Athleat Reviews 

270
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Been using Athleat for our meat for a few years now and we're very happy with the quality of the meat, ease of ordering and the delivery process. If we've had any issues customer service has always r... See more

Rated 5 out of 5 stars

My family has been using athleat for easily 3 years if not more, they've always been prompt in fixing any issues that may have come up with delivery or missing items, great quality meat of course, a... See more

Rated 1 out of 5 stars

Very poor service and customer support. We ordered various cuts of venison and some pheasant breasts. The order arrived minus the pheasant. We telephoned customer services to let them know about th... See more

Rated 2 out of 5 stars

Ordered with Athleat 5 items and paid for 5, but when received the box surprisingly received only 4?! When rang to ask, Athleat stated they have shortage and could not send the fifth product. Not a s... See more

Company details

  1. Butcher Shop

Information provided by various external sources

We supply high quality meat and poultry in our specially designed packaging via overnight courier to your door. We can get you your meat and poultry within 48-72 hours to any mainland UK address. We specialise in grass fed beef from the the best cattle, and the best Free Range Chicken in the land. Order online 24/7 and come home happy in the knowledge that your parcel chock full of top class Athleat produce is waiting for you!


Contact info

4.1

Great

TrustScore 4 out of 5

270 reviews

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4.1

All reviews

(270)

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Rated 4 out of 5 stars

Issue resolved - Quality Meats 👍🏻

Updated: After what seems to have been a series of unavoidable communications issues. Athleat have now stepped up, and quickly resolved the issue. Many Thanks. I look forward to future deliveries of your excellent quality meats.

August 27, 2019
Unprompted review
Rated 4 out of 5 stars

Buying Calves Liver

I have struggles to find suppliers of calves liver and yet the production of calves are a direct result of the huge dairy industry. Why more butchers and more especially supermarkets don't supply veal and my favourite, calves liver is beyond belief. Athleat do supply calves liver......it's not cheap, but the quality is amazing. Long may you continue say I.

August 17, 2019
Unprompted review
Rated 5 out of 5 stars

I never really leave reviews for…

I never really leave reviews for companies but on this occasion I feel it's only fair. communication was excellent, if anything i'd say I didn't need as many notifications. delivery, normal process was upset collection wasn't possible but understood why when I called. Meat tasted amazing and we all loved it. Our dog Byson even got some left overs and we've never seen him clean a bowl so fast.

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

First order received this week ready...

First order received this week ready for our daughters 21st birthday party this weekend, spoke with Alanah on the phone who recommended some cuts of meat and placed the order for me for delivery on Friday. It arrived Friday when the text said it would, we cooked it all and everyone at the party commented on how good the meat tasted. Will be ordering again. Thank you Athleat and please tell Alanah the burgers she suggested went down an absolute treat.

July 14, 2019
Unprompted review
Rated 5 out of 5 stars

I was trying to find a similar service…

I was trying to find a similar service to another well known protein provider that I could trace the provenance of the meat and be able to talk to someone about my order. I am already on the repeat boxes, because the service is brilliant and the meat is fab. Genuinely great wee company. Love the fact they also are personal on your orders and nothing goes to waste.

July 8, 2019
Unprompted review
Rated 5 out of 5 stars

I dont get this company at all / I DO NOW

Ok so Update, Below was my initial review of 1 Star ! Turns out there was a technical glitch and Alana has gone above and beyond to sort the situation out, They clearly and genuinely care about customers !!! More so than any other company i have used. Cannot thank them enough absolutely outstanding turn around and response.

Use them They are fantastic.

Didnt help that im not eating sugar and i love chocolate get a tad emotional

I dont get this company at all. Website is great, easy to navigate, Good range, Decent Pricing everything looks great

So i ordered my Box and selected the Repeat option, Paid happy days

DHL deliver to my house few days later all good there, Open the box and half my order is missing £20+ of food i have paid for just not there.

