ANWB Reviews 

I got the most complete insurance for 5 years for my bike. I paid everything in advance. My bike was stolen 2 weeks ago (it’s been 2,5 years with the insurance).
After 10 days they finally replied and I’m getting the purchase money back.
However I asked what happens with the rest of the insurance as I paid for 5years not 2,5. They said that they cancelled my insurance and that I have no claim to any further compensation because after the second year they don’t give the money back…
Honestly that’s just bs…. The woman for customer service completely lacked empathy and couldn’t care less.
Glad I’m getting my money back. Definitely not getting their service again

I had a problem with car in France two times. It was almost the same place with different problems and different days and they said is suspicious. We wanted to prove that we were in the Netherlands, they were asking for ANY PROOF that we were in the Netherlands. We had recipt from shop in the Netherlands. After that they said that only road payment (toll) or payment for the fuel is acceptable as a proof we were in the Netherlands indeed at the beginning they said ANY PROOF that we were in the Netherlands. And their staffs and colleagues keep on changing what they need or ask from you. People who are working there they are very unprofessional because they running away from responsibilities what they have to do. What you pay for the service they don't serve you. After we proof them we were in the Netherlands they found another way to run away from responsibility just alike what happened with us in the end they couldn't find more excuses to stop helping us, they said that my car is only 5 days register to my name so they can not help me. If 5 days is not enough to be register under my name and help me why you are taking money from the first day of becoming a membership? Guys watch out with this company. I recommend to not be a membership with them because it is wasting money what you pay for it they don't serve you and if you are member and they don't do their duty or try to find stupid excuses bring they to court it looks alike every one ignore them that is why they keep on doing such staffs to customers as you can see more then 60% dissatisfied so it means this is really something wrong with them, not with membership or customers.

Having multiple issues with ANWB after our car broke down in France. Even though speakon to someone at ANWB almost everyday for the last 2 weeks still don't have a diagnosis from the garage in France as to the actual full issue with the car but expected to pay €1000 to the garage but this won't actually fix the car. No one at ANWB wants to take ownership of the issue, refuse to put us through to their complaints department, get passed from department to department and have a sinking feeling the car will just be left in France and we will need to buy a new one. Was told by one agent 'well it's your car so technically it's your problem'.
Looking at possible legal avenues now.

Still no update on our situation after 5 days from ANWB. They promise to take action and promise to sort it out contact you and do ABSOLUTELY NOTHING.

Lies, misdirection and appalling customer service. Complained here before, given my details on Facebook, as they requested and still no news or action. Unbelievable.

I don't want to see another useless boilerplate answer reply below yet again from ANWB. You already can see my kenteken in this post so I'm not going again on Facebook for the 5th time to contact you for no purpose.

Please sort it out and get back to me.

UPDATE: What a load of nonsense and lies in your response ANWB ("we called you many times with no answer", lol). Really shameful. You ordered us a tiny Peugeot 2008 from Hertz when we told you 10+ times that we needed the luggage space of our full large Peugeot 5008. Your incompetence cost of 4 days of no car.

The initial roadside assistance was satisfactory. However, I am experiencing significant issues with the follow-up and the delivery of my car to the repair garage. After towing my car to their depot, I cannot get a clear answer on when it will be delivered to the specified garage. Every time I call, they simply reply that they are too busy and tell me to call later before hanging up. I have no idea where my car is, and I cannot get a definite date for the delivery. A simple car delivery to a garage should not be this difficult. However eventually they fixed my problem and let me know through here. Updating my rating. Thank you

THE WORST!!!! They are dangerous and untrustworthy! They left us in the middle of nowhere, in the middle of the night, waiting for 6 hours to come. Then they checked the car and they simply left us helpless without providing any solution to go home! INHUMANE SERVICE !!!! STAY AWAY!!!! FEELING TRAUMATIZED AFTER THIS HORRIBLE EXPERIENCE!!!!! I CANT BELIEVE I WAS PAYING THEM FOR SO LONG TO ONLY TREAT ME LIKE THIS!

