Athleat Reviews 

270
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Been using Athleat for our meat for a few years now and we're very happy with the quality of the meat, ease of ordering and the delivery process. If we've had any issues customer service has always r... See more

Rated 5 out of 5 stars

My family has been using athleat for easily 3 years if not more, they've always been prompt in fixing any issues that may have come up with delivery or missing items, great quality meat of course, a... See more

Rated 1 out of 5 stars

Very poor service and customer support. We ordered various cuts of venison and some pheasant breasts. The order arrived minus the pheasant. We telephoned customer services to let them know about th... See more

Rated 2 out of 5 stars

Ordered with Athleat 5 items and paid for 5, but when received the box surprisingly received only 4?! When rang to ask, Athleat stated they have shortage and could not send the fifth product. Not a s... See more

Company details

  1. Butcher Shop

Information provided by various external sources

We supply high quality meat and poultry in our specially designed packaging via overnight courier to your door. We can get you your meat and poultry within 48-72 hours to any mainland UK address. We specialise in grass fed beef from the the best cattle, and the best Free Range Chicken in the land. Order online 24/7 and come home happy in the knowledge that your parcel chock full of top class Athleat produce is waiting for you!


Contact info

4.1

Great

TrustScore 4 out of 5

270 reviews

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4.1

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(270)

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Rated 2 out of 5 stars

Quality slipping

I’ve been ordering from Altheat for over a year now , in the beggining everything was good , over time the quality of the cuts of meat had dropped , a few times has been under weight , and the rump steaks have more fat on that meat , if you are paying top money for top meat that’s what you expect

If the quality hasn’t improved in the next order I’ll find an alternative.

August 5, 2020
Unprompted review
Athleat logo

Reply from Athleat

Hi Gavin,

Thanks for your candid review, apologies for your poor experience recently.

We have had a few difficulties with the recent situation and staff volumes, supplier challenges etc. but there is no excuse for poor quality products going out to a customer.

I hope you have been treated well by customer services and compensated and hope to see you back soon.

If you do have any more issues please feel free to escalate and I will happily discuss with you.

Thanks for your support.

Adrian

Rated 1 out of 5 stars

Poor quality meat

I have only had two boxes from Athleat.
The first box I paid £4.50 to be delivered on Thursday, which it never arrived and I had a bbq planned for that evening (I did get credited for this on my account when I spoke to them).

My second box has been so disappointing. Firstly my pack of 10 chicken breasts only came with 9 (Again I got credited with £3 when I spoke to them).
There has been numerous issues with the meat, which I just can’t understand considering the price I’m paying for supposedly high quality productS.
The beef mince had so much gristle in it as well as little bone shards - it was inedible. I thought maybe I might have just had a bad batch (still no excuse) but I’m sat here now eating their pork mince picking out yet more gristle.
The chicken I had the other night had 2 pieces of little bone in it too.

Just totally unacceptable and certainly not receiving the quality products they advertise on website and pay for.

July 24, 2020
Unprompted review
Rated 1 out of 5 stars

Awful quality, rip off and no service

BEEF MINCE was grey and God knows how old. It doesn't taste good either, I gave my whole 5kg bulk order to the dogs, as it was disgusting to eat.
PORK MINCE was at least 50% Fat, total rip off
CUSTOMER SERVICE no response to my email enquiry after 4 days.

July 4, 2020
Unprompted review
Rated 1 out of 5 stars

poor order

having been with athleat for many years and having no problems, I am a rep box customer ad spend between 120-170 pcm the orders have been going donw hill but today was the final straw! many of my orders where wrong amd the meat has gone down hill to what it was, pitty I cant post photos as you can see for your self

May 28, 2020
Unprompted review
Athleat logo

Reply from Athleat

Hi Gavin,

You have been with us for many years so we're very sad to see you go.

Having looked at your account and the issues you've had recently I completely understand your decision.

Things have been a bit more difficult of late for obvious reasons but you have also experienced errors that are totally unrelated and unacceptable.

