was subject to and clear explanations of the results. There was no “hard sell” and I now deciding whether to purchase hearing aids to suit my circumstances.
March 31, 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Lewis,
Thank you for your feedback. I’m pleased to hear that you found the tests and results clearly explained and that you felt no pressure during your visit.
We’re here to support you as you decide on the best hearing solution for your needs.
Amplifon UK
Reply from Amplifon UK
Dear Michael,
Thank you for your feedback. I’m delighted to hear that you found the audiologist both friendly and knowledgeable, and that your appointment ran on time.
We always aim to provide a professional and punctual service.
Amplifon UK
Rubbish home aftrecsre
The home aftercare service form the Shrewsbury branch is nil .. Very keen and pushy for initial sale then nothing for 4 years
April 4, 2026
Unprompted review
Reply from Amplifon UK
Thank you for your feedback, and I’m sorry to hear about your experience.
This is not the level of aftercare we aim to provide, and I understand your frustration. Your comments will be shared with the team to help improve our service.
We’d welcome the opportunity to support you moving forward, so please don’t hesitate to get in touch.
Amplifon UK
If I could this company 0 stars I…
If I could this company 0 stars I would.
Be warned this company are pure chaos.
My wife's hearing aid had to be repaired, so we took it to the store seven weeks ago, after calling after five weeks was told someone would be in touch the following week, no one called from Amplifon.
So she is still waiting and struggling with one hearing Aid. The company is rubbish, only interested in selling over price hearing aids. Not interested in the customers needs whatsoever.
February 13, 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Atkinson,
Thank you for your feedback, and I’m very sorry to hear about your experience.
This is not the level of service we aim to provide, and I understand how frustrating this must be, especially while your wife is without full support. Please be assured this will be looked into as a priority.
We would really appreciate the opportunity to resolve this for you. Please contact us directly on 0161 209 7000 so we can follow up and put things right as quickly as possible.
Amplifon UK
I have given top marks to this review…
I have given top marks to this review because of the excellent help, consideration. advice and service received from Ismal at the Liytham branch. I will be replacing my hearing aids next month and will stay with Amplifon because of him.
April 2, 2026
Unprompted review
Reply from Amplifon UK
Dear Carol,
Thank you for your wonderful feedback. I’m delighted to hear how pleased you’ve been with the support, advice, and service from Ismail at our Lytham branch.
We truly appreciate your loyalty and look forward to continuing to support you with your new hearing aids next month.
Amplifon UK
Confidence boosting
Very personable approach and extremely knowledgeable. I have been very happy with my follow up appointments and the noticeable difference to my hearing, boosting my confidence. With having menierres and the sensitivity I feel in my ear, the choice of hearing aid works perfectly for my needs.
March 20, 2026
Unprompted review
Reply from Amplifon UK
Dear David,
Thank you for your kind feedback. I’m so pleased to hear that your hearing has improved and that you’re feeling more confident.
It’s great to know the hearing aids are comfortable and well-suited to your needs, especially with your Meniere's. It’s been a pleasure supporting you.
Amplifon UK
Excellent service and follow up checks
March 4, 2026
Unprompted review
Reply from Amplifon UK
Dear Ian,
We’re delighted to hear that you received excellent service and found our follow-up checks helpful. Ongoing support is a key part of what we do, so it’s great to know this made a positive difference to your experience.
We really appreciate you taking the time to share your thoughts and look forward to seeing you again in the future.
Amplifon UK
The hearing test went very well .
The hearing test went very well .
Was good to get confirmation about my lack of hearing
March 27, 2026
Unprompted review
Reply from Amplifon UK
Dear Lynn,
Thank you for taking the time to share your feedback.
We’re pleased to hear that your hearing test went well and that it was helpful in confirming your hearing levels. Gaining a clear understanding of your hearing is an important step in finding the right support, so we’re glad you found the appointment beneficial.
If you have any further questions or would like to explore next steps, please don’t hesitate to get in touch—we’re always here to help.
Amplifon UK
A thorough assessment
The audiologist conducted a very thorough conversation with me about my hearing, problems with hearing and how hearing/hearing loss has begun to affect me. This felt very reassuring.
March 27, 2026
Unprompted review
Reply from Amplifon UK
Dear Naomi,
Thank you for your kind feedback.
We’re really pleased to hear that you felt reassured during your appointment and that the audiologist took the time to have a thorough discussion about your hearing and how it is affecting you. Understanding each individual’s experience is an important part of providing the right support, so it’s great to know this was reflected in your visit.
We appreciate you sharing your experience and look forward to supporting you again in the future.
Amplifon UK
FAR FROM ADEQUATE AMPLIFON !
I AM A VULNERABLE O.A.P WHOM WAS INVITED FOR A HEARING TEST BY AMPLIFON AT MY LOCAL OUTLET. i HAVE NOT BEEN THERE FOR MANY YEARS, SO I THOUGHT IT BEST TO GET AN UP-TO-DATE FREE HEARING TEST THAT WAS OFFERED TO ME !
BUT ONCE THE AUDIOLOGIST KNEW THAT I WAS NOT IN A POSITION TO BUY MODERN HEARING AIDS I WAS USHERED OUT VERY QUICKLY AFTER THE DURATION OF THE TEST !! HE SHOWED ME THE SIZE OF OVER THE EAR HEARING AIDS COMPARED TO MY NATIONAL HEALTH ONES AND TOLD ME THE PRICE FOR A PAIR. THEN VITUALLY SHOWED ME THE DOOR.......NOT GOOD ENOUGH AMPLIFON, NO MENTION OF INTEREST FREE CREDIT OR OTHER ALTERNATIVES.....NOTHING !!
March 30, 2026
Unprompted review
Reply from Amplifon UK
Dear Ian,
Thank you for taking the time to share your experience with us. We are very sorry to hear that you felt rushed and unsupported during your recent visit. This is certainly not the level of care and consideration we aim to provide to any of our customers.
We understand how important it is to feel listened to and fully informed, particularly when discussing hearing health and potential solutions. It is disappointing to learn that alternative options, including payment plans, were not clearly explained to you.
Your feedback is extremely valuable. We would very much appreciate the opportunity to discuss your experience further and see how we can put things right. Please feel free to contact us at your convenience on 0161 209 7000.
Amplifon UK
Reply from Amplifon UK
Dear Graham,
Thank you for your kind feedback.
We’re delighted to hear that you found your experience professional, efficient, and clearly explained. Providing a high standard of care while ensuring everything is easy to understand is very important to us, so it’s great to know we met your expectations.
We truly appreciate you taking the time to share your thoughts and look forward to supporting you again in the future.
Amplifon UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.