This insurance is an absolute scam. Despite having a police report confirming I was not at fault, I got nothing back from the insurance for my stolen bike. It was securely attached to a solid rack in a locked cellar. I paid over 300 euros for premium insurance on a bike valued at 1000 euros. Furthermore, contacting anyone within the organization is nearly impossible. ANWB is fraudulent and unreliable! I strongly advise against insuring your bike or anything else with them.

Additionally, please be wary of the polite response from ANWB in reply to my comment. Despite my repeated attempts to contact them, they have shown no intention of honoring our contract.

I had a bad experience with driving lessons because they delayed called and weren't interested in what students were doing. If you agree to charge money if you are late, how is the teacher late? No call, no sorry.

My command choose another schools.

the worst company I have ever seen. because of 66 euro the terminated my account and they send they let incasso company to charge me 100.

I am trying to call anwb still no one answering as my car is broken down

Car power steering broke in Moldova (not in Europe Standard package which I have), they said help will be there in 2 hrs. Next day, nothing. After multiple phone calls local company explained that the best they can do is tow to a garage which wouldn't be open for multiple days. At risk for own life, drove the car carefully to Romania where I do have coverage and called the alarm line again. This time they said sorry we cannot help you anymore because you called us from Moldova (where we didn't help you!). What is the point of having a roadside service subscription if this is service you get? Ramon and Milo answered the phone on different occasions and pointed me to the General conditions. I've read them and explained that there isn't any note about me not being eligible for help in this case. Said the case is closed and I shouldn't waste their time... Unwilling to transfer to a manager, but more than happy to transfer to regular ANWB line (to cancel my contract) which is closed...

Case number: 23123054979

They should be ashamed treating paying customers like this (ANWB Europe, Anwb doorlopende reisverzekering, Anwb Golf).

Issue is not resolved at the moment of writing, will also leave a complaint and file a lawsuit via my insurance for the costs which I will have to make to come back to the Netherlands and bring the car.

Spoke to Eurocross (competitor) about this situation and they agreed that I'm not treated fairly in this situation.

Top . Bedabkt.

I have to say that even though I waited an hour for help and then another hour for a tow truck because the car could not start, I am impressed. I was happy knowing that ANWB would organise my return home despite the complications. I met many helpful people along the way. I don't regret the contributions and fees.

Hi guys,

I met this cool dude from the 'ANWB wegenwacht service' who really helped me out today. Dude was on time, was really kind and professional. Replaced my flat tyre with my reserve tyre and drove with him to the ANWB office in Rotterdam(garage), where he replaced it with a new one. He checked my other tyres, he helped temporarily fix my broken side mirror, sent the invoice of the newly purchased tyre by email to me. He said his name was Justin. Great job Justin and thanks ANWB.

Point of improvement: Your tyres are damn expensive, please reduce the prices😉.

Samuel...(Nijmegen)

We rang the customer service to arrange a tow truck for our broken down rental and the lady at the customer service lady said "I don't care" very arrogant rude service, Hertz Rental please review your contract with this company as it will give you a very bad name think twice HERTZ.

I just want to take a minute to thanks and ANWB team for their support. During the years I have had couple of issues on the roads in Portugal, Germany, France and even at home NL. These guys have always took a quick action to get me support. Thank you ANWB

Telefonisch contact gehad over reisverzekering. Was erg positief

ANWB is top ! 🤗

I had punctured tyre i waited 2 hours for the guy to come and he said its punctured on the outer side and i told him thats impossible because i know when and how it got punctured he even sprayed the tyre and no bubbles were formed on the “zijkant”…So he began talking to me about new tyre and he showed one that is not near the same like mine (michelin pilotsport 4) and it was 194 euro - it was only fijn avond,bye after that…i hope the next time when i have to use anwb services i don’t experience similar stuff…
PS: What he had to do was remove the wheel,see if there is a hole,if its small one he can then with a tool insert a material which is the same like the one which tyre is made from.My cousin had the same accident and this is how anwb helped him