Ok accidents and mistakes happen no probs at all. Send them an email at 20,00 explaing with pics for evidence. By the way packaging was great, Looks professional the lot

Next Day its 1400 i hear nothing, So i call them and get a nice enough lady, think it was a virtual receptionist ? might be wrong.

Explain the situation to have the phone put down on me, So i call back and she takes my number. I send another email to the company, I use the companies website contact portal. Still nothing

Its now 24+ Hours since delivery of half my order, with no contact or explanation.

i dont get it at all.

cancelled my repeat box which i would of had every month until the end of time due to my diet, They have lost out on so much business. I would of got all the lads at my gym onto them ? i have a diet business with thousands of followers that i would of told to buy grass fed from here ?? unbelievable

July 3, 2019
Unprompted review
Athleat logo

Reply from Athleat

Hi Dave, Alana here from Athleat head of the customer support team. I'm so sorry to hear about the issues with your order. I've searched all of our emails and haven't been able to locate an email under this name and we are up to date with all of our replies. We do have an answering machine service set up to take any calls when I'm on the other line or unavailable but all cars are logged/messages taken and from what I can see all calls have been returned but we'd hate for you to feel ignored and we'd like to take a look into this. We take all reviews very seriously and want to ensure this is sorted for you right away! Would you be able to personally drop me an email at alana.davies@athleat.co.uk with your order ID so we can look right into this for you Dave.

Rated 5 out of 5 stars

First time customer

First order received.

Over £60 so I got a £10 discount. Signed up to repbox so received few emails before dispatch and final email on day of dispatch with tracking number.

Text received from DHL on day order was due to be delivered. Delivered right on time.

With unexpected heat here this weekend we had a bbq and ended up using all of the meat. Everyone said how nice it was.

I’ve already updated my repbox for an earlier delivery. So far so good.

July 2, 2019
Unprompted review
Rated 5 out of 5 stars

Happy with everything from Athleat

Happy with everything from Athleat. Meat tastes good and repbox service is great as I don’t have to leave the house to get my meat delivered. I had a delivery issue last week with my address which was resolved straight away by customer service and meat arrived early next day and was just as tasty

June 23, 2019
Unprompted review
Rated 5 out of 5 stars

Been meaning to write this review for a…

Been meaning to write this review for a while after being a customer for nearly a year. Meat is great, tastes much better than supermarket meat and I didn’t think I would taste a different at first. I’ve not had meat from anywhere else in a long time and won’t do

June 17, 2019
Unprompted review
Rated 4 out of 5 stars

Generally happy with Athleat

Generally happy with Athleat, last order was underweight by a large amount but I emailed them and the problem was sorted. Although it was resolved, it was underweight by a big amount I do think it should have been picked up before it was sent. I will give Athleat another chance

June 6, 2019
Unprompted review
Rated 5 out of 5 stars

After being vegan for a while when I…

After being vegan for a while when I decided to try meat again it was important that I found a company who looked after their animals and offered good tasting meat. I think I’ve found that with Athleat and will be back to order more once I run out

June 6, 2019
Unprompted review
Rated 5 out of 5 stars

It looks like Athleat have received…

It looks like Athleat have received some bad reviews recently which is upsetting. I’ve been a customer for over two years now and am part of the repbox service they offer. I’ve had a few issues with items missing but the issues have always been resolved. Every few orders I also receive a free item of meat which we always enjoy. For the past two years we’ve had our Christmas meat from Athleat and the whole family were impressed with the quality of the meat. The only complaint I could say I have is that the bacon always seems to be out of stock and it’s the best bacon we’ve ever had. Order more bacon Athleat. Prices have recently gone up but if quality of meat stays same we are still happy customer

June 6, 2019
Unprompted review
Rated 2 out of 5 stars

Mixed feelings, had to list all.

Minus for the quality of mince. It is not clear that fat% is not always the 5% and can vary.
Minus for the mismatch labels that looked suspicious.
Minus for the very slow and not so great customer service.
Plus for very nice chicken breasts, yum yum!
Plus for very tasty burgermix, yummmm!

June 5, 2019
Unprompted review

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