ANWB Reviews 

I had ANWB for a year , never called them for nothing , basically never used the “service” what they offer for the money they ask. Again “Service” , i was on holiday 2 months , ( away from the country where i currently reside , when i came back i had a letter from them that my “SUBSCRIPTION “ to the “SERVICE” experied i had 3 letters from them , i tought its okey because i anyway never used their SERVICE and i was planning on selling my car . The fact that i was not fully aware of the actual “contract” i signed with them but the fact that they “SOLD” “ MY DEBT “ to a debt collection company for who i needed to pay extra is outrageous , basically i gave anwb money for one year for gratis , for a “ SERVICE” i never used and when i didn’t payed in advance the upcoming year subscription they sold of my FAKE DEBT wich basically doesnt exist to a debt collection company . I was speechless that this can exists . Worst experience of my life . To have a paper anywhere about me wich says i “OWED “ and i had “ DEBT” to anybody or any company . Ridiculous .

I have been an ANWB member for many years and had to use their roadside assistance services a number of times. Every single one of my requests was served within an hour with a prompt response. As a car enthusiast who occasionally gets stranded at the side of the road, I couldn't have asked for any better.

Amsterdam Driving School
The school promised a lot, but my mistake for not making them write it in the contract. They said I can cancel in the day in case of sickness, else asap. However:
+ Only one time I get sick with terrible wisdom teeth but they don't allow cancel
+ Whereas, the teacher canceled my lesson 5 times already last minute or only a few hours in advance
And pls don't tell me the solution is to contact somebody. From my previous post, they promised to call but never call back. I called them and again received rejection. When writing this post, I'm also on the phone calling them (with cost) for already 15 mins

Terrible organization!
Very, very terrible service - what normal companies do if membership is not paid - they stop access. I have done my card only to go to the shop, I don't even have a car or any road assistance package, and they send my bill to collector agency and charge 2 more times.
Gonna talk with legal and file an official complaint.

I can’t give zero stars, that’s why I give 1. Road assistance in Europe is expensive and absolutely worthless. Never again!!

Worst driving school, stay away, They dont respect your time and always making delays

ANWB is nice in The Netherlands but outside it's a nightmare. They lied to my face during phone calls and do not keep their words. Left me stranded, had to push my own car off the highway and bring it to a garage in a foreign country hungary, risking my life.

After many calls and lies, they told me that the third party roadside assistance didn't pick up the phone, so they couldn't do anything and would not provide any other assistance.

Very bad experience with ANWB. I regret taking out membership with this company and warn you not to make my mistake. I didn’t want to renew the membership but now they are trying to get 3x the membership fee because I didn't call them to cancel! This is almost criminal behaviour. They are not to be trusted. I will never use or recommend this company again despite having been a regular customer in the past.

I have no qualms with the service I get from the ANWB, but not being able to cancel my membership through the website in 2022 is unacceptable. Absolutely archaic. I'm sure they do this so people are less incentivized to cancel their memberships.

waited 36 minutes on the paid phone line for an employee to help with my claim, i gave up

Extremely terrible service.
The lady on the phone is quite rude and said she would call me but no news for a week.I dont understand you get lots of money from people but you dont even have a complaints department and a proper email or free phone call back service.Total disappointment.

I don't understand why the score is so low, but I had an amazing experience with this company.
My name is Ruben Oliveira, im from Portugal but living in the Netherlands for over two years now. I was not a costumer of ANWB but I wanted to be, I simply had my car for 1 and half months and forgot to do it. Anyway, yesterday at 1am my car simply broke down, I called the emergency line and the guy from the other side of the line was really helpfull. He quickly made an account for me where, of course, I had to pay extra for the emergency account but was worth every single penny. In 30 minutes Robin arrived and to be honest I never meet someone so helpfull and nice in my live, in 3 minutes he understood the problem of the car, went back to utrecht to get the spare piece that of course I had to pay for it. In total after around 1h30 minutes everything was fixed and the car was back to normal. Having in account the back and forward to get the spare piece and everything it was really quick. What I like the most was how nice and helpfull Robin was, always with some humor mixed in. I loved it !! Robin should definitely get a raise because I see that he really likes what he is doing and people like this is very rare to find. If you read this please tell Robin how happy I am with his service. Thanks a lot once again and I hope I don't have to call you ever again :p, but my subscription will stay for sure !!