Thanks very much for your support until now - it has really been appreciated.

I recognise that you've moved on but if you do ever want to give us another try at any point please just let me know and we can arrange a gesture of good will toward it to apologise for our recent performance.

Thanks again and all the best.

Adrian.

Rated 5 out of 5 stars

Ordered my first box about two weeks…

Ordered my first box about two weeks ago and I'm really impressed. The box / packaging was great and I was very excited when unpacking open it all. The meat looked (and since tasted) sensational. I will look to order every 6 weeks and I've recommended to friends already! 5 star!!

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Wide selection of products, all free range and/or grass fed. My order arrived on the selected date, perfectly packaged and cooled.
The meat is of the highest quality, the lamb was expertly deboned and prepared, all excess fat removed.
The chicken breasts were also perfectly prepared, all fat and sinue removed.
Super service providing a super product.

April 17, 2020
Unprompted review
Rated 5 out of 5 stars

Delicious meat and delivered on time

Ordered from them the first time and my meat arrived last Thursday, I must say it was delicious - the lamb went down a treat on Sunday. I was just happy in the first place I could order online with ease but to then taste this good, I will be placing my next order very soon.

April 13, 2020
Unprompted review
Rated 5 out of 5 stars

The meat is amazing

The meat is amazing; I will not be using a supermarket for my meat again; you can really tell the difference, not full of water and my girls even knew the difference and are now actually eating meat, whereas before they were fussy eaters. Also, even during this current situation, the meat arrived on time. I wont look back and have already recommended to my friends and family.

April 13, 2020
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service food delivered…

Rubbish customer service food delivered late refuse to give you full refund as food is not chilled when received say they delivered within their parameters. Don’t let the customer finish talking sighs when she has to listen
. Good job Gemma would not have given any stars but unable to leave a review otherwise eventually agreed to give refund but I did not believe her.

April 10, 2020
Unprompted review
Rated 5 out of 5 stars

Top class meat products

Top class meat products, excellent packaging and on time , package was well protected with ice containers ensuring the meat was as fresh as could be. Not the cheapest but you get what you pay for and this is top quality meat . Satisfied customer.

April 5, 2020
Unprompted review
Rated 5 out of 5 stars

Very high quality meat

Fabulous!! I am so glad to find them and placed my first ever order just to try. I have a repbox now and they are delivering my box every six weeks. Not a single problem happened or bad quality meat sent ever. We dont buy any type of meat from supermarkets anymore and still delivering during the COVID-19. Highly trustworthy!

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

Top marks, simply fantastic service and product.

About to receive my third RepBox and I cannot rate highly enough, fantastic service from the company getting great tasting quality healthy meat right to my doorstep.

Athleat has it all:

Customer service 5/5
Products 5/5

My only wish is that I could find a way to eat even more of it!

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Really impressed with the service

Really impressed with the service, so easy to use and keep you updated every step of the way with delivery. Quality of the meat we had ordered has been exceptional. Wasn’t expecting recipes to get sent through to me giving me ideas of what to make with the produce I’d ordered either which was a very nice little touch

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

Started repbox account again recently…

Started repbox account again recently after getting new job and meat is just as tasty as I remember. Healthy and tasty meat delivered right to your door and customer service really helpful. Alana whom I spoke with to order was lovely big shoutout to her

November 14, 2019
Unprompted review
Rated 5 out of 5 stars

Pleasure to deal with

Pleasure to deal with. They offer everything I could need apart from more ofal. I’ve tried almost everything they offer over the year. Christmas turkey from here each year, customer service excellent and Alana has dealt with any queries or issues I’ve ever had. 10/10 would recommend

November 13, 2019
Unprompted review
Rated 5 out of 5 stars

Nice food

Nice food, easy website, prompt delivery and fab customer service. Alana was really helpful with all the questions I had on the ranges of steaks and mince

November 13, 2019
Unprompted review

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