I wish I could give 0 stars. We are stuck and they can't even fix a replacement vehicle that does not get snatched away right under their eyes.

They don’t pick up the phone. Called at least 7 times, waiting for over 20 minutes, no respons. Ordered a Laadpas, paid for it weeks ago ago, never received it. They don’t answer emails either. Finally they replied here on trustpilot stating that I should send a message on Facebook or twitter which I don’t use. Worthless

I started my lessons with a very nice teacher then suddenly they changed her. My new teacher was so much interfering with everything which made me not to understand my own skills and get the confidence. He didn't mention anything what is gonna happen in exam before. I went my toets without and mock up driving and no navigation practise at all! I called anwb 2 times to change my instructor but they didn't care. My teacher was keep using bkare pedals like he is the driver and when i asked if i m doing things wrong, he told me that "no, i do it automatically" he didn't give me room do see my own mistakes and correct myself. Communication was so bad. My car also changed 3 times. I wanted to do it with anwb because i thought that they r very big and experienced but it was a huge mistake. Hoorn office is not reachable. Not even once. Luckly i got whatsap no so i was asking them to call me. Otherwise no reachable during whole my time.

Was a member for 3 years never called. Broke down once, got told by the customer service that they couldn't help me at the moment .... Told them on the phone that I wanted to cancel my subscription in that case, they refused as I had to call another department during working hours. What the hell was I even paying for... In total this adventure cost me 300 euro's without any benefit whatsoever.

Hello everyone, My name is Pop Ionut, I have a business and live in Netherlands for 2 years, I am a member for Anwb, i have a Europe complete package and on Christmas Day had a breakdown on Germany.I called them all day and they did not wanted to help me and they told me to call ADAC to come and help me.They said first the mechanics are not working and I told them our conversation is registered and after that they found different reasons not to send a mechanic to help me.They are totally unprofessional and didn’t wanted to help me even if I told them I have a contract and I payed them a lot of money.I said I will sue the company and they said they don’t care because they will win anyway because I have no chance because I am Romanian.I will battle with them even if I have to go to the Humans Rights Courts.They found the wrong guy to trick! Please guys don’t make a contract with them because they will not help you! You are paying and they are not helping! I hope more people will speak up and will cancel their contract and sue them for not helping them!

I would like to say a huge thank you to René from the ANWB road side help on Christmas Day.
For in helping me after my car breaking down and making sure I got home safely.
Also to the guys at Ypenburg service station for getting the part so quickly and the speedy repair.

ANWB really is the 4th emergency service 👍👍👍👍

the lessons for driving are the worst. The coaches are impolite and rude, and the customer service keeps pushing your lessons and delays you for months with no clear planning. You won't learn anything and they will not respond to your emails if you ask for a refund or ask to end the contract. They changed all of my lessons and postponed them for 3 months after the coach was impolite to me making jokes about me and mocking me instead of teaching me, then the customer service expect me to wait 3 months with no lessons at all, and they don't respond to email/messages. This is the worst driving school ever. Run away from it it's not professional at all and they don't care about their clients. You will just lose money and gain nothing. Not competitive to other schools, neither in customer support, nor in coaches, nor in their packages, total waste of time and money, run away from this scam company!

Stay away from this company. I give 1 star just because I cannot give 0.
If you are looking for a job or you want to insure your car, make a pleasure to your self and avoid all the disappointment it will come dealing with anwb. For future employees, better a job at the Albert Heijn at list you know what you get.